Ben Warner Email & Phone Number

London Area, United Kingdom

Network Management: Monitoring, configuring, and maintaining local area networks (LAN), wide area networks (WAN), and wireless networks.Server Maintenance: Installing, configuring, and maintaining physical and virtual servers, including backups and patch management.System Monitoring: Monitoring performance and uptime of infrastructure components like.

United Kingdom

• I Attend customers’ premises to diagnose faults and rectify. Complete repairs and other maintenance tasks
• Carry out technical site visits and audits on customer sites.
• I strive to Provide the highest possible level of service to clients, keeping them informed of job status.
• Make recommendations for service improvements and highlight opportunities for Alpha IT to provide services and goods.
• Any other tasks which may, from time to time, be required

Watford, United Kingdom

• Supporting Small to Corporate business with their IT services
• EMEA Infrastructure and Operations support for a prestigious global health innovation organisation.
• Delivery of high-quality local and remote support on a range of technical incidents and problems across the client base.
• Responding appropriately to, and effectively resolving, customer incidents, queries or complaints.
• Respond to, handle incidents and escalate problems on the variety of platforms and supported networks from logon to the resolution.
• Perform administrative tasks user and server related.

Blackburn, United Kingdom

• Attend customers’ premises to diagnose faults and rectify. Complete repairs and other maintenance tasks
• Carry out technical site visits and audits on customer sites
• Carry out installation work as directed
• Follow installation specification documents and produce documentation for installations completed for use by the Service team and other colleagues
• Provide the highest possible level of service to clients, keeping them informed of job status
• Work to achieve a high first contact resolution rate, minimize repeat visits

Reading, United Kingdom

• Supporting Primark stores, Designers, Buyer and Directors IT needs.
• Supporting head office staff and store end users.
• Working to stringent SLAs
• Deploying windows and cost occurring applications via SCCM.
• Deploying apps via App-V.
• Managing BES server for corporate emails and policies.

Basingstoke

1st, 2nd line IT Support to end users.Supporting NHS and private healthcare systems.IT hardware and software repair and installations (PC and Laptop)Windows server 2008 R2 (Competent)Some Windows server 2003 little (experience)Windows XP/7 highly experienced.Active directory: creating users assigning GPOs, unlocking users accounts. (Competent)Exchange.

1st, 2nd and 3rd line IT Support to end users.I currently Support end users in the field and office, fixing general problems with there hardware and software.IT hardware and software repair and installations (PC and Laptop)Windows server 2008 R2 (Competent)Some Windows server 2003 little (experience)Windows XP/7 highly experienced.Active directory.

Basingstoke

• Assiting users with software faults over the phone and RDP.
• General domain user administration on active directory.
• Imaging new laptops and PCs with windows OS and corporate specific software.
• Rectifying faults remotely.
• Configuring office and exchange for users.
• Patching floor ports in to switches in server room.

Looked after the IT infrastructure.

Reading, United Kingdom

• Working to tight SLA deadlines within an IT environment.
• Dealing with high profile airline companies worldwide ( Continental, American airlines and United airlines)
• Monitoring open fault incidents worldwide and updating where needed.
• First line support on general PC faults, password resets, remote desktop support.
• New user creation on active directory.
• Logging fault calls and passing to a local engineer if cannot be fixed remotely.

Reading, United Kingdom

• Selling computer hardware and software to customers and small businesses.
• Working to sales targets.
• Repairing customers Novatech brought PC’s and Laptops.
• RAM testing.
• Hardware upgrades.
• HDD surface layer and cluster testing.

Ccna, Cisco Certified Network Associate

Gcse, 11

Activities and Societies: Rowing and kayaking