Ben Smith Email & Phone Number

Supporting the sales cycle through consultative assessment and recommendation of solutions from Route 101 portfolio. Highlights of projects delivered so far include:- 90% reduction in Agent Ticket Handling Time, - 50%+ reduction in contact volumes- Introduction of new channels and capabilities

Sole responsibility for client retention and upselling SaaS services from solution suite into accounts consuming various elements of the overall solution set. Introduced new business processes to enhance and enrich value derived from service consumption and referral of multiple new business opportunities for the sales team to progress.

UK

The opportunity arose to move across and join IPI's Consultancy division to deliver assessment, recommendation and implementation of 3 integral pillars - People, Process and Technology. I work with IPI’s Innovation team to utilise the latest in Artificial Intelligence (AI) and in-house developed applications to deliver innovative and effective.

Reading, England, United Kingdom

Focussed on evaluation, assessment and providing support to opportunities for Robotic Process Automation (RPA) and Artificial Intelligence (AI) powered chatbots. Further support to clients to deliver assessment and recommendations based on People, Process and Technology.

Reading, United Kingdom

After gaining a place on the IP Integration Graduate Development Programme, began in lead development role to identify and qualify opportunities for the sales team. After one year promoted to an account management role focussed on both new client business and managing existing customer accounts in order to support, increase revenue spend and improve.

Lesotho

The most rewarding and humbling experience.Working with schools and communities to raise awareness of a range of issues affecting local communities through various means. Presenting to groups up to 200 strong and undertaking varied community projects.

Coming from a motor claims background to lead and develop the Industrial Disease Department, I adapted preinstalled practices to ensure consistency and efficiency to deal with incoming workload.I am responsible for building and maintaining rapports with customers and their clients, interviewing clients, prioritising, allocating and monitoring all incoming.

I was recommended and sponsored in my application to undergo the company’s supervisor programme in early 2013 as a result of positive feedback received from superiors. The recommendation was based on my initiative to act appropriately in high pressure situations and the communication skills demonstrated when working with a variety of individuals. I have.

Education record

Education record