Ben Stevens Email & Phone Number

Coimbra, Portugal

Edinburgh, United Kingdom

I managed the invoicing process and generated all the bills for the company. I also headed the receivables efforts and collected revenue. I gave advice and helped problem solve technical issues for partner billing when we became the preferred implementation partner for thankQ CRM. I generated bills and reports for our partner billing.I refined my reporting skills on AutoTask and generated custom-built reports for colleagues on request. I also modified and customized our use of AutoTask on the front-end to improve QuickBooks functionality, AutoTask reporting and general ease of use of the software.

Edinburgh, United Kingdom

I transitioned my role from the company's New York office to my home office in Edinburgh. Working remotely and across time zones, I continued managing the company's billing and receivables efforts. During this period I also helped to onboard and train a further two successive Operations Managers.I further streamlined our PTO tracking, documented Operations processes, managed the Operations ticket queue, processed all incoming contracts and performed credit card reconciliations.

New York, New York, United States

I began managing the invoicing process and took the lead in receivables efforts. I used AutoTask to help streamline PTO tracking and collaborated in the process of merging contracts, invoices and accounts when we purchased an arts marketing company.I trained a new Operations Manager on all facets of AutoTask and administrative procedures. I customized and generated reports for colleagues. I was also given full responsibility to manage and process all incoming contracts, ensuring the correct entry of data on the system and filed paperwork.

New York, New York, United States

I performed credit card reconciliations, enforced time entry policy, assisted with receivables and helped with billing.

London, United Kingdom

I began my tenure as an Administrative Assistant. I answered phone calls, arranged service visits for clients, generated invoices and performed miscellaneous administrative tasks. By the end of the year, and following the departure of the Office Manager, I was giving the responsibility of managing the office. I answered all phone calls, co-ordinated with engineers, provided support for clients, generated bills, managed relationships with suppliers, handled receivables and oversaw every aspect of the day-to-day running of the office.As the company expanded, a new Administrative Assistant was hired. I was responsible for her training and for delegating work. Later, I also oversaw the training and integration of more administrative staff.