The Institute of Managers and Leaders is a non-profit Membership organisation and the gold standard-setting professional body for management and leadership competence and excellence. We passionately believe that great leadership is the first step towards a better world and for 76 years, we have been supporting professionals on their leadership journey in keeping with our vision – “Creating better managers and leaders for a better society”.With more than 11,000 Members, the Institute is the essential organisation for professional managers and leaders, for emerging leaders and for students thinking about their leadership future across Australia and New Zealand.The Institute is the principal corporate body for businesses who take management and leadership seriously, and for universities who are looking to gain a competitive edge by accrediting their leadership-focused courses.

The Institute of Managers and Leaders is a non-profit Membership organisation and the gold standard-setting professional body for management and leadership competence and excellence. We passionately believe that great leadership is the first step towards a better world and for 76 years, we have been supporting professionals on their leadership journey in keeping with our vision – “Creating better managers and leaders for a better society”.With more than 11,000 Members, the Institute is the essential organisation for professional managers and leaders, for emerging leaders and for students thinking about their leadership future across Australia and New Zealand.The Institute is the principal corporate body for businesses who take management and leadership seriously, and for universities who are looking to gain a competitive edge by accrediting their leadership-focused courses.

Netpremacy is a Google Premier Partner providing scalable cloud-based infrastructure and deployment strategies to over 3,000 businesses globally. Netpremacy focuses on the provision of Google and Cloud-based products including, but not limited to:- GSuite- Google Cloud Platform (GCP)- Chrome based products and services- Zendesk- RingCentral

YOPA is the affordable, simple and transparent way to sell your home. We combine the best of traditional estate agency with the 24-hour efficiency of an online service - all for a fraction of the usual estate agency cost.Each YOPA customer receives a dedicated local YOPA estate agent, a free valuation, expert marketing of their property on the major online property portals, and sales progression all the way through to completion.Unlike a high street agent, we also give customers access to their own personal online dashboard, from which they can oversee all aspects of their sale at their convenience. This means that sellers are not constrained by estate agency office hours. From receiving viewing requests on Sundays or feedback and offers at 11pm, with YOPA you won’t miss out on the chance to find the perfect buyer for your home.Most of all, our agents are motivated first and foremost by customer reviews. With around-the-clock support and 5*-rated customer service, we put our users at the heart of everything we do.

Established in September 2014, easyProperty has grown to be a top-five online agency within England and Wales.We are the only online agent that provides a full service across residential and commercial property sectors.We engage with each step of the residential cycle, beginning with land and development transactions, through to off-plan sales, resales, lettings and property management. A genuine turnkey solution for developers and housebuilders.

Informa is a leading business intelligence, academic publishing, knowledge and events business, operating within the Knowledge and Information Economy.We serve commercial, professional and academic communities in many different sectors by helping them connect and learn, and by creating and providing access to content and intelligence that helps people and businesses work smarter and make better decisions faster.We are organised into four Operating Divisions, with a fifth Division, Global Support, providing business services that support the Group and other Divisions.Informa has over 7,500 colleagues around the world, with a presence and customers in North and South America, Asia, Europe, the Middle East and Africa.

Building on existing skills and knowledge, I transferred to the Account Management and Sales department at Tristar worldwide.Responsibilities include: -- Account support for a portfolio of global clients in a variety of industries - Customer Service Issue and Incident resolution- Managing and administering the monthly Reward and Commission schemes- Client reporting and data analysis- Lead generation (bulk email, internet research, cold calling)- Attending events and networking- Ensuring client information is regularly kept up to date in Tristar's CRM tool.- Supporting the Account Managers on an Ad-Hoc basis- Assisting in the writing of Tenders and RFP's- Identifying areas to grow existing business

