Ben Rochinski Email & Phone Number

Scranton, Pennsylvania Area

• Management and Coordination of Staff Augmentation, Production Support, & Managed Services lines of business regarding ServiceNow support with a focus on Quality and Customer Experience.
• Responsible for on-boarding consultants to contracted efforts and continuously improving the process which client and resource(s) work and interact.
• Management and fine-tuning of resource allocations to meet customer needs.
• Strategic consultation, planning, recommendations, and road-mapping for… Show more
• Strategic consultation, planning, recommendations, and road-mapping for client ServiceNow enhancements and work efforts. Show less

Scranton, Pennsylvania

• Accountable for operation of Quality Assurance team
• Accountable for planning, execution, and reporting of Production Support across all contracted support engagements
• Responsible for the design and implementation of hybrid testing methodologies and strategies for the entire organization utilizing industry standards and best practices, heavily influenced by Agile and Waterfall.
• Creation of testing suite and test case entry system within ServiceNow as well as… Show more
• Creation of testing suite and test case entry system within ServiceNow as well as customized testing templates
• Fulfillment of Project management, release management, and test management roles in support of client engagements

Jessup, Pennsylvania

• Led and helped to transform a team of both experienced and inexperienced individuals, from existing Production Support based roles into Deployment Analysts and Specialists.
• Planned, managed, and supervised the creation of deployment standards, best practices, and checklists for all internal and external TMG Health applications.
• Participated and contributed in internal steering committees and management meetings for many new TMG applications.
• Recognized and broadcast the efforts… Show more
• Recognized and broadcast the efforts of team members when they displayed efforts above and beyond their standard expectations.
• Monitored, discussed, and provided remediation on issues with employee performance, always with the intent of promoting mutually beneficial outcomes. Show less

Jessup, Pennsylvania

• Organized and facilitated deployment process transition for all existing testing processes to a new organizational department.
• Participated in disaster recovery planning and mock testing.
• Developed and executed test cases on out-of-the-box Service Now modules well as custom configured applications within the PEGA framework.
• Provided extensive training on testing processes and methodologies to existing team members, new hires, and to individuals of other organizational… Show more
• Provided extensive training on testing processes and methodologies to existing team members, new hires, and to individuals of other organizational departments.
• Led, supported, and executed testing initiatives on multiple new company applications, frameworks, and modules, both internal and external, including a Deployment Automation tool, which increased application deployment.

Scranton, Pennsylvania Area

• Coordinated and deployed database DDLs, DMLs, SPs, DTS/SSIS packages, as well as other forms of database-specific logic for system testing utilization
• Deployed wrapper scripts, master scripts, child scripts, XML configuration files, executables, PHP logic and other forms of code received from IT development for system testing usage
• Coordinated and completed time-sensitive web application and server deployments in the form of configurations, WAR files and data rules repositories
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• Executed ad hoc requests daily for the Member Publications team in order to generate various documents, PDFs, and mailers to be sent to company print vendors
• Managed and updated testing environments to ensure process deployment and integrity

Moosic, Pennsylvania

• Programmed Blu-ray Disc functions using GUI based tools enhanced with scripting languages
• Created solutions to programming issues as well as code optimizations supporting client requests/changes
• Performed preliminary quality checks on all projects to eliminate errors and/or omissions
• Performed various types of testing methodologies on programming logic and player compatibility issues such as black/white box, regression, and Unit testing
• Designed and executed test-case… Show more
• Designed and executed test-case scenarios and test plans for in-house tools and programs

Scranton, Pennsylvania Area

• Monitored and performed ftp requests from internal and external clients, vendors and banking institutions
• Created and monitored all nightly MoveIt Central, MoveIt DMZ, and Active Batch tasks for production control
• Maintained production logs on all jobs preformed and reports on performance of equipment and production schedules
• Monitored systems to identify any system malfunctions and initiate corrective action to maintain schedules and ensure integrity of production output
• … Show more
• Responsible for the correction and maintenance of all nightly Production Control scheduled jobs and processes