Ben Williamson Email & Phone Number

Assisting real estate agents with managing their listings, troubleshooting issues/raising faults, soft sales, billing queries and escalations. Other responsibilities included auditing new contracts, facilitating and carrying out training/coaching new staff. Acted as the subject matter expert for developers, delivery managers, account/sales managers, and anyone else who asks.

Wellington, Wellington Region, New Zealand

Coordinating and executing requests for Messaging and Paging customers throughout New Zealand. Messaging responsibilities including on-boarding, authoring training content and operations manuals, managing billing and revenue reports, handling escalations. Paging responsibilities included emergency services, hospitals, midwives, and more with their paging needs - including stock management, fault resolution, billing, and offering support in anyway needed. Also acted as on call for these functions, as well as for 111.

Wellington, Wellington Region, New Zealand

Answered an enormous variety of calls, anywhere between setting up an appointment at a beauty salon to conducting an IP trace as a matter of public safety for the police. Other responsibilities included auditing public safety calls, coaching operators, resolving escalated issues, acting as the after hours supervisor, and authoring content for business continuity plans and training materials.