Ben Shields

Ben Shields Email and Phone Number

Manager - Strategic, Program and Project Delivery @ Regional Australia Bank
australia
Ben Shields's Location
Port Macquarie, New South Wales, Australia, Australia
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About Ben Shields

I’m a Project Management professional who has successfully delivered projects across Marketing & Sales, HR, Technology, Operations and Finance, domestically and globally. In 2013 I completed a Masters in Project Management at Sydney University (PMI accredited) with a Distinction Average.Having led successful Sales & Operations teams and managed enterprise customer requirements I bring a proven track record of commercialism, innovation and creativity in driving schedules and budgets, negotiating with customers and suppliers, and managing stakeholders and resources across multiple disciplines. Core Project Management activities include: strategic project management implementation, project risk management, change management and internal systems implementation. Successfully delivered a number of projects to customer's expectations, developed, led and motivated multi-fuction teams, excellent C-level stakeholder management and business process re-engineering.Application of all Project Management methodology including: initiation, project scope/charter, business case development, planning & design, budget and schedule control, resource allocation, stakeholder management, implementation, change management, risk analysis, monitor & control processes and close out including review, audit and lessons learned.Projects include: Marketing Delivery Project (Customer Journey); Mobile Quote & Bind Application; Document Delivery Project; Development of a Project Management Function; Business Efficiency Implementation, Customer Experience Implementation (Net Promoter Score); Productivity Analysis, Delivery of a Graduate Academy.Specialities:*Change Management*Project Management Disciplines *Drviving Business Efficiency *Productivity Improvement

Ben Shields's Current Company Details
Regional Australia Bank

Regional Australia Bank

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Manager - Strategic, Program and Project Delivery
australia
Employees:
129
Ben Shields Work Experience Details
  • Regional Australia Bank
    Manager - Strategic Delivery Office
    Regional Australia Bank May 2022 - Present
    Port Macquarie, New South Wales, Australia
    Appointed by RAB to establish their Enterprise PMO.
  • Tafe Nsw
    Rte / Program Manager - Systems Group
    Tafe Nsw Jan 2021 - May 2022
    Port Macquarie, New South Wales, Australia
  • Tafe Nsw
    Project Manager - People & Culture (Hr)
    Tafe Nsw Jun 2017 - Dec 2020
    Port Macquarie
    Project Management of the design, development and implementation of TAFE NSW new Shared Services Model for Payroll, Recruitment and Entitlements.This includes development of processes, systems , team structures to support TAFE NSW payroll and recruitment for 15,000 employees.The role also manages the Transition from current state (10 separate payroll and recruitment functions) to one single operating model.
  • Tafe Nsw
    Project Manager - Organisation Change Program
    Tafe Nsw Oct 2016 - Jun 2017
    Port Macquarie, New South Wales, Australia
  • North Coast Tafe
    Project Manager: Customer Engagement Change Program
    North Coast Tafe Jun 2015 - Sep 2016
    Port Macquarie
    Project managed the North Coast TAFE Customer led change program.The objective of the change program was to drive an efficient and consistent Student experience in enquiry management and student administration. The project involved:- Centralisation of administration functions;- Set up of two new, greenfield Contact Centres – Port Macquarie and Kingscliff: o Business case development of Contact Centre physical locations o Physical & technological infrastructure o Hiring of 60+ people o Development of a new training program for staff within the Contact Centres o Design ‘agent scripting’ to support new enrolment process- Procurement and implementation of a new, dedicated Telephony solution for the Contact Centres;- Delivery of 16 new ‘Student Central’ sites (one at each campus);- Using Oracle CRM, drove the development of new processes and procedures across the Institute including the design of an internal knowledge base. - Ensuring the Contact Centre, onsite Student Central’s and service delivery (teaching sections) stay connected and informed using task driven actvitiesd within the CRM;- Implementation of a new Telephony IVR process for all 16 campuses;- Reporting to the Executive Steering Committee on a weekly basis
  • Allianz Australia  Limited
    Business Program Manager - Direct & Life
    Allianz Australia Limited Apr 2012 - Jun 2015
    Managed the program of strategic projects and other key initiatives across General Insurance, Small Business and Life Business Units.Partnering with the three BU heads to assess, plan and drive strategic activities across the Direct Distribution channel. This involves working closely with the Business Support teams including Business Alignment, Digital, Business Improvement, PMO, various Project Steering Committees and teams, as well as our Contact Centre Operations to achieve Program objectives.
  • Ambition
    Business Projects Manager
    Ambition Mar 2010 - Jan 2012
    I operate across the Ambition Group focusing on strategic and operational goals. A major part of my role is to focus on improving efficiency and productivity at an operational business level that ultimately improves profitability.
  • Ambition
    Manager - Banking & Financial Services Division
    Ambition Nov 2003 - Mar 2010
    Head up the NSW Banking & Financial Services Division (B&F) within the Ambition Group. B&F division specialises in Accounting & Finance, Funds Management, Banking Operations and Risk & Compliance
  • Marks Sattin
    Consultant
    Marks Sattin Aug 2000 - Aug 2003

Ben Shields Skills

Stakeholder Management Management Project Management Strategy Pmo Change Management Financial Risk Project Planning Project Delivery Pmp Process Engineering Business Process Improvement Pmi Pmbok Business Analysis Risk Management Productivity Improvement Risk

Ben Shields Education Details

Frequently Asked Questions about Ben Shields

What company does Ben Shields work for?

Ben Shields works for Regional Australia Bank

What is Ben Shields's role at the current company?

Ben Shields's current role is Manager - Strategic, Program and Project Delivery.

What is Ben Shields's email address?

Ben Shields's email address is be****@****ail.com

What is Ben Shields's direct phone number?

Ben Shields's direct phone number is +614236*****

What schools did Ben Shields attend?

Ben Shields attended University Of Sydney, Nottingham Trent University.

What skills is Ben Shields known for?

Ben Shields has skills like Stakeholder Management, Management, Project Management, Strategy, Pmo, Change Management, Financial Risk, Project Planning, Project Delivery, Pmp, Process Engineering, Business Process Improvement.

Who are Ben Shields's colleagues?

Ben Shields's colleagues are James Manton, Kim Shaw, Bronte Egan, Allan Murison, Kevin Riddell, Teena Battersby, Kim Burraston.

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