Ben Solomon Email & Phone Number

Montreal, Quebec, Canada

Pincourt Qc

IT Manager, taking care of all VOIP, networking and cloud configurations.Oversee support of Office network and remote colocation setup for our office and clients.Oversee migration from on premise colocation setups to AWS cloud environment.Worked on determination of new Hardware and Software setups for on premise and hostedsolutions.

Maintained Office network, Database Servers, Email Solutions, and Domain Administration. Project Lead on all new technology setups. Configuration / Testing / Implementation of all software solutions for the office.Project Lead for creation and implementation of a ‘cloud’ based VOIP Interactive Voice Response system. Including setup of multiple client VPN connectivity, MPLS connectivity between nodes, VOIP connectivity to remote call centers, SQL redundancy and mirroring.

Independent Support contractor- Working in California, for ISD; Implementation of new systems, integrating ISD custom IVR solutions into client networking and telecom infrastructure.Primary Trainer for new clients.Co-ordination of setups of new products and new software to existing clients.Travel to client facilities for final setup and integration as well as face to face training.

Field Incoming Customer service calls.Provide training and remote technical support as well as problem resolutions for IVR systems both locally and around the world.This also included travel throughout North America for installations of IVR systems on location and training for the users in hardware and software.Provide training, support, hardware and software debugging, hardware setup and configuration, software setup and configuration and voicemail hardware and software… Show more Field Incoming Customer service calls.Provide training and remote technical support as well as problem resolutions for IVR systems both locally and around the world.This also included travel throughout North America for installations of IVR systems on location and training for the users in hardware and software.Provide training, support, hardware and software debugging, hardware setup and configuration, software setup and configuration and voicemail hardware and software support.Administering Exchange, Backup, Web server and Network.Administering, trouble shooting, configuring and setup of internal computer systems running Windows 95, 98, NT, 2000, XP and DOS.Compusmart – Retail Computer Store Show less

Resolved Computer problems for Warranty Service as well as for Walk in clients.Setup and configuration of newly purchased ComputersWorked with all types of PC’s and Laptops and all Operating Systems.

Researched prices for purchase of componentsPurchase of componentsAssembly of new systemsWarranty repairsOn site Client TrainingOn site Client Installation

Bachelor Of Arts, English Literature

Dec, Pure And Applied Science; Creative Arts