Ben L. Email & Phone Number

Kunshan, Jiangsu, China

Managed multi-disciplined projects of a cross-functional team across the product development lifecycle to deliver e-business-Developed detailed requirements/implementation plans covering the project lifecycle including resource planning, execution, maintenance, and support-Planned and delivered integrated online solution including SEO, social media updates, content publications, web-app management, and web marketing campaigns-Designed and developed client strategies around content management solutions-Managed development and implementation of customized solutions and digital experiences for SMB using WordPress, Drupal, Joomla-Assessed and identified process improvements to streamline implementations and reduce maintenance costs-Leveraged data mining to maximize the productivity of web apps content

Shanghai Suburb, China

Drive Product Support Group: Launched a new project management group responsible for the drive business in Asia with a 20M€ budget-Planned and optimized lean processes and capacities to develop a new platform and production-ready product through coordination of cross-functional teams and alignment of global teams and stakeholders-Managed entire project lifecycle and work packages according to the product development process through collaboration with suppliers and customers, and leveraging internal and external resource-Built business plan; defined investment plan and obtained releases from the controller; communicated deviations to all stakeholdersPlastic Pre-Production: Launched a new business unit to localize and build critical plastic components to reduce product cost and to align with global business strategy-Developed the strategy, business plan and product roadmap based on customer requirements-Planned equipment procurement, infrastructure and technical team built-up-Built partnerships with suppliersGlobal Task Force: Built a cross-functional and cross-regional team to resolve high priority technical issues in plant-Consolidated global teams of subject matter expertise from Asia and Europe, built-up technical knowledge base, resolved critical production issues. Resulted in improved product quality and 6% cost reduction-Improved MES system for better traceability and transparency using improved dashboards and implementing advanced data analytics

Sunnyvale, Ca, Usa

-Planned and delivered integrated online solution including SEO, social media updates, content publications, and web-app management-Served as the main point of contact to clients, responsible for managing strategic requirements, change/expectations management, and building relationships-Day to day management and oversight of assigned projects, including resource management, budget tracking, milestone delivery, and issue management

San Mateo, Ca, Usa

Responsible for customer support, NPI roll-outs, scoping and delivering end-to-end large scale projects and technical coordination on managing complex and data-intensive transactions for cloud computing applications and SaaS integrations for the financial services industry-Coordinated cross-functional teams, resolved roadblocks, mitigated emerging risks as the team worked towards the overall engineering roadmap and product delivery-Coordinated with the QA team for testing and release schedules

Palo Alto, Ca, Usa

Directed a team-oriented group of engineers responsible for providing site support for a leader in providing real-time business solutions for the global mobile telecommunication industry-Provided technical account management for global customers (Malaysia, China, Kazakhstan, Mexico, Columbia, Venezuela) in collaboration with sales, professional services, quality, finance and marketing-25% cut in response time through improved knowledge management in group and use of metrics and KPIs-20% reduction in fees through negotiations with software vendors on licensing structure

Palo Alto, Ca, Usa

Managed system implementation/configuration strategy, integration, test, and escalation in support of both national and international telecom carriers-Developed and executed project plans to ensure delivery of technical and business requirements within the approved budget and target timeline in accordance with the business gate review process-Coordinated global deployment and commissioning with customer and field service engineers-Provided technical post-sales support fulfilling customer satisfaction requirements

Toronto, Ontario, Canada

-Responsible for the hardware and software design, safety compliance, sales support for a range of security, data collection, and time management solutions for Siemens, Michelin, BF Goodrich, SCM, and Kmart-Developed software for processing data and interfacing to the customer server-Liaison for our Japanese business partner; responsible for aligning both company business solutions

Toronto, Ontario, Canada

-Successfully consolidated database systems in San Jose, CA, and the Toronto facilities-Collaborated with Component Engineering team to perform root cause analysis for component failures-Developed dashboards for executives to monitor both production activities and worldwide traceability