Having left NVM in 2010, I'm now back and tackling new challenges and goals. Previously I worked with Tina Turner in the Finance department, but have now started fresh in the Provisioning department. My main task is to ensure that all customer numbering requirements are met within an agreed SLA. This process involves requesting the numbers, porting them, setting them up in our internal MIDAS system and then creating the script within CISCO ICM. Other duties consist of setting up call plans and… Show more Having left NVM in 2010, I'm now back and tackling new challenges and goals. Previously I worked with Tina Turner in the Finance department, but have now started fresh in the Provisioning department. My main task is to ensure that all customer numbering requirements are met within an agreed SLA. This process involves requesting the numbers, porting them, setting them up in our internal MIDAS system and then creating the script within CISCO ICM. Other duties consist of setting up call plans and arranging for professional call recordings and on hold music to be provided. Show less

Specialising in security IT products, providing 24x7 support. Mainly I provided support for encryption software, but also spent a vast amount of my time troubleshooting web servers, both Linux and Windows. My main focus was on an in-house encryption software company recently purchased by Dell, going in depth to learn the product features and requirements to support at the highest standard.

NewVoiceMedia helps businesses of all sizes to remove the frustrations of poor call handling, at an affordable cost.Smaller businesses can take advantage of a sophisticated telephony solution that identifies callers, prioritises and routes them effectively. Larger companies operating a call centre can take advantage of a more flexible system that doesn’t require specialist expertise or months of time to implement or adapt.NewVoiceMedia’s telephony solution is delivered using cloud-based… Show more NewVoiceMedia helps businesses of all sizes to remove the frustrations of poor call handling, at an affordable cost.Smaller businesses can take advantage of a sophisticated telephony solution that identifies callers, prioritises and routes them effectively. Larger companies operating a call centre can take advantage of a more flexible system that doesn’t require specialist expertise or months of time to implement or adapt.NewVoiceMedia’s telephony solution is delivered using cloud-based technology, which provides the functionality of an on-premise solution at a fraction of the price. Current customers include Berry Brothers & Rudd, Cruise 118, Parcelforce, Wokingham Borough Council and 300 more.When I first started at NVM I was mainly Sales Ledger entering contracts onto the system and running all monthly invoicing. Due to NVM splitting from PBA (Premier Business Audio) in 2008 I took on more responsibility including all of Purchase Ledger and other additional duties such as the Bank Rec. From there I implemented a Purchase Order approval system within Salesforce CRM, which is now used company wide. Show less

Working for T&S Stores I had to manage the running of the store, as well as the staff and ensure all the daily tasks were complete. Other duties included cashing up of the till and store security.