Ben Ramsden Email & Phone Number

Disley, GB

Manchester, England, United Kingdom

Manchester

• Duties include:
• The effective leadership of the LIBOR Lending Middle Office and Operation functions in Manchester alongside the Trade Finance Transactional Control Unit (TCU) in London with the associated deliverables, service output.
• Representing RBS at the Loan Markets Association (LMA) Operations Committee, acting as a point of contact to the industry and working collaboratively with other member institutions to implement developments market wide.
• Rationalising the global Lending Operations footprint in line with the banks long term goals, successfully migrating the US and EMEA networks into Manchester and India with no impact to customer service whilst creating.
• In alignment with the company vision of being number one for customer trust and advocacy by 2020, develop and implement a customer experience strategy for Lending Operations across the RBS and NatWest brands.
• Drive increased levels of service quality and productivity across the LIBOR lending and Trade Financing product sets.

• Duties included:
• Management and leadership of the Lending Operations Project Team, monitoring multiple different project streams across technology, operations and front office divisions.
• The successful migration of the LIBOR Lending portfolio (the largest lending platform change within the banking industry at £55bn value) whilst ensuring all processes and procedures were followed and no impacts to the.
• Leading and delivering the front to back data programme, increasing the right first time (RFT) rate of data received within Lending Operations from 60% to 99.6% and reducing the volume of reportable incidents due to.
• Identifying technical and operational training gaps and developing staff in these areas.

• Duties included:
• Upskilling and development of staff to provide a market leading Agency service, acting as a manager of large corporate syndicated deals between a syndicate of lenders and the borrower.
• Developing and maintaining excellent and proactive working relationships with all stakeholders and customers.
• Overseeing and coaching staff through complex financial transactions to ensure the maintenance of excellent relationships with high profile clients.
• Actively managing Product and Business development through utilisation of technical and relationship management skills.
• Management and oversight of budgets, training and development and operational cost.

Manchester, United Kingdom

• Duties included:
• Maintenance of own portfolio of highly complex lending deals within the Shipping, Private Finance Initiatives (PFI) and Infrastructure, Power and Rail (IPR) business sectors.
• Worked as part of a team hand-picked and placed on an eight-month secondment to integrate the corporate banking systems of Abbey National Plc and Santander UK Plc.
• Legal documentation review and sign-off for large corporate applications throughout the lifecycle of the deals such as facility agreements, side letters and covenant monitoring.
• Operational relationship management of high profile customers including guidance around the LIBOR product set and processes as required.
• Financial modelling where complex security and asset valuation calculations were required to be taken into consideration.

Cheshire, UK

• Duties included:
• Preparation and submission of quarterly and annual accounts
• Multiple stream project accountancy for client billings and income monitoring/forecasting.
• Monthly review of finances with company owners to identify opportunities where profitability could be increased.
• Presentation of annual figures to all company staff at the annual general conference.

Bachelor Of Arts (Ba), Accountancy And Finance, 2:1

Diphe, Financial Markets