Ben Wagoner Email & Phone Number

Hardyston Township, Nj, Us

New York, Ny, Us

Partnered with vendors to improve process and strategy of claims handlingSuccessfully rolled out process changes to improve cycle timeEffectively managed litigation strategy and timely resolution of claims

Woodland Hills, Ca, Us

Spearhead the development and delivery of training programs, manage national process changes, and orchestrate effective communication plans for change management.· Implemented streamlined processes and provided targeted training, resulting in reduced claims resolution times and increased customer satisfaction.· Successfully rolled out national process changes reducing claims handling errors.· Developed and executed comprehensive communication plans for change management initiatives,

Woodland Hills, Ca, Us

Managed, developed, and coached up to 8 supervisors while overseeing high-value general liability, bodily injury, and property damage claims.· Partnered with agency force around agent training and support.· Provided coaching and development of supervisors, resulting in reduced errors and enhanced claims handling efficiency.· Managed and improved the litigation results for the department, reducing the average cost of litigated claims and mitigating legal expenses.

Woodland Hills, Ca, Us

Managed a team of general liability and bodily injury adjusters while spearheading the training and development of new hires.· Successfully improved team efficiency, increasing the average claims closed per adjuster.· Developed and implemented a standardized claims handling procedure manual, leading to a decrease in errors and inconsistencies in claims processing, ultimately improving service quality.· Provided direction and coaching on claims handling procedures.