Ben Tilbrook Email & Phone Number

London, United Kingdom

Sidcup

London, United Kingdom

• provide first point of contact for the quality assurance department• undertake written and verbal communication on behalf of the QA manager• notify centres of audit selection and maintain deadline dates• provide first point of contact for the quality assurance department• identify sales leads and upsell if possible • undertake written and verbal communication on behalf of the QA manager• notify centres of audit selection and maintain deadline dates• assist centres and trainers with procedural requirements • provide assistance in the development of internal quality assurance procedures• liaise with examination services to ensure that candidates impacted by malpractice investigations receive their awards, if appropriate• conduct maladministration and malpractice investigations to their conclusion • responsible for the moderation of audit reports and provide feedback and guidance to auditors• record all expenditure against budgets

London, United Kingdom

• assist existing and new trainers and centres on a day-to-day basis at all levels• process sales and identify new leads • assess and process new and existing trainer and centre applications• meet and greet walk in clientele • attend CIEH events to explain the registration process• train new staff and familiarise them with CIEH procedures and systems • ensuring registration content was correct on our website • dealing with difficult customers on the phone, via email and face-to-face• responding to customer emails within a two day turn around• helping people navigate through the CIEH website • liaise with regulatory bodies such as Ofqual, HSE, FSA• liaise with other awarding bodies such as CIPD• supervise the department in the absence of my manager• regularly exceed SLA targets as set by management.

London, United Kingdom

• responsible for manual marking of examination results • assisting centres and trainers with enquires• dealing with applications from candidates and centres for replacement certificates• helping customers with all enquiries in relation to examination procedures • dealing with secure correspondence and distributing accordingly.

London, United Kingdom

• creating a log of existing stock and maintaining sufficient stock levels • purchasing bulk print orders• negotiating with suppliers • undertaking multiple stock counts• adding new products to the database • liaise with dispatchers to ensure product quality• forklift operation • moving stock via van to various locations• trained employees and wrote a system restoration manual

London, United Kingdom

• creating purchase orders and invoices• maintaining and updating purchase ledger records• paying suppliers according to terms and conditions• dealing with incoming calls and emails• acting manager for 6 months • meeting month-end and year-end deadlines.