Ben Randall Email & Phone Number

Portsmouth, GB

Responsible for developing and building great relationships, based on expertise, trust, and a desire to achieve positive experiences and outcomes for client organisations in the financial services sector. Highly skilled at understanding the needs of both product providers and consumers and being able to translate those into solutions that deliver real.

Wimbledon

Led development of marketing strategy in line with business objectives while managing and developing team of marketing communications and product management specialists to build reputation of Marketing and increase brand profile. Took business lead for key digital transformation project enhancing the customer experience and delivering innovative solutions.

London, United Kingdom

Managed and Developed relationships with large multinational corporate customers through delivery of an effective and compliant claims serviceWorked across multiple lines of business and global territoriesDealt with board level executives and global broker teamsLed requirements elicitation and documentationPerformed service delivery monitoring and issue.

Drove a culture of innovation within General Insurance through delivery of research and thought leadership on emerging trends in the industry and wider technology landscapeRecognised as a leader in creativity and innovation by Senior Marketing managementCombined commercial acumen and customer focus to unlocking new opportunities to deliver customer.

Whiteley

Led marketing management for High Net Worth motor, property and travel propositions and the marine pleasure craft marketManaged brand development through sponsorship and commercial partnerships with leading luxury brandsManaged deployment of advertising in specialist and non-specialist pressDrove an increase in broker and customer engagement through.

Whiteley, Hampshire

Combined expertise and passion for customer centric thinking, technical insurance knowledge, business management and marketing skills to develop new motor and home products from research and analysis of market and customer needs to product design and design of user experience.Developed product and revenue strategies to optimise customer value in personal.

Developing, optimising and executing strategies for personal lines product and proposition development in a General Insurance environment. Working cross functionally and with external partners and suppliers to ensure the business delivers innovative products to customers in line with commercial objectives.

Held responsibility for a £1m+ budget Managed a series of campaigns and initiatives designed to drive customer lifetime value through retention, upsell and cross sell for a leading personal lines insurance brand.Developed and implemented business plans, sales targets, training and ongoing coaching, mentoring and support which resulted in a significant.

Developed and implemented customer experience strategy within Zurich's UK Personal Lines business.Managed the development of communications across a wide range of customer touch-points including sales scripts, IVR telephone messaging and printed communications I developed and implemented company and industry best practice and consistency throughout the.

Responsible for development and maintenance of management information/business intelligence systems and reporting & analysis of motor and home insurance portfolios. with specific focus on sales and marketing functions to support customer segmentation and targeting and campaign effectiveness.Frequently worked with senior management to identify information.

Consistently produced top 3 performance (in a department of 100+ across an 18 month period) in telesales of Personal Lines Home and Motor Insurance sales using a combination of expert product knowledge and delivery of a superior customer experience. Role evolved into a multi-functional 'task force' based skill set with workflow spike based deployment into.

Education record

Education record