Directly supervise, onboard, and personally develop 5 CLIP Peer Supporters that work within two Campus Living communities whose roles focus on advising students with their academics and career development.Indirectly supervise and support 26 Community Assistant student staff members with the resources that they provide students who live across 2 traditional and suite-style halls with over 800+ community members combined.Synergize initiatives with First Year Experience, the Office of Inclusion, First Generation Programs, the College of Social and Behavioral Sciences, and other campus partners to strengthen departmental connections, increase student outreach engagement, and curate co-curricular engagements like leadership development workshops and academic excursions. Manage a $5,000 budget that CLIP Peer Supporters use in buying supplies to host events individually and in partnerships with Community Assistants and other Campus Living staff to promote student learning and community building.Provide ongoing assessment, approval, and oversight of engagement proposal documentation for CLIP programming that align with an engagement plan built by their community leadership team to address student trends in a relevant capacity. Harmonize operations and deliver culturally relevant engagement avenues for our five Gender Inclusive Housing communities that exist to support 300+ Trans* and Gender Diverse students, starting from reviewing student applications to hosting focus groups to assess the effectiveness of the housing model on the student experience.Preside on the Graduate Assistant Recruitment and Selection Committee, working to review the tasks delegated to the sixteen graduate assistants in the department and innovating the candidate intake process for prospective hires by improving the matrix in the inclusion of cultural engagement and learning experiences in applicant scores.

Executed lodging logistics for 7+ conference organizers including setup for attendee rooms, establishing building access, and coordinating meal accommodations with high standards of organization, service quality and enthusiasm for client objectives. Administered invoice management and conducted an audit of expenses before processing to ensure organizers are billed for an appropriate amount for the services provided utilizing university housing administration system, UT Direct.Employed internal databases on StarRez and Excel to prepare attendee room lists and document registration processes. Monitored event costs using a revolving spreadsheet to accurately manage conference budget and client expenses. Assessed client’s satisfaction through curating and conducting an exit interview to gather valuable qualitative data regarding their conference and facility experience and submitted findings to department leadership for future procedural planning.Inspected event spaces and conference attendee living spaces to conform to customer requirements. Satisfied conference leaders with open, continuous communication and strict attention to important details. Facilitated an exceptional conference coordination experience for organizers to bolster strong relationships and foster positive experiences, receiving positive reviews from conference organizers after their stay at the university. Chaired as the primary liaison between conference organizers, university stakeholders, and private vendors to develop and finalize contracts for goods and services outside of the University Housing and Dining department.Delegated tasks and shared organizer expectations with Conference Assistants to prepare lodging needs per university protocols prior to attendee arrival in order to ensure client satisfaction and a positive overall experience.Liaised with operations staff to continuously improve services and the environments of community facilities.

Supervised, selected, trained, and evaluated upwards of 15 Community Assistants in a large traditional-style community with a mix of 550+ first-year and second-year students, including international students.Enhanced the living environment of the building through staff and student development, resident outreach, numerous community development initiatives, facilities management, and administrative organization during building operations. Adjudicated approximately 75 cases of student conduct using care-centered approaches and Maxient to minimize risk of engaging in concerning behaviors. Collaborated with the Residential College (RC) program, providing indirect supervision of three Residential College Ambassadors (RCAs) and endorsing community engagements hosted by the College of Social and Behavioral Sciences, College of Environment, Forestry, and Natural Sciences, and the College of Education. Served on the Student Staff Recruitment Committee, assessing position descriptions and remuneration for three different staff roles, arranging information sessions with campus partners to market to a wider student base, and assemble a seamless interview process for student candidates for the next school year.Facilitated four Student Staff Training sessions on managing student concerns, fostering inclusive communities, creating brave spaces for students, and developing their own leadership style using Baxter Magolda’s Theory of Self-Authorship. Participated in a week long on-call duty rotation, providing crisis response ranging from substance-related incidents to Title IX incidents for 16 campus living communities and was available to approximately 10,000 students residing on-campus.

* Supported 5-7 individuals in developing positive coping skills and ensuring safe in-person housing.

Led benchmarking efforts for the implementation of a peer mentorship program for undergraduate students who identify within the LGBTQ+ community which consisted of conducting interviews with current students regarding their experiences on campus and reviewing websites for universities that house similar initiatives in order to circulate resources.Developed an interactive workshop for 500+ student leaders on fostering healthy development spaces for Queer and Trans* students which integrated case studies from students currently involved in student organizations and sharing relevant resources.Cultivated a comprehensive resource catalog that included resource descriptions as well as contact information for healthcare and mutual aid resources available for Trans and Gender Diverse individuals.Increased program awareness and resources accessibility by 25%, provided resource paperwork for approximately 400+ students, and identified an additional 40+ campus and regional support resources.

• Supports up to fifty-seven students academically and emotionally in traditional style housing.• Develop community programs that encourage critical thinking and promote self-advocacy. • Enforce the student code of conduct on a daily basis, worked security shifts in the building to ensure the safety of students in the residence hall.

• Supported students living on campus over the summer session assisting with any problems they had and was available as a consistent resource if any inquires arose.• Served as an Orientation Leader for families and new students to welcome them to the UMASS Lowell community.• Provided exemplary customer service regarding housing concerns for students and their families.

Represented Eaton Vance as a resource for over 300 candidates through their application process for a multitude of positions at the firm, including supporting candidates through the pre-application process, sending scheduling interviews in a timely manner, and sharing onboarding processes with hired candidates. Enabled initiatives with the diversity recruiting team to implement inclusive hiring practices at the firm, adding fifteen diversity recruitment websites to the roster to market to a wider candidate base. Facilitated logistics for ten new hire orientations and onboarding task lists to ensure a seamless transition for new hires. Consolidated training activity for five areas across the firm, allocating attendance in accessible tables for management. Located candidates at higher education institutions across United States with unique qualifications using niche, industry-specific systems like Handshake, LinkedIn and WayUp. Engaged positively with colleagues and other staff members through developing and maintaining a friendly, supportive and cooperative work atmosphere at the firm, engaging with 2 employee resource groups for BIPOC employees and employee who identify within the LGBTQ+ community. Guaranteed company competitiveness with other firms in the financial services industry by tracking compensation, titles and job descriptions and comparing those with identified and benchmarked firms.Developed pipeline of new recruits by partnering with higher education institutions in the country by engaging with students on-campus through job fairs and hosting career development activities with student organizations. Corresponded with internal teams to evaluate training programs, identify gaps and drive improvements.

• Entered payroll, company information, and vendors into QuickBooks• Managed invoices and bills for the company.• Assisted supervisor with vendor concerns