Michael Gaffney Email & Phone Number

Olyphant, Pennsylvania, United States

Scranton, Pennsylvania Area

- Created client contracts per agreed upon scope of services and Service Level Agreements- Responsible for the generation and analysis of monthly reporting utilized for operational staffing, organizational budgeting and client invoicing- Conducted market research to identify general trends and competitor offerings, products and services

Scranton, Pennsylvania Area

- Created and executed test cases to ensure operational functionality- Coordinated with IT and Operations staff to ensure business and technical requirements were properly documented - Communicated product readiness and test results to internal teams and client counterparts

Scranton, Pennsylvania Area

- Served as an initial point of contact for multiple health plans regarding day to day operational functions- Prepared and delivered executive level reporting and presentations to internal and client leadership- Facilitated internal team and client meetings

Scranton, Pennsylvania Area

- Performed as the initial point of contact for multiple health plans from an Enrollment perspective- Conducted staff orientations and training sessions- Assisted in the development and management of internal and external reporting processes

Scranton, Pennsylvania Area

- Processed member transactions into identified system of record- Performed member level reconciliations and communicated identified discrepancies to clients and the Center for Medicare and Medicaid Services for appropriate resolution