Ben Bernardo Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Led the development of a multi-year transformation program to drive a client’s M&A growth strategy o With a multi-disciplinary team, built the program office that would be responsible for the managing the onboarding.
• Led the development of a multi-year strategic vision and initiative roadmap that would transform a transportation regulatory agency’s value proposition o Facilitated workshops and partnership conversations that enabled.
• Using existing frameworks and constructs, developed a configurable framework that improved conversations with customers on how they can initiate their Digital Transformation journey with agility, while minimizing the.
• Led a team in the the development of an industrial software development organization’s strategic vision and objectives that would enable them to transform their value proposition o Using ethnographic research and.
• Coached account teams and sellers on the concepts of Design Thinking principles and Consultative selling, to enable deeper relationships with clients
• Co-facilitated Design Thinking sessions to develop the foundations of a federal agency’s Digital Strategy, which included scoping for priority / pilot proof-of-concepts

Toronto, Ontario, Canada

• Successfully led a multi-functional team in the the strategy development, planning, and implementation of a Province of Ontario-wide digital transformation initiative pilot, which served as the pilot for key changes to.
• Developed the strategy for a federal institution that enabled them to restructure and renegotiate a critical partnership agreement, including options / financial analysis, business case development, and roadmapping
• Developed a consumer business client’s global deployment and partnership strategy for their newly developed digital distribution tracking solution o Served as IoT subject matter expert in the development of the solution
• Led the facilitation of the vendor evaluation and selection for a consumer client’s global analytics platform, including orchestration of technical and functional subject matter expertise for the evaluation processes
• Developed the value-realization framework and conducted the financial analysis for a global client’s manufacturing technology transformation initiative
• Mediated a client and vendor conversation to determine attribution of cause for a critical disruption and recommend SLA impact

Toronto, Ontario, Canada

• Increased system efficiency and reliability to 100%, decreased work hours by 40% and system downtime by 30% through proposed innovations implemented to client’s quarterly data refresh, within 1st year of overseeing.
• Instrumental in winning client retention through contract extensions by increasing effectiveness of key system functionalities, decreasing workaround times by 50 to 75% and managing analysis, development, and change.
• Contributed to winning client RFP for a major system upgrade by collaborating with the team in the client’s system analysis to evaluate requirements.
• Decrease client’s overall operating costs and increase cost effectiveness by overseeing collaboration and knowledge transfer efforts between HP, 3rd party vendors, and other support teams, leading to a single point of.
• Improve the client’s product knowledge, therefore increasing usability and reducing errors and customer complaints

• Reduced client redundancies by performing key Business Rule analysis and investigation of their existing systems, resulting in a successful consolidation project which reduced their operating costs by 25-50%.
• Led change and configuration management for an 8-man support team, reducing client turn-around times by 1-2 days
• Provided after hours problem analysis and resolution for the client’s 24/7 on-call team, ensuring continuous operation of the client’s systems.
• Improved system efficiency by up to 75% through development and testing leadership for key client applications

• Provided 24/7 on-call support for the client, ensuring that the system was up and running after office hourso Part of a 4-man support team that provided problem analysis and resolution after hours.o This task also.
• Managed 3 key applications used by the client, and oversaw and developed changes for said applications, increasing effectiveness and efficiency of the applications.

Master Of Business Administration (M.B.A.), Business Design

Activities and Societies: • Member of Rotman Management Consulting Association • Marketing and Communications Director of Rotman Business.

Bachelor Of Science (B.Sc.), Computer Science - Information Technology

Activities and Societies: Project Head - College of Computer Studies Academic Batch Assembly, Project Head - Learning Management System*.