Ben Quach Email & Phone Number

Enthusiastic Service Desk Lead professional seeking to expand to Network or Security Administration and to benefit in an IT department with complex technical knowledge and strong management skills. Skilled at building rapport with diverse individuals while handling complex technical issues. Vast knowledge in web applications, software, and framework.As a Service Desk Lead at PHMC, I bring over two years of experience managing IT support operations in a fast-paced, mission-driven environment. I lead a dedicated team to ensure seamless IT service delivery, driving improvements in system performance, user satisfaction, and process efficiency.With a strong focus on problem-solving and team collaboration, I specialize in: • Leading daily operations for a high-volume service desk • Implementing streamlined support processes and workflows • Troubleshooting complex technical issues with a customer-first mindset • Providing mentorship and training to team members, fostering growth and development • Utilizing key ITSM tools to manage incidents and enhance user experienceMy goal is to continue leveraging my leadership and technical skills to solve IT challenges while ensuring that end-users receive top-tier support. I’m passionate about optimizing IT service delivery and constantly seeking opportunities for improvement.I’m also eager to expand my knowledge within the IT field, particularly in networking and system administration, to broaden my skill set and contribute even more effectively to my organization’s IT operations.

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  Rowan University

  Magna Cum Laude