Benjamin Cicotte Email & Phone Number

St Louis, Missouri, United States

End user support role for a Boeing subsidiary supporting account creation and deletion, desktop support, network infrastructure, Citrix VDI environments, Aruba Mobility Master.

Greater St. Louis

VMware-centered project to add more baremetal resources and expand high-availability.

Maryland Heights, Missouri, United States

Client-facing role based around resolving onsite IT problems in the Greater STL area. Here I learned tools like Connectwise Automate/Manage, Meraki Dashboard administration, Auvik, triage escalation, and IT customer service/relationship management.

Wright City, Missouri, United States

One of the most beautiful places I've ever worked! At IBK I dabbled in network and Windows Server AD and GPO administration, as well as remote management tools like TeamViewer, Apache Guacamole, and Splashtop to leverage end-user support for over 100 active users. I reported to Tom Karez as Director of IT and worked strongly under his expert direction to complete a vast array of challenging and unique projects including final deployment of the corporate fiber infrastructure to bring ISP connectivity to 100+ proposed A-frame homesites. My ISP duties included fiber modem config, fiber deployment, fusion splicing, ONU/ONT head end admin and termination, physical topology design in challenging terrain, sometimes using microwave solutions from Ubiquity and Mimosa to bridge all corporate buildings to a central "star" topology.

Greater St. Louis Area

Travelling integration role where I worked with a small team of network and Microsoft system specialists to integrate over 25 sites across the US, including MO, IL, KY, NC, FL, and MN. In this role I used network surveying tools to take a logical picture of the existing pre-integration network environments. My team and I worked to design and ultimately implement the newly integrated corporate network designs. My favorite part of this role was retrofitting older networks to comply with the high security requirements of the client LLC partner.

Dobbins River Campus Center

I oversaw the direction of nearly 200 student dormitory assignments. I was responsible for supervising five student staff members. I met with each member for an hour each week in order to maintain fluid communication and to build trust between myself and my team. I also managed a budget for hall operations and student staff programming and provide support to the central office through occupancy reports and by relaying facilities management information.

Fostering floor community development, planning social and educational programs of my discretion (to be evaluated by my director), one night per week set aside for a 5pm to 7am duty shift where I am basically on-call for the building, the upholding of University policy, and roommate conflict resolution.

Dardenne Praire

Maintain a clean and functional kitchen environment and cater to guests, providing a warm and memorable experience. Also, train new members and keep active logs of expiration dates and times.

Greater St. Louis Area

Cape Girardeau, Missouri

Basic cashier in responsibilities; counting out drawers, guest service, returns, etc. Also occasionally worked the floor and did inventory for high-ticket items like game systems and tablet computers.

Troy, Missouri

Assisted with helpdesk tickets submitted to the IT department of my local high school under instructor supervision. When no tickets were active, the class learned Javascript via the Codecademy code-learning website. The final class project involved creating a game using Javascript to tell a turn-by-turn story of Greek mythology.

Master Of Science - Ms, Technology Management And Cybersecurity, 3.8 Final Gpa

Activities and Societies: All university judicial board justice, Rho Aplha Signma honor society Co advisor, Lambda Chi Alpha Inner Circle.

Bachelor Of Science (Bs), Computer Systems Networking And Telecommunications, 3.700

Activities and Societies: Jane Stephen's Honors, Lambda Chi Alpha, Residence Life, Diversity Peer Educators, Rho Alpha Sigma, SSA.

3.98

Activities and Societies: National Honor Society, Chess Club, Guitar Club, D.A.R.E. Youth Leader, Marching Band-Low Brass Section Leader.