Ben Cape, Pmp Email & Phone Number

Greenwood Village, Colorado, United States

Created and executed launch plans for the timely delivery of IT and mobile device projects for the fastest-growing mobile provider in the United States. • Expanded the mobile device catalog by leading teams through a program that allowed the first Android devices at Spectrum to be activated with eSIM.• Reported on the progress of all current and upcoming project lifecycles with weekly status meetings to all cross-functional teams and product leadership.• Managed milestones for technical (Agile and Waterfall development teams) and non-technical (Marketing and Supply Chain) teams. • Monitored the risks and issues from evolving product requirements and unplanned external pressures that affected development and testing. • Launched 60 Android and iOS mobile devices (phones, tablets, watches) that ranged from $100 budget flip phones up to iconic $1,900 smartphones. • Introduced two new device manufacturers into the Spectrum Mobile portfolio by leading the new partners’ teams through the vendor partner onboarding process with multiple Spectrum stakeholders. • Collaborated with multiple device manufacturers to ensure new products were launched on spec and on time to align with marketing calendars.• Onboarded additional Project Manager to the PMO team to help manage growing portfolio complexity and workload.

Lakewood, Co

Tracked sales, created item and category performance reports and supervised product development tests and deployments for 400+ restaurants across 2 brands.- Drove digital product growth in 2020 by launching new DoorDash menu for 2 brands.- Reduced store menu items, individual SKUs, and recipe count 10% by designing post-COVID menu constructed with sales reporting.- Analyzed metrics from rollouts of two digital menus (Order Ahead, DoorDash) for two brands, (Einstein Bros. Bagels and Noah’s New York Bagels), giving Dev team strategic direction for modifiers and new menu items.- Decreased POS execution timeline 50% by aligning 2 different workstreams for disparate work groups and systems into 1 process.- Contributed to realignment of development strategy toward more profitable initiatives by leading product and menu tests.- Kept company stakeholders current by creating and sending new weekly digest of market analysis that included pre, promotional and post sales results for promotions and limited menu items.- Designed and led single review process for checking Business Systems and Marketing collateral price points against 18 different pricing tiers.

Englewood, Co

Designed training materials and oversaw learning management system, intranet portal and help desk ticket system for 400+-unit franchise system across 3 separate wellness concepts.- Increased membership conversions with sales training program centered on client interaction with front desk staff.- Eliminated need for in-person training by building SCORM-compliant training of 2 new massage modalities (Himalayan Salt Stone and AromaRitual).- Consolidated 300-page Operations Manual into 80-page manual by collaborating with Legal and Operations teams.- Constructed online training modules with video, competency tests and interactive content with 90% completion rates.

Lakewood, Co

Managed creation of all training materials, hosted training sessions and was administrator for learning management system for 400+-unit nationwide restaurant system across 3 separate concepts.- Created comprehensive communication and training programs for multiple concepts, building a single training resource that served multiple brands and channels.- Eliminated operations disruptions in product rollouts by leading recipe verification process that checked training materials against cost projections, marketing collateral and POS programming for new menu items.- Saved $100K in shipping costs by collaborating with marketing materials vendor to leverage fulfillment house as stocking / shipping resource for printed materials and operations small wares.

Created training materials and updated training resources for 400+-unit nationwide restaurant system across 3 separate concepts.- Removed cost of 3rd-party system and consolidated all document libraries to in-house platforms by guiding transition of all franchise / license training materials to internal SharePoint Web site from external Web site.- Generated standard template and design for all online training materials libraries in SharePoint, eliminating need to create new templates every time a file was uploaded.

Greeley, Co

Edited and designed 10-20 pages / night with local and wire copy, ensuring all copy adhered to established in-house and AP style guidelines.

Master Of Science - Ms, Technical And Scientific Communication

Bachelor Of Science - Bs, Journalism