Ben Castro Email & Phone Number

San Bernardino, California, United States

Responsible for processing all aspects of account provisioning, deprovisioning and troubleshooting of user access requests. Regularly interact with internal customers that include end-users, management, and HR. Provision and Deprovision user access rights on various systems. Execute audits and adhere to all IT and InfoSec policies and procedures. Assist in the design, maintenance, and integrity of the role-based access structure. Assist in documenting, analyzing, and streamlining application account provisioning processes, establishing workflows for the employee transfer process. Re-designed Employee Access request form Primary contact for centralizing user account administration for several key Gaming and Hospitality applications Perform database analysis and cleanup of inactive mobile phone accounts resulting in $1300+ monthly cost savings

Corona, Ca

Service Specialist for the Identity & Access Management team responsible for Provisioning and Deprovisioning system access to various Care Delivery applications. Served as the main point of contact for the business-facing service delivery team providing process documentation and reporting on meeting SLAs, service request metrics, audit and compliance reviews. I have coordinated with the IAM team to ensure service is delivered as per standard operating procedures and other defined processes. Developed and prioritized work for the team based on escalations and business priority. Mentored the team members on problem resolution methods, formulated best practices, coordinated testing, documented processes and implemented these processes. Provided continuous contact with IAM business facing service managers to ensure high quality service delivery to understand and ensure quick changes to IAM services based on the business needs. Ensured all service requests followed standard procedures to support all reporting requirements. Implemented queue management changes based on compliance reviews. Primary project team member in implementing Process Automation (RPA) for Access Provisioning/Deprovisioning.

Costa Mesa, Ca

Team Lead supervising Systems Security Administration personnel for the North America region. Coordinate day-to-day operations including assigning work, project resources, monitoring progress and accuracy of work, training, and directing efforts to prioritize workflow. Provide technical guidance on complex issues and resolve escalations. Oversee the team’s staffing, scheduling, objective setting and performance reviews. Maintain service level agreements and serve as liaison to Global projects, external vendors and system audits.

Costa Mesa, Ca

Subject Matter Expert responsible for the User Account Administration of Identity Manager, Active Directory, Exchange, Mobile Device Management (BES, Android, iOS), RSA VPN Tokens and Entrust PKI encryption certificates. Led projects to implement security solutions on enterprise systems and applications globally.

Costa Mesa, Ca

Performed System Security Administration functions in accordance with Information Security Policies and Procedures. Provided day-to-day operational support of User account On-boarding, deletion, audit and entitlement reviews and ongoing account maintenance of User IDs and system access permissions. Key resource in several enterprise security projects which led to centralizing security administration in the North America region.

Santa Ana, Ca

Provided User account administration support for over 11000 users on multiple applications including, LAN (NT/Novell); RACF; MS Exchange Outlook, Lotus Notes; TSO Mainframe and Oracle. Represented Corporate Data Security team in various analytical projects, system implementations and upgrades, Internal and external audits, participated in system infrastructure and process enhancing initiatives. Assisted in drafting the corporate Information Security Policies and worked with Data Security Administrators in 17 countries to standardize procedures globally.