Ben Warner Email & Phone Number

London Area, United Kingdom

Network Management: Monitoring, configuring, and maintaining local area networks (LAN), wide area networks (WAN), and wireless networks.Server Maintenance: Installing, configuring, and maintaining physical and virtual servers, including backups and patch management.System Monitoring: Monitoring performance and uptime of infrastructure components like servers, storage systems, and network devices to ensure optimal performance.Troubleshooting: Diagnosing and resolving hardware, software, and network issues affecting infrastructure performance.Security Management: Implementing and managing firewalls, intrusion detection/prevention systems, and other security tools to safeguard systems and data.Backup and Recovery: Managing and monitoring backups, ensuring that disaster recovery processes are in place and tested regularly.Cloud Infrastructure Management: Supporting and maintaining cloud-based services (e.g., AWS, Azure), including deployment, scaling, and troubleshooting.Capacity Planning: Analyzing current infrastructure resources and planning for future needs to prevent performance bottlenecks.Documentation: Maintaining up-to-date documentation for system configurations, processes, and changes.Collaboration: Working closely with other IT departments, vendors, and stakeholders to support projects, system upgrades, and new technology rollouts.Automation and Scripting: Developing and implementing automation tools or scripts to streamline infrastructure tasks and reduce manual workloads.Compliance and Audits: Ensuring that infrastructure complies with internal policies, industry standards, and regulatory requirements.User Support: Assisting internal teams with escalated technical issues related to infrastructure components.

United Kingdom

• I Attend customers’ premises to diagnose faults and rectify. Complete repairs and other maintenance tasks• Carry out technical site visits and audits on customer sites.• I strive to Provide the highest possible level of service to clients, keeping them informed of job status. • Make recommendations for service improvements and highlight opportunities for Alpha IT to provide services and goods.• Any other tasks which may, from time to time, be required

Watford, United Kingdom

Supporting Small to Corporate business with their IT services• EMEA Infrastructure and Operations support for a prestigious global health innovation organisation. • Delivery of high-quality local and remote support on a range of technical incidents and problems across the client base. • Responding appropriately to, and effectively resolving, customer incidents, queries or complaints. • Respond to, handle incidents and escalate problems on the variety of platforms and supported networks from logon to the resolution. • Perform administrative tasks user and server related. • Involvement and presence in core Virtual Teams. • Help support, train and mentor other team members. • ‘Hands on’ problem solving approach; solving problems within strict SLA timeframes. • Take ownership of incidents and manage them through to resolution. • Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix. • Application troubleshooting. • Travel to client’s sites.

Blackburn, United Kingdom

• Attend customers’ premises to diagnose faults and rectify. Complete repairs and other maintenance tasks• Carry out technical site visits and audits on customer sites• Carry out installation work as directed • Follow installation specification documents and produce documentation for installations completed for use by the Service team and other colleagues• Provide the highest possible level of service to clients, keeping them informed of job status • Work to achieve a high first contact resolution rate, minimize repeat visits• Inform the Resource Allocation Manager of job status• Escalate problems to Senior Field Service Engineer / Resource Allocation Manager• Manage car stock and make recommendations for requirements to maximise first time resolutions• Make recommendations for service improvements and highlight opportunities for CMS to provide services and goods.• Completion and submission of timesheets and mileage information• Available for out of hours support at least 1 week in 3 and provide holiday cover when required• Keep any documentation up to date e.g. procedures• Any other tasks which may, from time to time, be required

Reading, United Kingdom

Supporting Primark stores, Designers, Buyer and Directors IT needs.• Supporting head office staff and store end users.• Working to stringent SLAs • Deploying windows and cost occurring applications via SCCM.• Deploying apps via App-V.• Managing BES server for corporate emails and policies.• HP printer administration using followme web server.• Creating Guest WIFI passwords using RUKUS web server.• Clearswift administration of profanity emails and email blocks.• Creation of DFS shares.• User implementation using active directory and exchange server.• Provisioning SIM cards with service provider for new users.• Setting up corporate emails on mobile phones and tablets. (iPad, iPhone, android and blackberry)• Integration of macbook objects in active directory.• Support of mobilephones, tablets, PCs, Laptops and Macs.• Extensive hardware fault finding in Lenovo products.• Installing new hardware into PCs and Laptops.• Extensive fault finding ability and quick turnaround times.

Basingstoke

1st, 2nd line IT Support to end users.Supporting NHS and private healthcare systems.IT hardware and software repair and installations (PC and Laptop)Windows server 2008 R2 (Competent)Some Windows server 2003 little (experience)Windows XP/7 highly experienced.Active directory: creating users assigning GPOs, unlocking users accounts. (Competent)Exchange management console: Creating mailboxes, distribution groups. (Competent)PureMDM: assigning exchange mailboxes to iPhones and iPads. (Competent)Mcafee eOcastra management. (little experience)Meraki wireless access point configuration. (Competent)Server maintenance and backup procedures. (Competent)Symantec backup exec 2010. (Competent)PBX system configuration. (Little experience) Altiris deployment tool for Client integration and assigning software packages (competent).Citrix application support (Competent)Blackberry server configuration ( experienced) Mcafee safeboot deployment (competent)

1st, 2nd and 3rd line IT Support to end users.I currently Support end users in the field and office, fixing general problems with there hardware and software.IT hardware and software repair and installations (PC and Laptop)Windows server 2008 R2 (Competent)Some Windows server 2003 little (experience)Windows XP/7 highly experienced.Active directory: creating users assigning GPOs, unlocking users accounts. (Competent)Exchange management console: Creating mailboxes, distribution groups. (Competent)PureMDM: assigning exchange mailboxes to iPhones and iPads. (Competent)Mcafee eOcastra management. (little experience)Meraki wireless access point configuration. (Competent)Server maintenance and backup procedures. (Competent)Symantec backup exec 2010. (Competent)PBX system configuration. (Little experience) Altiris deployment tool for Client integration and assigning software packages (competent).

Basingstoke

• Assiting users with software faults over the phone and RDP.• General domain user administration on active directory.• Imaging new laptops and PCs with windows OS and corporate specific software.• Rectifying faults remotely.• Configuring office and exchange for users.• Patching floor ports in to switches in server room.• Logging calls and resolving them on support works application.• Working to tight SLA deadlines.

Looked after the IT infrastructure.

Reading, United Kingdom

• Working to tight SLA deadlines within an IT environment.• Dealing with high profile airline companies worldwide ( Continental, American airlines and United airlines) • Monitoring open fault incidents worldwide and updating where needed. • First line support on general PC faults, password resets, remote desktop support.• New user creation on active directory.• Logging fault calls and passing to a local engineer if cannot be fixed remotely.• liaising with users and companies on the work performed• Arranging hardware and software to be sent onsite for local engineers to install (IMAC). • Troubleshooting hardware and software fault and repairing remotely if able to do so.• Having daily conference calls with directors of United Airlines on open Incidents on how to resolve the faults quickly and effectively.

Reading, United Kingdom

• Selling computer hardware and software to customers and small businesses.• Working to sales targets.• Repairing customers Novatech brought PC’s and Laptops.• RAM testing.• Hardware upgrades.• HDD surface layer and cluster testing.• Data retrieval. • Cash handing and till operation.

Ccna, Cisco Certified Network Associate

Gcse, 11

Activities and Societies: Rowing and kayaking