Senior IT Engineer for a fast-paced Managed Services Provider based in West LA. Providing top level engineering support for many mid-sized businesses in Greater Los Angeles area. Varied industries includingfinance, entertainment, and architectural firms.

Oversaw software design and enterprise technical support/relationship management, IT infrastructure decision-making, and project management. Provided annual planning based on roadmaps and the development of business cases in support of the governance process. Supported the 200% growth of a six-person technical support team responsible for handling 500 weekly support calls from private practices, universities, and government sectors. Directed the continual upgrading of products, procedures, and operating environments to maintain currency with technological progress, economic change, and business needs.Key Highlights: + 50% reduction in software bugs attained by emphasizing an SDLC approach to validating technical concepts, visions, and roadmaps; approved the final scope, QA, accepted final delivery, and shepherded through the rest of the organization.+ 10 separate applications brought to market by managing applications and products throughout the lifecycle, ensuring business development, adoption, and continuous improvement; provided leadership and guidance to help team members understand focus area strategies and knowledge needs.+ 50% decrease in time between software releases reached by leading the design on Software QA procedures and DevOps infrastructure following Scrum and Agile practices to scale up development operation; reduced the need for emergency software patches by half.Competencies: Product Ownership | Analytical | Problem-Solving | Decision Making |Software Delivery Process | ITIL Framework | Agile & Waterfall | Leadership | Management | Data-Driven | Project Management | Customer Relations | Training | LAN/WAN Management | Local and Azure Active Directory | Virtualization | Live Video Streaming | VPN | VMware - vSphere Infrastructure | Citrix Virtual Infrastructure | EHR, PACS, CR, DR System Deployments & Integrations | Cloud Services | Mobile Device Deployment

Managed the website’s operations, including designing new product pages and implementing email campaigns and marketing features related to the website. Ran social media sites for the company, including Facebook and Twitter, and designed Facebook apps to work in conjunction with the website. Deployed new systems in a largely MAC shop and appointed technicians for all IT support-related requests. Key Highlights:+ $1M in sales earned by creating and maintaining the eCommerce site; ensured the web servers, hardware, and software operated accurately and provided IT spending requirements to support high-volume sales periods.+ Mitigated losses and strengthened IT infrastructure by overseeing the deployment of new services, phone systems, and CCTV security systems.Competencies: Product Ownership | Analytical | Problem-Solving | Decision Making |Software Delivery Process | ITIL Framework | Agile & Waterfall | Leadership | Management | Data-Driven | Project Management | Customer Relations | Training | LAN/WAN Management | Local and Azure Active Directory | Virtualization | Live Video Streaming | VPN | VMware - vSphere Infrastructure | Citrix Virtual Infrastructure | EHR, PACS, CR, DR System Deployments & Integrations | Cloud Services | Mobile Device Deployment

Provided ongoing support to a client base of 120 small and medium-sized businesses. Worked across diverse industries and solutions to provide constant monitoring and support for each organization’s information system’s needs. Maintained regular communication on all ongoing projects and support requests throughout the organization and with the clients. Key Highlight:+ 20% growth in service base achieved by assuming the primary responsibility for implementing, maintaining, and modifying hardware, software, service, and network infrastructure.Competencies: Product Ownership | Analytical | Problem-Solving | Decision Making |Software Delivery Process | ITIL Framework | Agile & Waterfall | Leadership | Management | Data-Driven | Project Management | Customer Relations | Training | LAN/WAN Management | Local and Azure Active Directory | Virtualization | Live Video Streaming | VPN | VMware - vSphere Infrastructure | Citrix Virtual Infrastructure | EHR, PACS, CR, DR System Deployments & Integrations | Cloud Services | Mobile Device Deployment