Ben Smith Email & Phone Number

Corinth, Texas, United States

Proactive collaboration with business and technical stakeholders to enhance and maintain IBM Maximo for1,400+ customers. Daily responsibilities include agreeing and planning desired outcomes and implementing light technical configurations. The role of Business Analyst has expanded beyond translating business needs into technical requirements. The BA capability is now a one-stop-shop for enabling outcomes that delight customers. There has been an increase in self-servicing business requests and process improvements rather than using vendor sourced labor, which improves speed to market and reduces cost. Leading the charge for positive change transcends delivery; it extends to user training and archival process documentation allowing for increased stakeholder satisfaction and scalability. BA’s are now advocates for the business throughout the PDLC, extending into the project scope with Maximo for Utilities implementations.

Irving, Texas, United States

Primary tasks include order entry, inventory management, outbound logistics, and customer interface. Effectively performs in a dynamic environment to serve different styles of clients, from seasoned industry professionals to homeowners. Responsibilities expanded from Data Entry in Epicore Profit21 and customer correspondence into logistics coordination and inventory management including all outbound material orders. Daily tasks require cross department communications, logical business risk assessment, and ERP systems input. With an expanding role, emphasis has turned to process optimization, training of new staff, and large account satisfaction maintenance. My skill set has grown to include experience in and optimization of terminal supply chain management.

Monnig Middle School

As an Educator, led and inspired groups with up to 90 middle school students. Instruction of students following State standardized music curriculum to achieve district goals, with the teaching of fundamental music literacy, cross disciplinary historical and literary instruction, and physical skills refinement to teach lifelong vocal expertise. Challenged to quickly adapt lesson plans and instructional methods to meet the requirements of the transformed world during and post COVID-19. Administrative tasks including budget management, grade level Planned Learning Committee coordination, and all levels of student information management for grades, attendance, and data collection. Responsible for metrics, multi-tier budgets, and standards aligned with the State, District, and School level curriculum, requiring time management, productivity, and creative agility. Gained a mastery of the practical applications of the Google and Microsoft Suites, as well as adjusting to changing combinations of In-Person, Virtual, and Hybrid personal relations with professionals, parents, and students.

Fort Worth, Texas, United States

Managed warehouse and product logistics. Tasks included inventory accountability, logistics coordination, and customer relations. I gained a vast experience with customer and corporate relations, often serving as the voice between customers and company affairs.

Arlington, Texas, United States

Taught individual voice and guitar lessons to a studio ranging between 14 to 36 students or varying school and adult ages. My goals were to teach fundamentals of vocal longevity, focusing on vocal production, rounded health and pedagogy, and finding appropriate repertoire.