Level 3 Technician
Current
Aug 2024 - Present
AeroLeads people directory · profile
Ben Smith Email & Phone Number
Infrastructure Engineer | Level 3 Technician
at
Modena360
1 work email found
@royalrehab.com.au
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Infrastructure Engineer | Level 3 Technician
Location
Greater Sydney Area, Australia, Australia
Company size
Who is Ben Smith? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Ben Smith is listed as Infrastructure Engineer | Level 3 Technician at Modena360, a company with 13 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a work email signal at royalrehab.com.au and a matched LinkedIn profile for Ben Smith.
Ben Smith previously worked as Level 3 Technician at Modena360 and Infrastructure and Support Analyst at Fresenius Medical Care. Ben Smith studied at Quakers Hill High School.
Company email context
Email format at Modena360
This section adds company-level context without repeating Ben Smith's masked contact details.
{first}.{last}@royalrehab.com.au
86% confidence
AeroLeads found 1 current-domain work email signal for Ben Smith. Compare company email patterns before reaching out.
Profile bio
About Ben Smith
At Fresenius Medical Care, our team excels in delivering top-tier infrastructure support and sophisticated Level 3 solutions, drawing from over four years of dedicated service. My role as an Infrastructure and Support Analyst is anchored in a commitment to continuous improvement and leveraging advanced support skills to enhance system reliability and user satisfaction.With a solid track record at Royal Rehab handling escalated network and server issues, my expertise extends to maintaining critical virtual machine environments and supporting complex Office365 and mobile device management platforms. Harnessing these competencies, I am driven to foster an innovative and resilient IT infrastructure that empowers healthcare professionals at Fresenius Medical Care.
Listed skills include Windows 7, Help Desk Support, Active Directory, Blackberry Enterprise Server, and 41 others.
Current workplace
Ben Smith's current company
Company context helps verify the profile and gives searchers a useful next step.
Modena360
8 roles
Ben Smith work experience
A career timeline built from the work history available for this profile.
Infrastructure And Support Analyst
Apr 2020 - Jul 2024
It Engineer
Handled standard Level 1 BAU tickets for ~500 usersHandled Level 2/3 escalation tickets relating to networking, server and other core infrastructuresRebuilt and maintained local Veeam backup solution with offsite NAS/SOBR offload for added recovery optionsMaintained and supported local hospital Meraki configurations (switches, WAP)Maintained local.
Aug 2018 - Mar 2020
Support Analyst
Handled standard Level 1 BAU tickets for ~20 clientsHandled Level 2/3 escalation tickets relating to networking, server and other core infrastructuresAssisted with and planned large scale migrations of customers from other MSP servicesLed improvement projects internally relating to monitoring and overall infrastructure improvementsBuilt full Azure.
Mar 2017 - Aug 2018
Level 1-2 Service Technician
First point of contact for ~40 MSP clients24x7 support for all clients if requiredResponsible for handling escalated issues relating to client environmentsResponsible for responding to critical alerts relating to client environmentsShadowProtect maintenance and installation for backupsManagement of File Server Resource Manager to mitigate damage from.
Aug 2015 - Jan 2017
Technical Analyst / Support Technician
First point of escalation from Level 1 team (Support Analysts)Responsible for new site setups and off-site troubleshootingResponsible for mobile device management software and initial rollout (Silverback/Airloom MDM)Advanced troubleshooting of networks and hardwareHands-on printer support, relating to troubleshooting the device and maintenance Nortel.
Mar 2012 - Jul 2015
Support Analyst
Providing first level support to internal users and hotel users.Use of Active Directory to create, modify and delete/disable user accounts.Use of Exchange Management Console to manage e-mail inboxes, for example increasing or decreasing mailbox quota, assigning new SMTP addresses and forwarding mail from one mailbox to another.Use of Dameware 6 to remotely.
Jul 2011 - Oct 2012
Norton Case Manager Worldwide Support
Started off as a level 1 technician handling basic refunds and technical issuesPromoted to Level 2 in November 2010Handling escalations from other sites worldwideDealing with customer complaints and passing on details to appropriate partiesResolving escalated issues relating to Norton problemsDiagnosing customer PC issues quickly and efficientlyResponsible.
Aug 2010 - Jul 2011
Team & coworkers
Colleagues at Modena360
Other employees you can reach at modena360.com.au. View company contacts for 13 employees →
DS
Daniel Sava-O’Leary
Colleague at Modena360
Greater Sydney Area, Australia
View →
JW
Jen Woo
Colleague at Modena360
Epping, New South Wales, Australia, Australia
View →
MF
Michael Formica
Colleague at Modena360
Greater Sydney Area, Australia
View →
CM
Carlos M. Siverio G.
Colleague at Modena360
Greater Sydney Area, Australia
View →
AM
Anton Magdic
Colleague at Modena360
Greater Sydney Area, Australia
View →
LF
Leo Fernandez
Colleague at Modena360
Greater Sydney Area, Australia
View →
Daniel Sava-O’Leary
Colleague at Modena360
Greater Sydney Area, Australia
View →
JW
Jen Woo
Colleague at Modena360
Epping, New South Wales, Australia, Australia
View →
MF
Michael Formica
Colleague at Modena360
Greater Sydney Area, Australia
View →
CM
Carlos M. Siverio G.
Colleague at Modena360
Greater Sydney Area, Australia
View →
AM
Anton Magdic
Colleague at Modena360
Greater Sydney Area, Australia
View →
LF
Leo Fernandez
Colleague at Modena360
Greater Sydney Area, Australia
View →
1 education record
Ben Smith education
-
Quakers Hill High School
FAQ
Frequently asked questions about Ben Smith
Quick answers generated from the profile data available on this page.
What company does Ben Smith work for?
Ben Smith works for Modena360.
What is Ben Smith's role at Modena360?
Ben Smith is listed as Infrastructure Engineer | Level 3 Technician at Modena360.
What is Ben Smith's email address?
AeroLeads has found 1 work email signal at @royalrehab.com.au for Ben Smith at Modena360.
Where is Ben Smith based?
Ben Smith is based in Greater Sydney Area, Australia, Australia while working with Modena360.
What companies has Ben Smith worked for?
Ben Smith has worked for Modena360, Fresenius Medical Care, Royal Rehab, Defsys Group, and Dark Horse Systems.
Who are Ben Smith's colleagues at Modena360?
Ben Smith's colleagues at Modena360 include Daniel Sava-O’Leary, Jen Woo, Michael Formica, Carlos M. Siverio G., and Anton Magdic.
How can I contact Ben Smith?
You can use AeroLeads to view verified contact signals for Ben Smith at Modena360, including work email, phone, and LinkedIn data when available.
What schools did Ben Smith attend?
Ben Smith studied at Quakers Hill High School.
What skills is Ben Smith known for?
Ben Smith is listed with skills including Windows 7, Help Desk Support, Active Directory, Blackberry Enterprise Server, Technical Support, Hardware, Computer Hardware, and Windows Server.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Ben Smith you were looking for.
View similar profiles
