Ben Burnell Email & Phone Number

Maesteg, Gb

Maesteg

- I am certified to audit ISO 9001 and related standards internally.- I handle and investigate customer complaints and questions.- I coordinate shipping and returns for orders, both domestically and internationally.- I manage product returns and issue refunds when necessary.- I deal with invoice questions and investigate unpaid orders.- I am skilled in using customer relationship management (CRM) systems.- Yearly revenue: £42,000,000.

Houghton Regis, Bedfordshire, United Kingdom

- I was in charge of the store while the main manager was away for a few months.- We consistently met our goals for Store Cards, Average Transaction Value (ATV), and other important figures.- I skilfully used RDT Guns, Fusion, and ILS systems to keep operations running smoothly.- I ensured everyone followed health and safety regulations and provided training to the staff to ensure compliance with company policies and their best performance.- I handled customer complaints and ensured their satisfaction with our service.- Managed KPI's and PIP's- £1,800,000 per year in sales.

London, United Kingdom

- I helped create Sportego eLeague, a popular FIFA esports league in Europe.- As the league manager, I regularly talked to well-known teams like Manchester City and AS Roma.- We made our league popular by streaming the final live on Goal's Facebook page, which has more than 15 million users.- The most exciting part of our league was the Grand Final held at FC Twente's stadium in the Netherlands.- Using my expertise, I partnered with Goal and managed the production of our weekly program. It was shown on popular social media platforms like Facebook, Twitch, and YouTube, and had over 50,000 viewers every week.- I took care of relationships with 64 esports players, making sure they were happy and professional. I also solved problems like conflicts in schedules, rule violations, or player disagreements.- I successfully worked with sponsors and esports agents, creating beneficial collaborations.

Luton, United Kingdom

- Overseeing and motivating the Field Sales Representatives, scheduling meetings, and providing necessary information.- Managing customer relationships, including handling orders and coordinating deliveries.- Processing customer finance applications, such as Personal Loans, Hire Purchase, and Contract Hire.- Enforcing the company's sales procedures and ethical standards with the Field Sales Representatives.- Facilitating communication between the Field Sales Team, Customer Services, and Delivery Department.- Monitoring adherence to company policies, procedures, and processes.- Creating and submitting daily and weekly sales reports.- Ensuring efficient and effective order processing until delivery.- Handling any additional general administrative tasks as required by the company.

Houghton Regis, Bedfordshire

- Used QuickBooks to manage and track invoices effectively.- Perform weekly health and safety checks to comply with regulations and maintain a safe workplace.- Provide excellent customer service to make clients happy and build good relationships.- Use warm calling techniques to communicate and engage potential customers effectively.- Handle cash transactions responsibly and accurately.- Manage key performance indicators (KPIs) to meet or exceed organizational goals.

Dunstable, Bedfordshire

We consistently achieved the weekly profit target, resulting in keeping our store among the top three most profitable in our company. We received a certificate for our excellent profit margin. I was given the responsibility of managing both the Luton and Dunstable branches simultaneously.- I would daily bank our takings- Managing profit margins by dictating the prices we bought Gold.- Sealing with customer complaints and questions- Creating marketing plans- Staff schedules.- Supervising financial services like Western Union transfers, pawnbroking, and cashing third-party checks. - I was often asked to assist struggling stores and help them improve their performance.

Luton, Bedfordshire

- Handling performance goals such as KPIs and PIPs.- Using electronic cash register systems.- Ensuring timely store transfers and deliveries.- Managing financial transactions and coordinating with banks, handing over funds to a security company.- Ensuring the store looked tidy and was correctly merchandised at all times.- Setting and assessing staff goals and conducting performance evaluations.

Luton, Bedfordshire

- Managing important goals and performance measures- Helped merchandise and run new stores like our Oxford Street branch in London.- Handling incoming deliveries quickly and effectively- Implementing strategies to present products in an appealing way- Working closely with Debenhams and assisting as needed- Supervising daily operations of the concession

Luton, United Kingdom

- I started as an Assistant Manager but quickly became the Branch -Manager after the previous manager didn't perform well and was moved to the Sales department.- Supervising important metrics to gauge performance using profit margins to dictate pricing.- I motivated and managed my team well, making sure everyone had a good work environment.- Directly placing orders with suppliers to keep enough stock.- Dealing with customer complaints and resolved questions respectfully.-I carefully handled cash transactions for accuracy and security.

Luton, United Kingdom

- I motivated and led my team to create a productive work environment.- I handled and solved customer complaints and questions.- Closely watching the value of the EURO currency, which was very important for the store's daily activities.- Handling the planning of incoming and outgoing deliveries, which is vital for ensuring airport security.

Luton, United Kingdom

While working at Debenhams, I had the opportunity to develop and show strong skills in managing and leading a team. I was often given the responsibility of overseeing the department on my own, especially during busy times like Christmas.My main duties included:- Managing and motivating my team to achieve great results- Scheduling work shifts for more than 20 employees.- Working closely with Security to prevent shoplifting- Making sure staff were used effectively to meet targets and deadlines- Providing comprehensive training to employees, covering customer service, security, and how things should be done- Interviewing individuals and groups to hire new team members.

Luton, United Kingdom

- Train staff on security rules and good customer service practices.- Ensure that the shop maintains high-quality standards.- Handle customer complaints and respond to inquiries quickly and efficiently.- Safely deposit daily banking transactions at the bank.

Aldershot

- In charge of the store's footwear department.- Collaborating with the head office every day to ensure the store has enough stock on time and accurately.- Handling cash transactions with careful attention to detail.- Displaying strong leadership skills by managing a team of seven sales assistants, even at the age of 17.- Taking responsibility for effectively opening and closing the store on a regular basis.