Working in a team of 4, the Marketing Team has an agency style set up. My role is to manage projects, by providing briefs to the copywriter and designer, seeing through projects from inception to completion with final sign off from the Head of Global Marketing.Responsibilities include:-- Social Media Campaign Management and Community Management - Lead Generation/Networking- Generating reports and providing key analysis- Event Management- Mobile App Marketing- Brand Awareness Initiatives- Email Marketing- SEO- Content/Website Management- Implementation and Management of Global Cloud Based CRM system- Planning and Executing Global Marketing Campaigns

MSC Cruises is an international cruise line company with 42 Sales and Marketing offices across the world. My role within the company is to co-ordinate all Direct Marketing activity for the UK and Ireland markets by doing the following: -- Email communication through E-blasts- Data analysis and segmentation using business intelligence models increasing CTR by 6%- Event Management – (Daily Mail Cruise Show 2014) boosting revenue by 20% YOY- Building partnerships with High Profile Brands such as British Airways, Unison and The Gourmet Society- Content writing/proof reading- Assisting the Marketing Manager with Trade Marketing activity including the implementation of a new online learning course for travel agents.- Production of monthly Webinars/maintaining existing client relationships- Budget management- Community management of all social media channels

Think Finance is an international technological finance company offering 3 short term lending products. My role within the company was to improve customer service engagement through Social Media, particularly Facebook and Twitter.Main Responsibilities included:-- Content writing - Responding to customer enquiries on Social Media- PR monitoring using Brandwatch- Data analysis and report building- Tracking all interactions on social media including sentiment. - Implementation of a Sentiment Scoring System using a range of formula built in excel.

Fred. Olsen cruise lines work in a niche market offering cruises on smaller, more intimate feeling ships which appeal to many passengers because of the atmosphere and high standard of service on board. My role in the Marketing Department is mainly to assist in customer acquisition as well as providing support elsewhere in the department.Responsibilities inlcuded: -- Copywriting for Adverts, Advertorials, and other marketing Collateral- Designing posters, leaflets and POS collateral with Photoshop and MS Publisher as well as sourcing imagery.- Proof reading design jobs- Reporting and Data Analysis from CRM- Updating websites using a CMS.- Producing briefing documents and liaising with cross-departmental teams such as Sales and Design department.- Analysing incoming sales calls to calculate ROI from adverts placed in the press.- Assisting in Social Media - Sourcing and following up new Marketing opportunities- Project management of Marketing and Media campaigns

OLCI Construction Training is a construction-training provider enabling prospective students to fast track into the construction industry. OLCI offer courses in Plumbing, Gas, Electrical renewable energy and a number of related short courses as well. My role in the marketing team was to co-ordinate the day-to-day marketing communications for the company.Responsibilities included: -- Sending out large and small email, SMS text message and other digital related campaigns.- Database testing, running reports and cleaning data- Proof reading design jobs- Mail merging and sending out daily enquiry letters- Advert placements- Liaising with newspapers, magazines etc for advert placement and price negotiation- Course directories such as Hotcourses and Google AdWords.- Updating website content as and when needed.- Liaising with contacts and negotiating price and lead times for sourcing products

West Suffolk College is an FE college that provides education to over 10,000 students in various forms, through Full-time and Part-time students, as well as apprenticeships and through Adult Education. Working in a team of 6, I was there to assist the marketing department in all aspects.Responsibilities included- Event Management – West Suffolk College have 2 major events a year; UCS Graduation Ceremony and a Prize-giving Ceremony and ensuring all events conform to Health and Safety standards and sourcing all materials such as prizes and course promotion material.- Leaflet/Brochure Production – Producing a detailed specification and liaising with Designers and printers to ensure the specification is met.- Internal Advertising/Branding – Using plasma screens and designing posters on Photoshop to advertise to current students- Proof Reading and Copywriting – When designing marketing literature I wrote copy for these documents as well as proof reading most of the design projects in the department.- Advert placements- Liaising with newspapers, magazines etc for advert placement and price negotiation- Ad-hoc project management – Designing and implementing new systems to save the department money.