Ben Thurman Email & Phone Number

Colorado Springs, CO, US

New York City Metropolitan Area

• Define SaaS platform migration strategy to optimize client conversions and streamline processes.
• Support key sales initiatives by defining innovative solutions, coordinating work estimates, and conducting proof of concepts that drive revenue growth.
• Oversee 7 direct reports, ensuring team alignment and successful project execution.

New York City Metropolitan Area

• Managed SaaS client engagement and implementation team, overseeing P&L, project management, Agile transformation, and cross-functional collaboration.
• Spearheaded the redesign of the engagement model, resulting in a 22% increase in customer satisfaction.
• Streamlined the implementation life cycle process, hiring new talent and changing team engagement models to improve quality and reduce life cycle time by 30%.

Newark, NJ

• Developed and implemented SaaS Fintech new client migration program, overseeing project management, capacity management, and business transformation.
• Successfully led all aspects of multi-year client platform migrations, ensuring a seamless transition to new systems.
• Managed a two-year project for the division's largest customer, collaborating with cross-functional teams to define business requirements and test new software for optimal performance and quality.

Greater New York City Area

• Managed relationships for departments largest client and certain international customers, overseeing daily operations, regulatory management, software upgrades, risk management, troubleshooting, customer training, and.
• Led successful rollout of new regulatory functionality and software upgrades, ensuring seamless implementation and client satisfaction.

New York City Metropolitan Area

• Managed product development, client relationships, and regulatory changes for cost basis and client reporting software.
• Led the successful creation and rollout of a new software product to over 800,000 accounts
• Conducted business analysis, customer training, and software testing while ensuring pre-sales support for midsize customers.

New York City Metropolitan Area

New York City Metropolitan Area

• Led enterprise software deployment and integration projects involving CRM, accounting, business intelligence. Responsibilities included: project management, product backlog, vendors, business requirements, scope.
• Directed the customized development and rollout of new software product for international users.
• Spearheaded platform migrations involving data, quality assurance, user acceptance testing, training, deployment, and support.
• Established comprehensive technology implementation lifecycle process that included workflows, plus project templates creation of business requirements document, scope statement, project plans, and cost resource.