Ben Bahrami Email & Phone Number

Brisbane, Queensland, Australia

Overseeing daily business activities, improving overall business functions, training heads of departments, managing budgets, developing strategic plans, creating policies, and communicating business goals.

24 Rosa Place Richlands

1. Digitalised business processes optimising efficiency and reducing operating expenses by 25% within the last two financial years.2. Adapted and facilitated an integrated ERP system to create efficient communication channels between factory, workshop and main office to increase effective production levels, minimise double handling and ease access to information resulting in efficiency growth of 35%. (minimise wastage of time and labour hours which were the highest expense factors). 3. Modified conventional sales methodologies by introducing cloud-based CRM sales software, which resulted in 25% increase in lead conversion in the first quarter and a steady 5-10% monthly growth onwards. 4. Developed and coordinated business functions and workflows while encouraging online business development resulting in an overall sales increase of 25% in 2018. Assisted in bringing more steady ongoing sales to fix project-based sales’ fluctuations.5. Ensured all products and procedures meet both company and national standards.6. Obtained and audited Australian and International standards for water quality centre, including water potable (AS/NZS 4020:2018) and waterproofing standard (AS/NZS 4858:2018) for major products. 7. Obtained ISO9001 Quality management standard for Liquimix in 2019. 8. Designed and developed online customer portal platform which improved sales prospects by upgrading the pricing and ordering system, and increased staff productivity by allowing remote access to the cloud-based sales data platform. 9. Integrated a cloud-based operating system which helped streamline the manufacturing processes resulted in reduced production expenses, minimising wastage and increase in manufacturing rate.10. Implemented supply chain management software using the Kanban method and trained staff to optimise delivery and customer service resulting in offering an overnight delivery service for light products at no extra cost.

Brisbane, Australia

Full-time study and research as a Master student, Freelancing projects :1. Assisted small businesses with their startup branding, marketing strategies and marketing materials. 2. Developed several websites and applications to accommodate my customer’s needs. 3. Setup business tools for small businesses including migration to Gsuite and office 365, local CRM and CMS.4. Conducted Content management system administration training5. Worked for a few local companies as a subcontractor analysing data. 6. Did casual hours at Woolworth Newstead as a Barista.

Kuala Lumpur, Malaysia

• Achieved 85% user satisfaction rate nationwide using in-house development system.• Collected data and reached 35% user growth in one year throughout system modification process.• Directed the development and modification of Saba Forex web platform, trade hall, as well as payment gateway solutions.• Collaborated with users and developed and designed system requirements and documents.• Designed system specifications for web developers and acted as point of contact to mediate communication between developers and users. • Cooperated with and trained system developers to evaluate system delivery to ensure user satisfaction.

Kuala Lumpur, Malaysia

• Ran successful 1st Generation Linux-based hosting servers with minimal down-time.• Advised and assisted small businesses to help them achieve their technological goals, in addition to reducing overhead costs by providing efficient solutions.• Oversaw maintenance of in-house hosting interface software enhancement.• Managed team of in-house, and outsourced, technicians to operate servers, as well as provided resolutions to online businesses for customer support, including professional and administrative training.

Tehran

Junior Project Manager / EstimatorKey Responsibilities : • Responsible for maintenance and updating of the project management software.• Train new technicians and interns. Teach them how to use the system and administrate their part.• Technical translator - Interpretation.• Project estimating ( Cost | Budget | Risk)

Kyiv Branch Office, Ukraine.

IT Project Coordinator (Part time job during University))• Team Translator (Translating Orally)• Co-operating on collection and transmission of technical information and engineering soft ware, from concept to completion, this was a part time job during study at university in Ukraine.

Tehran

Internship / Part time. Key Responsibilities: • Assistant Project Manager. • Run projects using MS Project manager.• Help gathering data to be used for projects forecast.

Master Of Business Administration (M.B.A.), Project Management

Bachelor'S Degree Hon, Computer Science