Ben White Email & Phone Number

Brisbane

Brisbane, Queensland, Australia

Brisbane, Australia

• Provide purposeful leadership and direction to a national team with accountability for monitoring and improving regulatory engagement, scheme performance and customer experience across CTP Schemes in QLD, NSW, ACT.
• Management of escalated complaints Regulatory complaints for CTP nationally.
• Manage action plans arising from audits (Regulatory, Internal, External Audits).
• Provide support to schemes with compliance obligation remediation and embed Regulator changes/reform.
• Developed and embed a customer management framework focused on Net Promotor Score (NPS

Sydney

• Led and developed a diverse workforce of ~90 employees across 7 teams, to drive an inclusive culture and deliver strategic initiatives to manage a portfolio of ~6000 open CTP Personal Injury Claims.My key.
• Execute effective claims strategies to reduce both the overall claims liability and operational expense position of the team through the development of innovative solutions.
• Drive and deliver optimal claims outcomes for customers by driving best practice claims and injury management across the scheme.
• Control expenses related to scheme and remain within budget and aligned to regulatory requirements and strategic objectives.
• Ensure compliance with licence conditions and governing legislation impacting the scheme, as relevant to claims fulfilment.
• Manage key internal and external relationships including scheme regulators.

• Provide technical expertise and support to the Executive Manager of Personal Injury Queensland (encompassing CTP and Public Liability) to assist with strategic claims management decision making.My key responsibilities.
• Provide consistent and high quality advice and sign off support to technical staff within the department and within my delegation of authority
• Provide regular analysis of audit results (internal & external) and implement and develop frameworks to improve performance;
• Provide regular analysis of claims trends and provide recommendations to improve performance;
• Ensure departmental procedures and training are in-line with business objectives and legislative and procedural requirements, and are updated/amended as required, to ensure they remain current at all times;
• Provide technical expertise and insight into the management of litigated claims;

• Proactive end to end management of a portfolio of public liability personal injury claims in all Australia jurisdictions.My key responsibilities, deliverables and achievements included:
• Management of Suncorp’s historical child molestation claims;
• Interpretation, application and research of various Acts and cases, with a primary focus on the Civil Liability Act, PIPA and MAIC Qld and the equivalent interstate Acts;
• Direct briefing and conferring with Counsel for complex matters and applications to the Courts;
• Determining indemnity, liability and quantum issues;

Brisbane, Australia

Management and assessment of a portfolio CTP and public liability personal injury claims for several large national insurers.

Proactive end to end management of a portfolio of QLD CTP claims.

Graduate Diploma, Leg

Bachelors, Law