Ben White Email & Phone Number

Brisbane

Brisbane, Queensland, Australia

Brisbane, Australia

Provide purposeful leadership and direction to a national team with accountability for monitoring and improving regulatory engagement, scheme performance and customer experience across CTP Schemes in QLD, NSW, ACT, SA.My key responsibilities, deliverables and achievements include:• Management of escalated complaints Regulatory complaints for CTP nationally.• Manage action plans arising from audits (Regulatory, Internal, External Audits).• Provide support to schemes with compliance obligation remediation and embed Regulator changes/reform. • Developed and embed a customer management framework focused on Net Promotor Score (NPS

Sydney

Led and developed a diverse workforce of ~90 employees across 7 teams, to drive an inclusive culture and deliver strategic initiatives to manage a portfolio of ~6000 open CTP Personal Injury Claims.My key responsibilities, deliverables and achievements included:• Execute effective claims strategies to reduce both the overall claims liability and operational expense position of the team through the development of innovative solutions.• Drive and deliver optimal claims outcomes for customers by driving best practice claims and injury management across the scheme.• Control expenses related to scheme and remain within budget and aligned to regulatory requirements and strategic objectives. • Ensure compliance with licence conditions and governing legislation impacting the scheme, as relevant to claims fulfilment. • Manage key internal and external relationships including scheme regulators.

Provide technical expertise and support to the Executive Manager of Personal Injury Queensland (encompassing CTP and Public Liability) to assist with strategic claims management decision making.My key responsibilities, deliverables and achievements included:• Provide consistent and high quality advice and sign off support to technical staff within the department and within my delegation of authority• Provide regular analysis of audit results (internal & external) and implement and develop frameworks to improve performance; • Provide regular analysis of claims trends and provide recommendations to improve performance; • Ensure departmental procedures and training are in-line with business objectives and legislative and procedural requirements, and are updated/amended as required, to ensure they remain current at all times; • Provide technical expertise and insight into the management of litigated claims;• Develop and maintain strong working relationships with all stakeholders, both internal and external including regular meetings with the Motor Accident Insurance Regulator, Reinsurance Companies, Auditors etc.

Proactive end to end management of a portfolio of public liability personal injury claims in all Australia jurisdictions.My key responsibilities, deliverables and achievements included:• Management of Suncorp’s historical child molestation claims;• Interpretation, application and research of various Acts and cases, with a primary focus on the Civil Liability Act, PIPA and MAIC Qld and the equivalent interstate Acts; • Direct briefing and conferring with Counsel for complex matters and applications to the Courts; • Determining indemnity, liability and quantum issues;

Brisbane, Australia

Management and assessment of a portfolio CTP and public liability personal injury claims for several large national insurers.

Proactive end to end management of a portfolio of QLD CTP claims.

Graduate Diploma, Leg

Bachelors, Law