Ben Callan Email & Phone Number

Chicago, Il, Us

Seattle, Wa, Us

Primary Legal Tools EngineerSox Control Owner for Change Management & Access Controls

Seattle, Wa, Us

Seattle, Wa, Us

Primary Engineer for Ironclad CLM Implementation. Responsible for connecting OKTA for SSO, provisioning users, hooking up external connecters, assisting vendors with contract migrations, work with Tableau engineers to setup reporting, supporting use of application, onboarding new stakeholders, and creating custom integrations by leveraging Ironclad’s api w/ python scripts.Primary Slack support during the PST Zone workday. Responsible for monitoring and assisting 20k member channel for Slack support. Assisted with both simple & technical questions. Audited Slack connections by using Slack API, tested app integrations, & assisted with automating help responses.

Lynnwood, Washington, Us

Lynnwood, Washington, Us

Provided developers a system to test wireless radius protocols with our product. (Pi & FreeRadius)Worked extensively with Microsoft Azure and local on-premise servers to manage Active Directory, SSO integrations, and more.Had daily use of the Tempered Conductor to manage user devices on the network. Using the Tempered Conductor gave our employees secure access to all on-prem devices while working from home.Assisted my team with moving our hosted exchange email data to Microsoft 365.Helped mitigate financial costs by migrating IT managed cloud services by consolidation and setting IT standards.Efficiently provided all employees with any technology they needed whether it be a laptop, peripherals, network hardware, software, or cloud services.In charge of upkeep and management of inventory, repairing and replacing parts where I was able, otherwise getting them repaired at an Apple/Lenovo Certified location.Managed users using Apple, Windows, and Linux machines in the workplace.Responsible for office e-waste disposal and donation. Coordinated with 3rd parties for pick-ups and drop-offs.Worked the whole IT chain from answering the call, ticket creation, troubleshooting, fixing or creating a solution, resolving the ticket, and following up.Teamed with Human Resources and was primary for all technical onboarding and offboarding tasks.As an Operations team-member I helped with clearing and moving our office space.Edited scripts to quicken the onboarding process of new laptops and hardware.Held the primary role for our cloud data transfer from one provider to the another.Served as primary SharePoint admin. Set up site structure and migrated data to where it needed to be. Briefed new users on best practices and other important details of our new storage solution.

Lynnwood, Washington, Us

Lynnwood, Washington, Us

Worked with AWS, Google Cloud, Azure, Oracle Cloud, Qemu-KVM, VMware, Microsoft Hyper-V, and Virtual Box to install and use proprietary software created by Tempered Networks.Assisted in testing and verifying new features before general releases.Analyzed packet captures (Wireshark), and diagnostics from customer owned devices to support them when experiencing problems inside their network.Communicated with members of other teams to create quick and reliable solutions.Created media and content for new employees to assist with onboarding.

Helped setup, and relocate computer equipment for several hundred employees @ Adobe, Amazon, Kaiser Permanente, T-Mobile, ZipWhip, and many others.

Ellensburg, Wa, Us

Served as level 0 and level 1 support for students, staff and visitors on campusHelped people with general campus questions and get connected with whom they needed.Assisted those with problems connecting to the network on Mac, Windows (7, 8, 10), and a few Linux Distros.Updated user facing documentation.Worked with over a few hundred people to regain access to their accounts.

Seattle, Wa, Us

Ensured full functionality and 99.9% uptime of all network devices.Responsible for correctness in documentation for UPS, Fiber and Network Closets.Troubleshot and solved network performance issues for Access Points, Switches, Alert Signs, and Phones.Tasked with installing new devices including Switches, APs, UPSs, and Alert Signs.

Arlington, Texas, Us

Responsibilities included repairing, upgrading, and maintaining the parks network, payment systems, TV's, audio systems, and phones. On a normal day i would work with mainly registers, computers, phones, and internet switches.

Bourbonnais, Illinois, Us

Maintained the network and helped users get, and stay connected.Was also responsible for installing, uninstalling, and programming switches, wireless access points, and security cameras.

Made sure the members of the beach were kept happy, protected, and satisfied with the beach's conditions.

Master Of Science - Ms, Information Technology Project Management

Bachelor Of Science - Bs, Information Technology And Administrative Management - Network Administration

Highschool Diploma, General Education

Bachelor Of Science (B.S.), Information Technology And Management

Bachelor Of Science - Bs, Information Systems

Bachelor Of Business, Management Information Systems, General