Benjamin B. Email & Phone Number

Saint Paul, Mn, Us

Minnesota, United States

● Facilitate high-stakes mediation sessions between executive leadership teams (including CEOs), resulting in the resolution of potential legal disputes and significant financial savings.● Expertly analyze numerous work order contracts daily; evaluating pay-rates, hours, scope of work, deliverables, communications, and GPS/history logs with precision and efficiency.● Utilize advanced analysis to detect, remove, and prevent fraudulent platform users; enhancing security and creating significant cost savings.● Consistently resolve 100+ cases each month.● Work within and communicate cross-functionally to evaluate user trends and ensure best practices.● Mediate critical dispute cases between Field Nation's users.● Assist internal Customer Success Team with "High-Potential" clients to ensure the fastest path to value.● Mentor/train less-experienced team members.

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

● Served as a point of escalation for critical support issues between users.● Provided mediation/arbitration assistance to users when they were unable to come to terms on their own.● Identified/logged potential future "Voice of Customer" product enhancements.● Ensured internal processes and documentation were up to date/accurate.● Handled user quality escalations using standard internal policies including deactivation/reinstatement.

Greater Minneapolis-St. Paul Area

● Consistently ranked top specialist in the district, out of 55 professionals. ● Finished 2019 results at top 10% in the company ● Exceeded sales quota by 20% to 100% every month. ● Customer reviews were 20% higher than the company goal. ● Nominated for the Emerging Leader program, where I presented vital company solutions in front of 30 Verizon executives and leaders. ● Helped over 100 local businesses develop a more effective business communication strategy by implementing VoIP and managing their account.

Greater Minneapolis-St. Paul Area

I was accountable for building genuine customer relationships by earning their loyalty and trust and providing them with a solution that fits their exact needs. I utilized Salesforce and several digital tools to submit leads and generate growth for the company. I believe teamwork and a positive organizational culture is imperative to delivering successful results within the company. I accomplished this by frequent team-selling and engagement between coworkers. Encouragement, support, and rewards helped maintain the positive culture within the organization. Sales and customer satisfaction are a priority, and I showed this by exceeding 100% of my quota every month while maintaining high customer satisfaction scores.

Mankato, Mn

I managed a staff of fifteen team members and shift leaders to ensure company policies and standards were consistently met. I successfully coached employees by giving thorough performance reviews that highlighted the positives and negatives of their work.I performed an unannounced store inspection to ensure health codes and company standards were being met. Immediately following, I created a comprehensive review which was well received by the owner and implemented in three other Five Guys locations.I reviewed and analyzed sales data for several months and determined which items created the highest revenue. I executed a sales plan that could potentially earn the franchise up to $300,000 in additional revenue for the year.