Ben Lowe

Ben Lowe Email and Phone Number

Service Desk Manager at UK Connect @ UK Connect Ltd
guildford, surrey, united kingdom
Ben Lowe's Location
Bourne End, England, United Kingdom, United Kingdom
Ben Lowe's Contact Details

Ben Lowe personal email

n/a
About Ben Lowe

Accomplished, service-oriented IT management professional with over 14 years experience in the Service Management industry. Confidently leading turnarounds, change and major transitions whilst promoting continual service improvement and customer satisfaction. Motivated, resourceful and logical, employing a wealth of experience in configuration, installation and support to competently communicate technical information to all levels of business. Passionate about the benefits of collaboration and teamwork, creating a more productive, efficient and innovative work environment through engaged, proactive employees. Adopts a consultative, collaborative and service-focused approach to develop cohesive teams, customer engagement and IT transformation, implementing change through people, process and systems.

Ben Lowe's Current Company Details
UK Connect Ltd

Uk Connect Ltd

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Service Desk Manager at UK Connect
guildford, surrey, united kingdom
Website:
ukconnect.com
Employees:
34
Ben Lowe Work Experience Details
  • Uk Connect Ltd
    Service Desk Manager
    Uk Connect Ltd Apr 2023 - Present
    Farnborough, England, United Kingdom
  • Prodec Networks
    Service Desk Manager
    Prodec Networks Jul 2019 - Dec 2022
    Twyford
    Service owner, responsible for the growth and management of the Service Desk. Grew the newly formed service desk from 4 engineers to 18, in line with business and customer base growth, with a team who's skill sets and personalities complimented each other. Created a "team" in the truest sense of the word by establishing an ethos of working to help each other to achieve both customer and employee satisfaction.
  • Ocado
    Cstm
    Ocado Mar 2019 - Jul 2019
  • Logicalis Uk
    Platform Support & Build Manager
    Logicalis Uk Dec 2015 - Oct 2018
    Slough, United Kingdom
    Managed 3 teams of service-focussed technical Private and Hybrid Cloud engineers; including coaching and mentoring of individuals, problem analysis, conflict resolution and escalations. Recruited, engaged and developed cohesive teams and ensured strong interdepartmental communication to deliver an effective, efficient and proactive service. Applied ITIL Service Management best practices, dealing with queue volumes and prioritising workloads, through liaison with service owners.A member of Change Advisory Board, responsible for reviewing and approving all Change requests and technical content, ensuring quality and justification guidelines were adhered to.
  • Logicalis Uk
    Senior Cloud Engineer
    Logicalis Uk Apr 2015 - Dec 2015
    Slough, United Kingdom
    Served as an escalation point for 2nd line Private Cloud engineers, delivering effective guidance in the remediation of Incidents and Problem tickets, assisting with Change planning and instilling a sense of ownership. Mentored in the installation, configuration and maintenance of Flexpod Hardware.Deputised for Platform Manager when required
  • Logicalis Uk
    Cloud Infrastructure Engineer
    Logicalis Uk Aug 2013 - Nov 2014
    Slough, United Kingdom
    Installed and implemented new networks and Flexpod environments for enterprise customers as part of a Managed Private Cloud solution. Identified areas of potential infrastructure growth across customer platforms and delivered innovative solutions to meet or exceed the needs or expectations of the customers and provide further sales opportunities.Responsible for configuration, installation and remediation of small to large Private Cloud hardware projects within customer environments and in-house Data Centers.
  • Intact Technology
    Data Centre Operations Engineer
    Intact Technology Mar 2008 - Aug 2013
    Bracknell, United Kingdom
    Maintained a hosted data centre environment, ensuring best practices. Managed customer DC systems across 2 sites including Access Control System administration, Data Centre plant operations, Disaster Recovery and the resolution of fault calls for both Customers and Company users.
  • Treloar'S
    Carer (Houseparent)
    Treloar'S Jul 2005 - Mar 2008
    Alton Hampshire
    Worked as part of a small in number but large of heart team of specialist carers, delivering physical and emotional support to a number of mentally and physically disabled children, ranging in age from 5 to 10, in a school boarding house setting.This role was as fulfilling and emotionally rewarding as it was challenging and something I look back on with nothing but happy, fond memories.

Ben Lowe Skills

Data Center Servers Vmware Cisco Technologies Virtualization It Service Management Cisco Ios Wan Account Management Managed Services Ccna Cisco Systems Products

Ben Lowe Education Details

  • Alton College
    Alton College
    Mathematics
  • Eggars
    Eggars
    5 (B Grade) 4 (C Grade)
  • Lord Wandsworth College
    Lord Wandsworth College

Frequently Asked Questions about Ben Lowe

What company does Ben Lowe work for?

Ben Lowe works for Uk Connect Ltd

What is Ben Lowe's role at the current company?

Ben Lowe's current role is Service Desk Manager at UK Connect.

What is Ben Lowe's email address?

Ben Lowe's email address is be****@****lis.com

What schools did Ben Lowe attend?

Ben Lowe attended Alton College, Eggars, Lord Wandsworth College.

What skills is Ben Lowe known for?

Ben Lowe has skills like Data Center, Servers, Vmware, Cisco Technologies, Virtualization, It Service Management, Cisco Ios, Wan, Account Management, Managed Services, Ccna, Cisco Systems Products.

Who are Ben Lowe's colleagues?

Ben Lowe's colleagues are Rosie Peterson, Hannah Cartwright, Luke Wales, Emily Talbot, Caroline Grafton, Emma Franklin, Lauren Brook.

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