Ben Randall Email & Phone Number

Portsmouth, Gb

Responsible for developing and building great relationships, based on expertise, trust, and a desire to achieve positive experiences and outcomes for client organisations in the financial services sector. Highly skilled at understanding the needs of both product providers and consumers and being able to translate those into solutions that deliver real value.Managing a portfolio of large and small organisations, with a track record of delivering against 7 figure revenue targets, I use my industry sector and product/service domain experience, along with my interpersonal skills to ensure all of my clients receive world-class support from across my organisation, and can tangibly demonstrate the return on their investment with my company.

Wimbledon

Led development of marketing strategy in line with business objectives while managing and developing team of marketing communications and product management specialists to build reputation of Marketing and increase brand profile. Took business lead for key digital transformation project enhancing the customer experience and delivering innovative solutions to reduce operating cost for both customers and the business. Worked effectively with both internal and external IT development resources as Product Owner in an Agile environment to scope and prioritise key product features and ensure rapid delivery to meet customer expectations. Responsible for brand and customer experience management in a divisional business while ensuring alignment of interest to group brand strategy. Effective management of budget and marketing output, managing multiple stakeholders uo to C-suite level.Part of the operational business management team with responsibility for internal and external communication on a range of business initiatives and issues to customers and employees.

London, United Kingdom

Managed and Developed relationships with large multinational corporate customers through delivery of an effective and compliant claims serviceWorked across multiple lines of business and global territoriesDealt with board level executives and global broker teamsLed requirements elicitation and documentationPerformed service delivery monitoring and issue resolutionConducted data analysis and reportingPerformed a key role in securing, growing and retaining multi-million dollar accounts

Drove a culture of innovation within General Insurance through delivery of research and thought leadership on emerging trends in the industry and wider technology landscapeRecognised as a leader in creativity and innovation by Senior Marketing managementCombined commercial acumen and customer focus to unlocking new opportunities to deliver customer insurance and risk management solutions.

Whiteley

Led marketing management for High Net Worth motor, property and travel propositions and the marine pleasure craft marketManaged brand development through sponsorship and commercial partnerships with leading luxury brandsManaged deployment of advertising in specialist and non-specialist pressDrove an increase in broker and customer engagement through research and marketing communications on and offline Shaped strategy for increase in use of digital channels including social media and sponsored website refresh projects which generated increased traffic and salesTook new products to market from research to campaign launch with input on product specification, branding, target audience and media selectionManaged commercial negotiations internally and with suppliers for ancillary product contracts making 6 figure savings to the business on an annual basisDesigned personal lines products from specification of cover, ensuring suitability for target audience, to design of user purchase experience online and acted as business lead for Proposition Development inventory and pipeline ensuring products were kept up to date and continuously assessed against customer needs, competitor activity and commercial performance

Whiteley, Hampshire

Combined expertise and passion for customer centric thinking, technical insurance knowledge, business management and marketing skills to develop new motor and home products from research and analysis of market and customer needs to product design and design of user experience.Developed product and revenue strategies to optimise customer value in personal lines segment and secured support from board level team to develop new productsActed as a subject matter expert on product & proposition development processes, maintaining best practice and governance ensuring new propositions were taken to market in a compliant and TCF positive manner while still ensuring commercial objectives were met.Acted as the ‘customer’ champion and marketing lead during a large claims systems and processes redesign and was responsible for driving a customer-centric culture throughout the application and process design stage to move toward a more digitally capable operation.

Developing, optimising and executing strategies for personal lines product and proposition development in a General Insurance environment. Working cross functionally and with external partners and suppliers to ensure the business delivers innovative products to customers in line with commercial objectives.

Held responsibility for a £1m+ budget Managed a series of campaigns and initiatives designed to drive customer lifetime value through retention, upsell and cross sell for a leading personal lines insurance brand.Developed and implemented business plans, sales targets, training and ongoing coaching, mentoring and support which resulted in a significant (10-fold) increase in cross sell and upsell activity and an uplift in sales and customer product density with reduction in the cost per sale.Developed and managed retention campaigns utilising outbound, service led calling and customer and employee incentivisation and delivered reporting and analysis to evidence the improvements.Won a Silver medal at the 2009 Direct Marketing Association awards for implementation of an innovative customer reactivation programme which resulted in direct mail response rates more than double the industry average.

Developed and implemented customer experience strategy within Zurich's UK Personal Lines business.Managed the development of communications across a wide range of customer touch-points including sales scripts, IVR telephone messaging and printed communications I developed and implemented company and industry best practice and consistency throughout the customer journey.Supported the Customer Development manager in managing a wide range of customer marketing campaigns with customer profiling, budgeting and performance management expertise developed in previous data driven roles and my creative thinking skills to develop the right messaging to ensure campaign success.

Responsible for development and maintenance of management information/business intelligence systems and reporting & analysis of motor and home insurance portfolios. with specific focus on sales and marketing functions to support customer segmentation and targeting and campaign effectiveness.Frequently worked with senior management to identify information and analysis requirements I developed a detailed knowledge of the data and information landscape of a personal lines insurer and blended data and analytical expertise with IT skills to develop databases and reporting applications utilising both Office based and specialist software.Acquired a Diploma in Computing (focusing on software development, databases and programming) through the Open University

Consistently produced top 3 performance (in a department of 100+ across an 18 month period) in telesales of Personal Lines Home and Motor Insurance sales using a combination of expert product knowledge and delivery of a superior customer experience. Role evolved into a multi-functional 'task force' based skill set with workflow spike based deployment into various business areas including claims, accounts and underwriting. Eventually leading to a role as a claims analyst supporting the operational claims function and actuarial staff in the monitoring and reporting of claims performance, claims file audits and relationship management with claims suppliers.

Education record

Education record