Ben Rochinski Email & Phone Number

Scranton, Pennsylvania Area

• Management and Coordination of Staff Augmentation, Production Support, & Managed Services lines of business regarding ServiceNow support with a focus on Quality and Customer Experience.• Responsible for on-boarding consultants to contracted efforts and continuously improving the process which client and resource(s) work and interact.• Management and fine-tuning of resource allocations to meet customer needs.• Strategic consultation, planning, recommendations, and road-mapping for… Show more • Management and Coordination of Staff Augmentation, Production Support, & Managed Services lines of business regarding ServiceNow support with a focus on Quality and Customer Experience.• Responsible for on-boarding consultants to contracted efforts and continuously improving the process which client and resource(s) work and interact.• Management and fine-tuning of resource allocations to meet customer needs.• Strategic consultation, planning, recommendations, and road-mapping for client ServiceNow enhancements and work efforts. Show less

Scranton, Pennsylvania

• Accountable for operation of Quality Assurance team• Accountable for planning, execution, and reporting of Production Support across all contracted support engagements• Responsible for the design and implementation of hybrid testing methodologies and strategies for the entire organization utilizing industry standards and best practices, heavily influenced by Agile and Waterfall methodologies• Creation of testing suite and test case entry system within ServiceNow as well as… Show more • Accountable for operation of Quality Assurance team• Accountable for planning, execution, and reporting of Production Support across all contracted support engagements• Responsible for the design and implementation of hybrid testing methodologies and strategies for the entire organization utilizing industry standards and best practices, heavily influenced by Agile and Waterfall methodologies• Creation of testing suite and test case entry system within ServiceNow as well as customized testing templates• Fulfillment of Project management, release management, and test management roles in support of client engagements• Monitoring, advising, and standardizing of company policies, procedures and methodologies to ensure business integrity and an overall high level of quality• Internal training, advancement, and efficiency coaching Show less

Jessup, Pennsylvania

• Led and helped to transform a team of both experienced and inexperienced individuals, from existing Production Support based roles into Deployment Analysts and Specialists.• Planned, managed, and supervised the creation of deployment standards, best practices, and checklists for all internal and external TMG Health applications.• Participated and contributed in internal steering committees and management meetings for many new TMG applications.• Recognized and broadcast the efforts… Show more • Led and helped to transform a team of both experienced and inexperienced individuals, from existing Production Support based roles into Deployment Analysts and Specialists.• Planned, managed, and supervised the creation of deployment standards, best practices, and checklists for all internal and external TMG Health applications.• Participated and contributed in internal steering committees and management meetings for many new TMG applications.• Recognized and broadcast the efforts of team members when they displayed efforts above and beyond their standard expectations.• Monitored, discussed, and provided remediation on issues with employee performance, always with the intent of promoting mutually beneficial outcomes. Show less

Jessup, Pennsylvania

• Organized and facilitated deployment process transition for all existing testing processes to a new organizational department.• Participated in disaster recovery planning and mock testing.• Developed and executed test cases on out-of-the-box Service Now modules well as custom configured applications within the PEGA framework.• Provided extensive training on testing processes and methodologies to existing team members, new hires, and to individuals of other organizational… Show more • Organized and facilitated deployment process transition for all existing testing processes to a new organizational department.• Participated in disaster recovery planning and mock testing.• Developed and executed test cases on out-of-the-box Service Now modules well as custom configured applications within the PEGA framework.• Provided extensive training on testing processes and methodologies to existing team members, new hires, and to individuals of other organizational departments.• Led, supported, and executed testing initiatives on multiple new company applications, frameworks, and modules, both internal and external, including a Deployment Automation tool, which increased application deployment times by over 75%.• Maintained many of the responsibilities of the TA II role while undertaking more challenging and engaging job duties. Show less

Scranton, Pennsylvania Area

• Coordinated and deployed database DDLs, DMLs, SPs, DTS/SSIS packages, as well as other forms of database-specific logic for system testing utilization• Deployed wrapper scripts, master scripts, child scripts, XML configuration files, executables, PHP logic and other forms of code received from IT development for system testing usage• Coordinated and completed time-sensitive web application and server deployments in the form of configurations, WAR files and data rules repositories•… Show more • Coordinated and deployed database DDLs, DMLs, SPs, DTS/SSIS packages, as well as other forms of database-specific logic for system testing utilization• Deployed wrapper scripts, master scripts, child scripts, XML configuration files, executables, PHP logic and other forms of code received from IT development for system testing usage• Coordinated and completed time-sensitive web application and server deployments in the form of configurations, WAR files and data rules repositories• Executed ad hoc requests daily for the Member Publications team in order to generate various documents, PDFs, and mailers to be sent to company print vendors• Managed and updated testing environments to ensure process deployment and integrity • Developed training and quick-reference documentation for test deployment and execution processes • Provided scheduled on-call support for critical testing requests• Provided generalized testing support for help desk tickets and change requests• Created test plans, designed and executed test case scenarios, preformed spot checks, regression testing, system testing, as well as several other forms of testing and test design based on need• Worked very closely with the Database, Development, Systems, Business and Testing Analysts and departmental and individual levels to ensure the flow of work was completed timely, effectively, as well as to be certain contractual and legal obligations were fulfilled and upheld• Subject Matter Expert for companywide defect tracking, management and tool usage Show less

Moosic, Pennsylvania

• Programmed Blu-ray Disc functions using GUI based tools enhanced with scripting languages• Created solutions to programming issues as well as code optimizations supporting client requests/changes• Performed preliminary quality checks on all projects to eliminate errors and/or omissions• Performed various types of testing methodologies on programming logic and player compatibility issues such as black/white box, regression, and Unit testing• Designed and executed test-case… Show more • Programmed Blu-ray Disc functions using GUI based tools enhanced with scripting languages• Created solutions to programming issues as well as code optimizations supporting client requests/changes• Performed preliminary quality checks on all projects to eliminate errors and/or omissions• Performed various types of testing methodologies on programming logic and player compatibility issues such as black/white box, regression, and Unit testing• Designed and executed test-case scenarios and test plans for in-house tools and programs• Completed several full development cycles and releases for FOX Titles while following strict business requirements guidelines Show less

Scranton, Pennsylvania Area

• Monitored and performed ftp requests from internal and external clients, vendors and banking institutions• Created and monitored all nightly MoveIt Central, MoveIt DMZ, and Active Batch tasks for production control• Maintained production logs on all jobs preformed and reports on performance of equipment and production schedules• Monitored systems to identify any system malfunctions and initiate corrective action to maintain schedules and ensure integrity of production output•… Show more • Monitored and performed ftp requests from internal and external clients, vendors and banking institutions• Created and monitored all nightly MoveIt Central, MoveIt DMZ, and Active Batch tasks for production control• Maintained production logs on all jobs preformed and reports on performance of equipment and production schedules• Monitored systems to identify any system malfunctions and initiate corrective action to maintain schedules and ensure integrity of production output• Responsible for the correction and maintenance of all nightly Production Control scheduled jobs and processes • Maintained schedules for reoccurring test and production ftp operations• Researched failures of scheduled ftp production tasks as well as coordinated with departments to obtain output information in order to complete scheduled and contractually obligated ftp operations• Created and performed ad hoc requests from internal and external parties Show less