I am responsible as the number two for supporting my general manager and running the hotel in its entirety. Overseeing the daily operations of all the departments, ensuring they are effectively and efficiently managed. A key focus will be to drive the revenue of this hotel whilst managing, sales, reservations and in addition looking after our Middle East segment of business.

Assisting in running our sister property during the busy summer period

Supporting my community

I am responsible as the number two for supporting my general manager and running the hotel in its entirety. Overseeing the daily operations of all the departments, ensuring they are effectively and efficiently managed. My role previously has been mainly focused on rooms division, however now as the deputy general manager I am also involved in food and beverage, sales and conference and banqueting.Key achievements include:• Achieved budgeted IBFC for last 3 years• Last 4… Show more I am responsible as the number two for supporting my general manager and running the hotel in its entirety. Overseeing the daily operations of all the departments, ensuring they are effectively and efficiently managed. My role previously has been mainly focused on rooms division, however now as the deputy general manager I am also involved in food and beverage, sales and conference and banqueting.Key achievements include:• Achieved budgeted IBFC for last 3 years• Last 4 years have out performed our STR competitor set• Maintained our Tripadvisor top 10 position for the last 5 years • Project managed a number of hotel refurbishments including elevators• Purchased and project managed new air conditioning system• Purchased and project managed new outside area facility for dining• Project managed a new TV system installationAwards and Accolades• Tripadvisor top 25 hotels in the UK for 2015, 2014, 2013 • Tripadvisor certificate of excellence 2015, 2014, 2013, 2012, 2011 • Award for excellence 2013, 2012, 2011 from the Tea Guild for outstanding afternoon tea Show less

As Rooms Division Manager I was fully accountable for every aspect of the hotel room success, reporting directly to the General Manager. Bedroom revenue equating to £5.5 million.Key achievements include:• Reduced contracted expenses by 5%• Increased room revenue by 4.5%• Recruited and developed highly dynamic maintenance team• Restructured and recruited new front of house team• Purchased and project managed new fire alarm systemAwards and… Show more As Rooms Division Manager I was fully accountable for every aspect of the hotel room success, reporting directly to the General Manager. Bedroom revenue equating to £5.5 million.Key achievements include:• Reduced contracted expenses by 5%• Increased room revenue by 4.5%• Recruited and developed highly dynamic maintenance team• Restructured and recruited new front of house team• Purchased and project managed new fire alarm systemAwards and Accolades• Finalist in Hotel Cateys front of house team of the year award• Tripadvisor certificate of excellence 2012 & 2011 • Award for excellence 2012 & 2011 from the Tea Guild for outstanding afternoon tea. Show less

I was responsible for reservations, front office, nights concierge and switchboard. to ensure smooth operation of these departments whilst maximising revenue. Room revenue equated to £5 million. Reporting directly to the General Manager.Key achievements include:• Increased room revenue by 4%• Implemented several new key yielding strategies• Recruited and developed highly dynamic front of house team• Restructured and developed the SOP of front of house for the whole… Show more I was responsible for reservations, front office, nights concierge and switchboard. to ensure smooth operation of these departments whilst maximising revenue. Room revenue equated to £5 million. Reporting directly to the General Manager.Key achievements include:• Increased room revenue by 4%• Implemented several new key yielding strategies• Recruited and developed highly dynamic front of house team• Restructured and developed the SOP of front of house for the whole company Awards and Accolades• Winner of Hotel Cateys front of house manager of the year award• Winner of Acorn award which acknowledges the top 30 under the age of 30 UK• Tripadvisor best hotel in London 2009• Tripadvisor 4th best hotel in Britain 2009• Tripadvisor 9th best hotel in Europe 2009• Tripadvisor top 25 hotels in the world 2009• Tripadvisor certificate of excellence 2010 & 2009 Show less

Responsible for all aspects of reservations and yielding room revenue, implementing strategies and creating new packages.

As part of the senior management team within Red Carnations I was asked to go assist with the opening of our 5 star hotel The Oyster Box after a £50 million restoration.• Implementing front of house procedures• Implementing PMS systems• Operations management• Snagging of rooms• Training of staff

Practical Internship