Ben Carroll Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

Hired and developed from one person up to a team of four with a significant revenue stream and the highest eNPS in the company for multiple quarters.Managed the selection and implementation of technology across a range of New Zealand’s best known brands.Designed the solution of a series of functions for a complex Salesforce Marketing Cloud instance, so that the strategy to in-house Marketing Automation was delivered for one of our largest clients. This reduced the operational cost of running basic communications, saving the client money and allowing my team to work on more mature functionality.Oversaw, designed and developed a loyalty application for one of New Zealand’s largest FMCG companies.

Auckland, New Zealand

Worked as a Marketing Technology expert to deliver key projects and assist with ongoing retainers.Set up the process so that from 3 separate systems, it was possible to send communications to a quarter of a million customers regularly for one of the largest brands in New Zealand.Ran this for the first three campaigns and then handed over to an internal team as planned.Worked with the Enterprise Architecture team to act as the Marketing Technology Architect for the RFP of a Customer Data Platform for one of New Zealand’s largest insurance companies.

Auckland, New Zealand

As a key member of a Marketing Centre of Excellence, I efficiently developed and maintained integrations with CRM, loyalty, and billing systems to enhance customer experiences. Designed and implemented the process which allowed us to move away from manual file imports across to automated synchronisation and usage of data.In my time here, I led the technical aspect of many campaigns to success, including the year's largest campaign - the 5G announcement.

People leader of the Support team, who consistently had an eNPS that was well above industry average. Also managed the Success team, which has employees in Auckland and Sydney.

Set up and rolled out an entirely new Salesforce instance and processes so that all of the customer data was accessible to Sales, Success and Marketing - allowing for insights and decisions to be made at all levels of the business.Led and implemented a custom application (internally created software and database), integrated with Salesforce and Marketo. Used SQL, GA, SOQL, Marketo reporting, Salesforce reporting, Klipfolio and Google Data Studio to provide one-off as well as automated insights into the business.Implemented a new marketing website using Netlify and Forestry. Set up full functionality within short timeframes.Set up and managed framework, including an updated RCM, for a full stream funnel in Marketo.

Auckland, New Zealand

Extensive use of Marketo and Salesforce as a Senior Campaign Manager. This involved strategy, scoping and implementation of various campaigns. Used previous experience with SaaS, Server Management, and writing in JavaScript to provide custom solutions to meet customer needs.Set up complex integrations between multiple SaaS systems - Salesforce, Microsoft Dynamics, Domo, Marketo, and others.

Auckland, New Zealand

Implemented and managed automated testing software. Maintained the website and blog as well as writing content. Created internal (intranet wiki) and external training content (customer help videos). Helped customers with technical issues and assisted larger account customers with custom applications.Managed and modified applications using ProWorkflow's API. Worked with Zapier as a Developer Partner to update and maintain the ProWorkflow application within their environment.

Auckland, New Zealand

Won two company wide awards for going "Above and beyond" within a year.Supporting the Managed Network, Pond and Tahi.Working with Cisco IOS, Cisco Cloud web security and Salesforce Service Cloud.Understanding of networking and how to support people using them competently.This involved assisting with Active Directory and Certificate based management support.Managing escalations and communications to internal and external stakeholders.Improving systems and processes.Used Marketo to run email campaigns.Created and managed custom workflows and processes in Salesforce.Providing internal ICT support.

Auckland, New Zealand

Managing Fleet (ex lease, ex company and ex rental) vehicles for the North Shore branch.Assisting with auctions as well as selling vehicles through retail and trade me.Valuing vehicles members of the public wish to sell.Assisting with reception and administrative duties.Used Salesforce to manage communications with business partners.

Auckland, New Zealand

Worked as an Induction Lead to provide training during several large projects.

Auckland, New Zealand

Assisting Small and Medium Enterprise customers with their accounts, ranging from provisioning to billing.

Auckland, New Zealand

Leading a team of 10 to 14 staff working in the Technical Support team.Providing support and a point of escalation for the department.

Fault related management for Vodafone consumer customers.

Helping TelstraClear customers with faults on the variety of networks that they provided.Queue Management cover.

Auckland, New Zealand

Helping deliver new products to Business customers using the Telecom Wholesale/ Chorus network. Point of escalation for account managers.