Ben Smith Email & Phone Number

• Perform dimensional layout inspections.• Operate and maintain software and hardware used with Faro Laser Tracker and Arm, including computers and laptops.• Maintain software and hardware for multiple MUSA environments. This includes security updates to the OS, installation of software, licensing of software, virus definition updates, and weekly audit of the Information System environment.• Perform calibration of in house equipment.• Perform validation of CAD translation as needed.• Update Work Instructions, Forms, Procedures as needed.

• Provide support for Symantec's messaging and network security products.• Recommend server, software, and network configurations and policies to enhance data availability and security.• Develop, test, and deliver custom programs written in Java to customers to enhance product functionality. • Create knowledge base articles to enable customer self-service.• Troubleshoot feature, network, and performance issues reported by customers.• Setup and manage computer lab for testing and reproduction of customer issues.• Collaborate with Product Management to improve product feature set and supportability. • Assist Sales organization by delivering presentations to customers.• Perform customer visits to solve escalated issues on-site.• Mentor junior level support engineers.

Certificate, Cad/Cadd Drafting And/Or Design Technology/Technician

Bachelor Of Science (Bs), Mathematics

Majored in Mathematics with a concentration in Physics. Minor in Applied Physics and Computer Science. Ran Indoor and Outdoor Track.