Ben Shields Email and Phone Number
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I’m a Project Management professional who has successfully delivered projects across Marketing & Sales, HR, Technology, Operations and Finance, domestically and globally. In 2013 I completed a Masters in Project Management at Sydney University (PMI accredited) with a Distinction Average.Having led successful Sales & Operations teams and managed enterprise customer requirements I bring a proven track record of commercialism, innovation and creativity in driving schedules and budgets, negotiating with customers and suppliers, and managing stakeholders and resources across multiple disciplines. Core Project Management activities include: strategic project management implementation, project risk management, change management and internal systems implementation. Successfully delivered a number of projects to customer's expectations, developed, led and motivated multi-fuction teams, excellent C-level stakeholder management and business process re-engineering.Application of all Project Management methodology including: initiation, project scope/charter, business case development, planning & design, budget and schedule control, resource allocation, stakeholder management, implementation, change management, risk analysis, monitor & control processes and close out including review, audit and lessons learned.Projects include: Marketing Delivery Project (Customer Journey); Mobile Quote & Bind Application; Document Delivery Project; Development of a Project Management Function; Business Efficiency Implementation, Customer Experience Implementation (Net Promoter Score); Productivity Analysis, Delivery of a Graduate Academy.Specialities:*Change Management*Project Management Disciplines *Drviving Business Efficiency *Productivity Improvement
Regional Australia Bank
View- Website:
- regionalaustraliabank.com.au
- Employees:
- 129
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Manager - Strategic Delivery OfficeRegional Australia Bank May 2022 - PresentPort Macquarie, New South Wales, AustraliaAppointed by RAB to establish their Enterprise PMO. -
Rte / Program Manager - Systems GroupTafe Nsw Jan 2021 - May 2022Port Macquarie, New South Wales, Australia -
Project Manager - People & Culture (Hr)Tafe Nsw Jun 2017 - Dec 2020Port MacquarieProject Management of the design, development and implementation of TAFE NSW new Shared Services Model for Payroll, Recruitment and Entitlements.This includes development of processes, systems , team structures to support TAFE NSW payroll and recruitment for 15,000 employees.The role also manages the Transition from current state (10 separate payroll and recruitment functions) to one single operating model. -
Project Manager - Organisation Change ProgramTafe Nsw Oct 2016 - Jun 2017Port Macquarie, New South Wales, Australia -
Project Manager: Customer Engagement Change ProgramNorth Coast Tafe Jun 2015 - Sep 2016Port MacquarieProject managed the North Coast TAFE Customer led change program.The objective of the change program was to drive an efficient and consistent Student experience in enquiry management and student administration. The project involved:- Centralisation of administration functions;- Set up of two new, greenfield Contact Centres – Port Macquarie and Kingscliff: o Business case development of Contact Centre physical locations o Physical & technological infrastructure o Hiring of 60+ people o Development of a new training program for staff within the Contact Centres o Design ‘agent scripting’ to support new enrolment process- Procurement and implementation of a new, dedicated Telephony solution for the Contact Centres;- Delivery of 16 new ‘Student Central’ sites (one at each campus);- Using Oracle CRM, drove the development of new processes and procedures across the Institute including the design of an internal knowledge base. - Ensuring the Contact Centre, onsite Student Central’s and service delivery (teaching sections) stay connected and informed using task driven actvitiesd within the CRM;- Implementation of a new Telephony IVR process for all 16 campuses;- Reporting to the Executive Steering Committee on a weekly basis -
Business Program Manager - Direct & LifeAllianz Australia Limited Apr 2012 - Jun 2015Managed the program of strategic projects and other key initiatives across General Insurance, Small Business and Life Business Units.Partnering with the three BU heads to assess, plan and drive strategic activities across the Direct Distribution channel. This involves working closely with the Business Support teams including Business Alignment, Digital, Business Improvement, PMO, various Project Steering Committees and teams, as well as our Contact Centre Operations to achieve Program objectives. -
Business Projects ManagerAmbition Mar 2010 - Jan 2012I operate across the Ambition Group focusing on strategic and operational goals. A major part of my role is to focus on improving efficiency and productivity at an operational business level that ultimately improves profitability. -
Manager - Banking & Financial Services DivisionAmbition Nov 2003 - Mar 2010Head up the NSW Banking & Financial Services Division (B&F) within the Ambition Group. B&F division specialises in Accounting & Finance, Funds Management, Banking Operations and Risk & Compliance -
ConsultantMarks Sattin Aug 2000 - Aug 2003
Ben Shields Skills
Ben Shields Education Details
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Distinction -
Business Studies
Frequently Asked Questions about Ben Shields
What company does Ben Shields work for?
Ben Shields works for Regional Australia Bank
What is Ben Shields's role at the current company?
Ben Shields's current role is Manager - Strategic, Program and Project Delivery.
What is Ben Shields's email address?
Ben Shields's email address is be****@****ail.com
What is Ben Shields's direct phone number?
Ben Shields's direct phone number is +614236*****
What schools did Ben Shields attend?
Ben Shields attended University Of Sydney, Nottingham Trent University.
What skills is Ben Shields known for?
Ben Shields has skills like Stakeholder Management, Management, Project Management, Strategy, Pmo, Change Management, Financial Risk, Project Planning, Project Delivery, Pmp, Process Engineering, Business Process Improvement.
Who are Ben Shields's colleagues?
Ben Shields's colleagues are James Manton, Kim Shaw, Bronte Egan, Allan Murison, Kevin Riddell, Teena Battersby, Kim Burraston.
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Ben Shields
Melbourne, Vic -
Ben Shields
Greater Sydney Area2deloitte.com.au, bkia.com.au -
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