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• Product management and customer experience leader with proficiency driving innovation and leading technology teams in e-commerce, financial services, marketplace products, SaaS software, data analytics, product and competitive research, and product management practices.• Technical and management experience spanning startups to Fortune 500 companies.• MBA with an emphasis in leadership and general management and minors in international business, information systems, and data analytics.As a leader in product management, product marketing, and product research, I have the ability to unpack user experiences and journeys, represent the voice of the customer, and enable customer-centric decision making. I help teams articulate product value in a way that resonates with customers, differentiates from the competition, and drives adoption, retention, and advocacy. As a practitioner of human-centered design, I guide teams to create products that solve user pain points and reduce cognitive load.My passion as a product leader is to drive business value through understanding why customers and users do what they do. I believe that the context in which customers use products and the meaning those products hold in their lives are the key to unlocking customer and business value. By tapping into context and meaning, I empower my team to discover latent business value enabling products at the nexus of customer needs, technical capabilities, and executive vision.I've realized that the best breakthroughs frequently happen through robust cross-functional collaboration. As such, I champion the product vision across all business stakeholders and departments. I leverage the Voice of the Customer to build team alignment, reduce risk through iterative experiments and testing, and inform strategic decisions using data-driven insights.I believe that the best leaders are authentic multipliers that inspire greatness in others. As a manager, I continuously look for opportunities to stretch and develop my team, empowering them to deliver their best work.
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Product ManagementNursaSalt Lake City, Ut, Us -
Director Of Product ManagementNursa Jan 2023 - PresentSalt Lake City, Utah, Us
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Director Of Product MarketingLendio Jul 2022 - Oct 2022Lehi, Utah, Us -
Director Product Management: E-Commerce, Research, & Product Management PracticesProgressive Leasing Apr 2018 - Mar 2022Draper, Utah, UsGuided company strategy and defined product roadmaps based on foundational customer and market research. Provided fintech thought leadership across consumer lending, point-of-sale financing (e.g. Buy Now, Pay Later), and e-commerce payment industries. Managed remotely distributed teams.• Achieved substantial revenue growth by focusing company on target customer persona.• Codified discovery process in company-wide Software Development Life Cycle documentation.• Developed competitive landscape framework for organizing market research and insights.• Created sales enablement “battle cards” driving revenue through differentiated positioning.• Established product metrics to guide iteration and reduce development risk.• Regularly presented research findings and recommendations to C-suite.• Launched best-in-class Google Analytics platform.• Product manager of B2C e-commerce site built on Magento 2. -
Sr. Product & Marketing ManagerExevision Sep 2017 - Apr 2018South Jordan, Utah, UsOversaw product management, product marketing, and business strategy functions.• Collaborated with C-suite to define sales, marketing, and product strategy.• Managed and delivered projects in Agile environment using Jira.• Interfaced with users and developers to define business requirements and functional specifications.• Ensured reliable builds and stable deployments through product testing and QA. -
Sr. Product ManagerSymantec May 2016 - Sep 2017San Jose, California, UsDirected development of AI-based sales and marketing account intelligence and insights SaaS web application which supported users in the Americas, EMEA, and APJ.• Increased sales conversion 47% by combining data visualizations with data science algorithms.• Defined product roadmap by interfacing with end-users, executive sponsors, and developers.• Improved product engagement by launching new UI that reduced cognitive load.• Managed “fuzzy matching” project leveraging MinHash and Levenshtein character distance algorithms. -
Consultant Project Manager: Engineering Leadership ProgramIntel Corporation Jun 2015 - Aug 2015Santa Clara, California, UsManaged projects for IoT engineering team and enterprise e-learning course development.• Developed project strategy by conducting design meetings with top Intel fellows.• Empowered 40K engineers by producing technical leadership development training modules.• Realized 105+ hours of productivity savings annually by implementing program office systems. -
General Manager, EngineerClearwater Production Studios Aug 2010 - Jun 2015Directed daily operations, managed P&L, developed and executed strategy.• Negotiated and signed 100+ contracts with clients including Discovery Channel and Oxygen Network.• Reduced fixed costs 27% by developing lean and efficient operational processes.• Increased sales 4-fold through improved marketing, networking, and brand strategy.• Developed quality management best practices for AV engineering operations.
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Consultant: Global Compensation & BenefitsHoneywell Jan 2015 - Apr 2015Charlotte, North Carolina, UsDefined organizational strategy for data specialist function in Global Compensation & Benefits COE.• Performed primary and secondary research including facilitating qualitative interviews.• Developed actionable insights by analyzing and interpreting research data.• 36% projected increase in service quality and efficiency by implementing strategic recommendations. -
Chief Executive OfficerBest Holdings Jan 2006 - Jan 2012Managed portfolio of investment assets. Developed and executed business and investment strategy.• Provided $1.1M of angel funding to 12 startup ventures.• Achieved 30% increase in profitability of luxury car leasing business interest.• Established asset allocation policies for $1.5 million portfolio of stocks, bonds, and private investments.
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Project Manager, EngineerThe Church Of Jesus Christ Of Latter-Day Saints May 2005 - Aug 2010Salt Lake City, Ut, UsRecorded and distributed 150+ events/yr. with 650+ million downloads in 85+ nations.• Reduced web product delivery time 93% (28 to 2 days) by streamlining processes.• Increased AV web product deliverables 38x while maintaining on-time delivery.• Saved hundreds of man-hours by creating customized automation tools in AppleScript and Python.• 100% on-time delivery of 100,000+ audio and video web products in 85+ languages. -
Chief Technology OfficerGeorge Wythe University Aug 1999 - Mar 2001UsDesigned, built, and maintained IT infrastructure.• 99% uptime by upgrading and repairing campus servers and workstations.• Increased student and faculty productivity by providing technical support and training. -
Satellite Technical Support SpecialistGlobecast North America Oct 1998 - Aug 1999Issy-Les-Moulineaux, FrProvided technical support for C/KU-band satellite equipment used for business television.• Increased efficiencies by maintaining office servers and workstations.• Ensured customer satisfaction through timely and cost effective service calls.
Ben Chapman Skills
Ben Chapman Education Details
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Brigham Young University Marriott School Of BusinessGeneral Management And Leadership -
Brigham Young UniversityMedia Music Studies And Sound Recording Technology
Frequently Asked Questions about Ben Chapman
What company does Ben Chapman work for?
Ben Chapman works for Nursa
What is Ben Chapman's role at the current company?
Ben Chapman's current role is Product Management.
What is Ben Chapman's email address?
Ben Chapman's email address is be****@****dio.com
What is Ben Chapman's direct phone number?
Ben Chapman's direct phone number is (877) 898*****
What schools did Ben Chapman attend?
Ben Chapman attended Brigham Young University Marriott School Of Business, Brigham Young University.
What skills is Ben Chapman known for?
Ben Chapman has skills like Leadership, Public Speaking, Management, Training, Leadership Development, Project Management, Problem Solving, Data Analysis, Teaching, Team Building, Cross Functional Team Leadership, Talent Management.
Who are Ben Chapman's colleagues?
Ben Chapman's colleagues are Lacee Smith, Kristian Wrape, Jenni Torres, Jonathan Hampton, Angel Crow, Samuel Romine, Mya Thurman.
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