Ben Quarticelli Email & Phone Number

Tampa, Fl, Us

Denver, Colorado, United States

- Increased emphasis on conversations with leadership pertaining to CRM strategy and future implementation.- Work with digital marketing to effectively segment members in an easy-to-understand fashion by creating new data points, fan journeys, and other automations that boost intentional outreach.- Internal and external point of contact for all CRM related discussions, questions, and requests.- Responsible for professional development of the CRM team and all hiring processes.- Continue to execute all responsibilities of previous role as needed.

Denver, Colorado, United States

- Oversee the strategy, utilization, and administration of the Kroenke Sports & Entertainment (KSE) Dynamics 365 CRM environment used across the Denver Nuggets, Colorado Avalanche, Colorado Mammoth, and Colorado Rapids.- Manage day-to-day tasks of KSE CRM staff along with aiding in hiring processes.- Work closely with sales, service, and sponsorship leadership to improve business operations, enhance end-user experience, and roadmap future implementations.- Design, build, and maintain automations within Microsoft Power Automate focused on streamlining business needs.- Implement a new CRM environment from the ground up for the KSE Radio staff to visualize actionable metrics.- Standardize best practices for CRM functionality, campaign strategy, fan development, and lead distribution.- Lead CRM training, employee on-boarding, and best practice education of Dynamics 365, KORE Software, and Power Apps.- Support the maintenance of numerous CRM integrations including but not limited to KORE, Tableau, Marketo, and Archtics.- Continually monitor and improve database hygiene.- Ad hoc SQL and CRM database queries.- Create thorough documentation for organization best practices, integrations, training materials, and general troubleshooting.

Sunrise, Florida, United States

- Responsible for administration of Salesforce Sales/Service Cloud instances, day-to-day troubleshooting, and management of all backend functionally including, but not limited to permissions, profiles, security settings, report generation, dashboards, custom objects/workflows, etc.- Led implementation, adoption, and training of all SaaS additions (Alive5, DocuSign, StellarAlgo, KORE, Formstack, etc.).- Consolidated raw data and identified analytical patterns to support upcoming sales and digital marketing initiatives.- Developed solutions to maximize organizations CRM capabilities, system automations and reporting processes.- Worked with other BI team members and executive leadership to improve data hygiene, user management, data imports/exports, and other day-to-day CRM database related matters.- Contributed to long-term data development and technical implementations.- Conducted regular calls with other industry leaders to share and identify new best practices.- Worked closely with Ticket Sales & Service Leadership to appropriately manage lead distribution, account maintenance, and communicate end-user enhancements.- Managed hygiene of Corporate Sponsorship inventory, deal sheets, and reports at Panthers Hockey and FTL War Memorial.

Tampa, Florida

- Responsible for complete event planning and execution of annual charity golf tournaments, walk/run events, and dinner galas across North and Central Florida (primarily Pensacola through Orlando).- Prospected, cultivated and strengthened complex relationships with corporations, colleges, media, donors, and volunteers.- Created individual budgets and maintained the financial analysis of each event, exceeding ~$2 million in gross revenue for St. Jude Children’s Research Hospital.- Developed dedicated marketing materials and promotional strategies highlighting the goal and uniqueness of each event.- Constructed comprehensive Run of Show (ROS) for each event for seamless execution.- Effectively addressed audiences of large corporations, community influencers and high-wealth donors seeking employee engagement, partnership activation and major gift/sponsorship commitments.- Periodically joined local news outlets via television and radio shows to spread the mission of the upcoming events and share information with the public to increase community involvement.- Strategically steward and track each donor’s (both event attendees and volunteers) level of satisfaction and engagement with the organization, to maximize financial investment and potential new revenue opportunities.- Recruit, cultivate, and lead all volunteer and engagement opportunities for the Tampa office (Pensacola through Naples).- Spearheaded all outreach, negotiation, and scheduling as necessary with sponsors, vendors, media outlets, and city planners.- Transitioned complex in-person events to virtual event experiences as needed due to public health mandates.

Tampa, Florida

Tampa, Florida

- Supervised and directed team of 50/50 raffle ticket sellers to successfully fundraise money for over 150 local Tampa Bay charity partners. ($1.3 million in gross revenue throughout 2018-19 NHL season & $2.5 million in gross revenue throughout 2017-18 NHL season - includes All-Star Break and postseason).- Set United States record for highest raffle jackpot prize of $276,104.- Encourage, motivate and mentor nightly team of 15-25 staff to maintain average of $2,000 in sales per seller.- Accountable for set-up and troubleshooting of various electronic equipment throughout Amalie Arena. -Assisted in tracking of Lightning Foundation revenue and expense budget.

Saint Petersburg, Florida

- Responsible for supporting the auction of autographed player memorabilia to high wealth season ticket holders at MLB Tampa Bay Rays and NFL Jacksonville Jaguars home games.- Market and assist in fundraising $800,000 in charitable revenue through 50/50 raffle tickets at MLB Tampa Bay Rays home games.- Foster and steward relationships with high wealth fans to ensure reoccurring business.

Bachelor Of Science - Bs, Public Health

Associate'S Degree, Sport Business

Activities and Societies: Sigma Alpha Epsilon