Ben Chapman Email & Phone Number

London, Gb

London, United Kingdom

As a Customer Relationship Manager (CRM) an Exegy I serve as the primary interface to the Exegy Managed Services team for customers in Europe and North America. I am responsible for proactively managing each customer’s deployed estate of Exegy Ticker Plants (XTP) and related products for the normalization and distribution of real-time market data. This includes project management to install new Exegy hardware-accelerated appliances, as well as change management to deploy the latest product… Show more As a Customer Relationship Manager (CRM) an Exegy I serve as the primary interface to the Exegy Managed Services team for customers in Europe and North America. I am responsible for proactively managing each customer’s deployed estate of Exegy Ticker Plants (XTP) and related products for the normalization and distribution of real-time market data. This includes project management to install new Exegy hardware-accelerated appliances, as well as change management to deploy the latest product versions using global managed services infrastructure. I also serves as the primary incident manager for all operational issues that require escalation and coordination with customer technical teams. Show less

London, United Kingdom

The Enterprise production support team provides first and second line support of Bloomberg Enterprise products for Buy side and Sell side firms globally. The team responsibilities cover technical support of the product and data including entitlements.Supported Products- B-Pipe- Managed Feed Adapter (MFA)- Server API (SAPI)- Data Licence (connectivity)- Contributions- Event Driven FeedsAs well as providing day to day support for Bloomberg Enterprise… Show more The Enterprise production support team provides first and second line support of Bloomberg Enterprise products for Buy side and Sell side firms globally. The team responsibilities cover technical support of the product and data including entitlements.Supported Products- B-Pipe- Managed Feed Adapter (MFA)- Server API (SAPI)- Data Licence (connectivity)- Contributions- Event Driven FeedsAs well as providing day to day support for Bloomberg Enterprise Systems Ben also works as part of a small multi-discipline task force focused on providing focused support for Bloomberg's largest Enterprise client. To date this initiative has reduced the time to fix and greatly increased customer satisfaction. Show less

London, United Kingdom

Member of a small team with global responsibility for design, implementation and support of Market Data systems within BlackRock. The team also provides escalated support for Market Data applications and works with major Market Data vendor account teams such as Thomson Reuters, Bloomberg & IDC on a regular basis.Responsible for support and maintenance of 16 separate of Market Data infrastructures including Thompson Reuters RMDS/TREP, Bloomberg, Datastream, Factset and… Show more Member of a small team with global responsibility for design, implementation and support of Market Data systems within BlackRock. The team also provides escalated support for Market Data applications and works with major Market Data vendor account teams such as Thomson Reuters, Bloomberg & IDC on a regular basis.Responsible for support and maintenance of 16 separate of Market Data infrastructures including Thompson Reuters RMDS/TREP, Bloomberg, Datastream, Factset and Barra.Responsible for testing, packaging and escalated support of over 40 Market Data desktop applications including Thomson Reuters Eikon, Bloomberg, Factset, Datastream and Barra AegisRole Operating Principals• Stakeholder Engagement Engage with the Market Data relationship management team Engage with the business Engage with the wider technology group• Understanding the business Evaluate new business requirements Tune/maintain performance of Market Data systems Support cost saving and enhancement opportunities• Vendor Management Work with vendors to implement new requirements Work with vendors to maximise existing systems Escalation of technical and data issues• Delivery Manage expectations (Business and Vendor) Coordinate deliver of solutions with the Business, Technology and VendorsKey Technologies• Thomson Reuter RMDS/TREP• Thomson Reuters DACS• IDN• LINUX• Windows 7/8• Windows Server 2003 – 2008• PowerShell 3• SMS/SCCM Show less

London, United Kingdom

Support of all in house Market Data infrastructure and desktop application in the EMEA region. Key initiatives include migration of all users from in house Reuters Triarch to the wider Merrill Lynch RMDS platform and the migration of all Reuters RTterminal users to 3000 Xtra.

London, United Kingdom

Support, monitoring and reporting for all batch processing running on Autosys in the EMEA region

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