Heather Brix Email and Phone Number
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Currently responsible for all aspects of optimizing and enhancing our Knowledge Management deployments using strategic business and best practice insight. This is accomplished through day-to-day management of data, documents, and resources to systematically improve ROI and optimize an end user or internal customer support experience on a Web-based support site.Specialties: Knowledge management, knowledge analytics, content creation, call center management (Team Lead), advanced problem solving process, teaching others, most Microsoft office products, customer service, (more to come…)
Enghouse Interactive
View- Website:
- enghouseinteractive.com
- Employees:
- 594
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Head Of Knowledge Management Solutions (Ekms Practice)Enghouse Interactive Oct 2015 - PresentWashington, United StatesStreamline customer support and web self-service with an intuitive knowledge base software platform. Powerful knowledge base management tools give you full control over your support content, increase productivity, improve customer satisfaction scores and reduce operational costs. Provide your customers and agents with the best answers while lowering the workload and support costs. helping businesses organize and manage their knowledge bases and support content. Our knowledge management solutions help companies evolve the way they capture, use, and improve their support to engage with and retain customers. Helping customers increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
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Knowlege EngineerSafeharbor Technology Corporation Aug 1999 - Present• Writing online instructional articles that help customers learn to use, and resolve technical issues with, various computer applications and Web sites. Many of these articles contain graphics that make the instructions easier to follow, which the knowledge engineer must capture, edit, and manipulate. • Analyzing existing article repositories, via reports and usability information, in order to make and implement optimization suggestions. This includes researching clients’ products and services as well as current industry trends in instructional literature. -
Vp Of Knowledge Management ServicesSafeharbor Knowledge Solutions Dec 2010 - Oct 2015Responsible for all aspects of optimizing and enhancing our Knowledge Management deployments using strategic business and best practice insight. This is accomplished through day-to-day management of data, documents, and resources to systematically improve ROI and optimize an end user or internal customer support experience on a Web-based support site.
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Knowledge Team LeadSafeharbor Technology Corp Aug 1999 - Oct 2015• Supervising 15-20 call-center agents, including training, scheduling, coaching, and conflict resolution. • Creating and documenting policies and procedures in collaboration with my peers, to keep the business on course with its objectives.• Monitoring and analyzing the quality control process with the objective of creating and maintaining world-class customer service and technical support. • Facilitating and supervising new client implementations. • Creating monthly billing reports and projections, as well as daily, weekly, and monthly personnel reports for internal and external review. • Analyzing various data related to personnel, client, and business needs, making suggestions for improvements for individual growth as well as process improvements for the company and its clients.
Heather Brix Skills
Heather Brix Education Details
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Grays Harbor CollegeNursing
Frequently Asked Questions about Heather Brix
What company does Heather Brix work for?
Heather Brix works for Enghouse Interactive
What is Heather Brix's role at the current company?
Heather Brix's current role is Head of Knowledge Management Solutions (eKMS Practice) at Enghouse Interactive.
What is Heather Brix's email address?
Heather Brix's email address is he****@****bor.com
What is Heather Brix's direct phone number?
Heather Brix's direct phone number is +136024*****
What schools did Heather Brix attend?
Heather Brix attended Grays Harbor College.
What skills is Heather Brix known for?
Heather Brix has skills like Software Documentation, Process Improvement, Knowledge Management, Management, Project Planning, Analysis, Customer Service, Program Management, Leadership, Analytics, Microsoft Office, Microsoft Excel.
Who are Heather Brix's colleagues?
Heather Brix's colleagues are Arthi Ganesan, José Luis Castanos, Daniel Ellis, Dan Hurley, Reuven Amolsky, Leanne Spence, Tamara White.
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heather brix
Ndis Support Coordinator At Guardian Care Community And Health ServicesGreater Melbourne Area
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