Eric Dalmau Email & Phone Number

United States

-Independently managed and executed ServiceNow projects, serving as the sole developer on several initiatives.-Demonstrated finished work to stakeholders, ensuring alignment with project goals and user expectations.-Provided technical guidance and mentorship to junior developers, facilitating knowledge transfer within the team.-Designed and implemented ServiceNow workflows, business rules, and scripts to optimize system performance.-Developed and configured ITBM modules, such as Project Portfolio Management (PPM) and Demand Management.-Developed and configured HR-specific modules, such as HR Service Delivery, Employee Self-Service, and HR Case Management.

San Diego, California, United States

- Implementing and customizing ServiceNow’s ITBM application to streamline clients enterprise systems, boost productivity.- Configuring and customizing ServiceNow Ideation and Demand management applications, empowering nationwide hospital network to realize strategic and operational demands.- Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs.- User Interface - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Map Pages and other UI elements for ServiceNow modules.

San Diego, California, United States

- Worked on various UI/UX projects to start building a foundation of knowledge for Front-End design.- Worked through ServiceNow training to become certified and learn ITBM

San Diego, California, United States

- Communicated with clients to identify and formulate their requirements.- Came up with business plan to build business up and obtain more clients.- Worked on washing and detailing planes thoroughly to meet clients expectations.

Escondido, California, United States

- Counseled clients on exercise and nutritional habits.- Arrived on time, attentive and prepared for every training appt.- Worked on meeting company monthly goals and meeting member retention goals.