Ben Urch Email & Phone Number

•Working closely with the manager to exceed & drive store targets•Debt control•Selling over the phone & in person ensuring customers get appropriate storage to their needs•General store maintenance •Exceed individual targets & KPI's•Daily banking •Customer complaints & problem solving

Thorpe-Le-Soken

• Oversee gym team, ensuring activity timetable is correctly put together and covered• Oversee jobs are completed and of a high standard• Put together monthly rotas for gym and leisure team• Recruiting, training and supervising staff• Using advanced management information (e.g. footfall, popularity of classes) to improve provision and timetables and cope with fluctuations in demand• Maintaining high levels of customer care, often with a particular focus on avoiding loss of existing users• Managing maintenance, repairs and cleaning• Still manage the Spa area, ensuring all pool records and correct, cleanliness and standard are kept to a high standard• Duty Manager role includes but not limited to handling complaints and incidents, e.g. accidents and emergencies, theft. Responsible for everything on resort to ensure smooth running.

I started working at Lifehouse as a leisure attendant and quickly became a strong team member. I was promoted to Leisure supervisor and I am also on the rota for duty manager shifts. I have listed below key aspect of my job role:• Maintain a very high standard in a luxury spa • Oversee jobs are completed and of a high standard• Put together monthly rotas for my team• Organisation and team leadership • Legionella responsible person• In charge of COSHH paperwork and risk assesments• Good communication skills• Ensure smooth running off all plant room equipment• Chemical and stock orders are completed• Handling complaints in a professional manner• Problem solving to a wide range of situations, using initiave and common sense to solve these • Fire warden• Regular 1-2-1 and team meetings to ensure my team are motivated and challenged

Colchester, United Kingdom

Joined a company which deal with thousands of returns from high street brands which are then sold and distributed on eBay. Quickly settled in, started at the bottom of the company part time, then offered full time which I took. After several months a supervisor position came up which I applied for and successfully got. My duties included but not limited to:• Maintain a very high level of care to detail to ensure positive feedback on eBay• Conduct interviews for potential staff• Week by week rota whilst staying within budget• Organisation and team leadership • Exellent Customer Service• Good Communication skills• Handling complaints in a professional manner• Liasing with company director and operations director about new ideas to drive the buisness foward• Team work and a attitude to get the job done• Keeping staff morale high This company also got awarded in the top 100 eBay shop outlets in the country whilst I worked there.