Ben Lowe Email and Phone Number
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Ben Lowe personal email
Accomplished, service-oriented IT management professional with over 14 years experience in the Service Management industry. Confidently leading turnarounds, change and major transitions whilst promoting continual service improvement and customer satisfaction. Motivated, resourceful and logical, employing a wealth of experience in configuration, installation and support to competently communicate technical information to all levels of business. Passionate about the benefits of collaboration and teamwork, creating a more productive, efficient and innovative work environment through engaged, proactive employees. Adopts a consultative, collaborative and service-focused approach to develop cohesive teams, customer engagement and IT transformation, implementing change through people, process and systems.
Uk Connect Ltd
View- Website:
- ukconnect.com
- Employees:
- 34
-
Service Desk ManagerUk Connect Ltd Apr 2023 - PresentFarnborough, England, United Kingdom -
Service Desk ManagerProdec Networks Jul 2019 - Dec 2022TwyfordService owner, responsible for the growth and management of the Service Desk. Grew the newly formed service desk from 4 engineers to 18, in line with business and customer base growth, with a team who's skill sets and personalities complimented each other. Created a "team" in the truest sense of the word by establishing an ethos of working to help each other to achieve both customer and employee satisfaction. -
CstmOcado Mar 2019 - Jul 2019 -
Platform Support & Build ManagerLogicalis Uk Dec 2015 - Oct 2018Slough, United KingdomManaged 3 teams of service-focussed technical Private and Hybrid Cloud engineers; including coaching and mentoring of individuals, problem analysis, conflict resolution and escalations. Recruited, engaged and developed cohesive teams and ensured strong interdepartmental communication to deliver an effective, efficient and proactive service. Applied ITIL Service Management best practices, dealing with queue volumes and prioritising workloads, through liaison with service owners.A member of Change Advisory Board, responsible for reviewing and approving all Change requests and technical content, ensuring quality and justification guidelines were adhered to. -
Senior Cloud EngineerLogicalis Uk Apr 2015 - Dec 2015Slough, United KingdomServed as an escalation point for 2nd line Private Cloud engineers, delivering effective guidance in the remediation of Incidents and Problem tickets, assisting with Change planning and instilling a sense of ownership. Mentored in the installation, configuration and maintenance of Flexpod Hardware.Deputised for Platform Manager when required -
Cloud Infrastructure EngineerLogicalis Uk Aug 2013 - Nov 2014Slough, United KingdomInstalled and implemented new networks and Flexpod environments for enterprise customers as part of a Managed Private Cloud solution. Identified areas of potential infrastructure growth across customer platforms and delivered innovative solutions to meet or exceed the needs or expectations of the customers and provide further sales opportunities.Responsible for configuration, installation and remediation of small to large Private Cloud hardware projects within customer environments and in-house Data Centers. -
Data Centre Operations EngineerIntact Technology Mar 2008 - Aug 2013Bracknell, United KingdomMaintained a hosted data centre environment, ensuring best practices. Managed customer DC systems across 2 sites including Access Control System administration, Data Centre plant operations, Disaster Recovery and the resolution of fault calls for both Customers and Company users. -
Carer (Houseparent)Treloar'S Jul 2005 - Mar 2008Alton HampshireWorked as part of a small in number but large of heart team of specialist carers, delivering physical and emotional support to a number of mentally and physically disabled children, ranging in age from 5 to 10, in a school boarding house setting.This role was as fulfilling and emotionally rewarding as it was challenging and something I look back on with nothing but happy, fond memories.
Ben Lowe Skills
Ben Lowe Education Details
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Alton CollegeMathematics -
Eggars5 (B Grade) 4 (C Grade) -
Lord Wandsworth College
Frequently Asked Questions about Ben Lowe
What company does Ben Lowe work for?
Ben Lowe works for Uk Connect Ltd
What is Ben Lowe's role at the current company?
Ben Lowe's current role is Service Desk Manager at UK Connect.
What is Ben Lowe's email address?
Ben Lowe's email address is be****@****lis.com
What schools did Ben Lowe attend?
Ben Lowe attended Alton College, Eggars, Lord Wandsworth College.
What skills is Ben Lowe known for?
Ben Lowe has skills like Data Center, Servers, Vmware, Cisco Technologies, Virtualization, It Service Management, Cisco Ios, Wan, Account Management, Managed Services, Ccna, Cisco Systems Products.
Who are Ben Lowe's colleagues?
Ben Lowe's colleagues are Rosie Peterson, Hannah Cartwright, Luke Wales, Emily Talbot, Caroline Grafton, Emma Franklin, Lauren Brook.
Not the Ben Lowe you were looking for?
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Ben Lowe
Associate Dean For Global Engagement And Recruitment (And Professor Of Marketing) At Kent Business SchoolCanterbury1kent.ac.uk -
2gmail.com, att.com
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4gmail.com, gospel.tech, gospel.tech, ibm.com
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