Ben Sipe Email & Phone Number

Conshohocken, PA, US

King Of Prussia, Pennsylvania, United States

• Maintain and support small and large client networks, servers, computers and peripherals determined by client contract
• Support and maintain various Windows and Mac operating systems, switches, firewalls and other networking equipment
• Consult with clients to evaluate and develop IT projects to meet business needs and assist with cost saving measures
• Support Office 365 products for clients which includes Exchange, SharePoint, OneDrive and Office applications
• Manage client relationships by tracking and monitoring tickets and provide client metrics
• Facilitate vendor management and provide technical resource towards customer facing vendors

Blue Bell

• Provide phone and onsite technical support to over 100+ companies.
• Resolve technical issues with servers, desktops, laptops and peripherals.
• Support and maintain various Windows operating systems, switches, firewalls and other networking equipment.
• Monitor remote systems via Kaseya management software. Kaseya is the primary tool to remotely manage systems, security, backup and alerting.
• Responsible for patch management of all remote computers and servers.

Conshohocken PA

• Provided phone and onsite technical support for over 150 users within a multi-office environment located in Pennsylvania (HQ), Texas, New Jersey and California.
• Supported and maintained Active Directory users and groups for multiple domains as well as Exchange 2003 and Blackberry Enterprise servers.
• Responsible for maintaining company infrastructure and troubleshooting and resolving problems.
• Monitored network status, and inventory within Spiceworks application.
• Responsible for daily backups including, but not limited to network, ImageRight and SQL databases.
• Met with outside consultants and vendors to maintain and develop internal systems.

• Support and maintain over 300 lab systems.
• Work cross functionally to upgrade, test, and validate all non standard laboratory instrument computer hardware, and third-party software applications (e.g. Masslynx, Chemstation etc). Including migrating all.
• Remediate NT systems and install new Windows XP machines.
• Implement the company standard system imaging solution (Livestate) to all Laboratory Instrument PC's.

Lititz, PA

• Supported over 750 IBM desktops and laptops onsite using multiple platforms such as Windows NT, Windows 2000 and Windows XP
• Maintained and restocked hardware for all onsite computers and printers. Repaired and updated all inventory onsite.
• Received helpdesk tickets from Level 1 support and resolved tickets according to priority
• Provided network support for all computers, vehicle mount machines and printers. Level 2 and 3 contact for onsite networking issues.
• Installed all necessary software installations and configurations to all computer related equipment onsite.
• Imaged computers based on standard image procedures.