Ben Coleman Email & Phone Number

Mountain View, California, Us

- Develop and execute the data analytics strategy for Fintech Risk- Lead and motivate a complex organization of skilled analysts and managers- Manage multi-million dollar annual budget- Leverage the latest statistical modeling, programming languages, scenario analysis- Influence cross-functionally to achieve business goals- Evangelize the adoption of AI technologies and industry trends- Responsible for the risk profile of over 100M customers globally

Mountain View, California, Us

Using big data to solve big problems. Leading a team of talented data analysts to unlock cashflow for small businesses.

Mountain View, California, Us

Lead a growing team of seasoned analytics professionals providing analytical support for QuickBooks Payments, Payroll, and Lending Risk Operations. Design and automate comprehensive self service dashboards and insights. Use the latest data techniques to predict potential risky customer behavior. Use data to automate manual processes and save significant manual hours. Lead ongoing data transformation and data quality efforts to enable the wider risk data infrastructure across Intuit.

Mountain View, California, Us

Manage a team of analytics professionals solving for the next generation of challenges in fraud and risk using the latest tools and data techniques.Lead cross functional teams dedicated to innovating with data to solve for the most critical needs - product, engineering, IT, analytics and operations.

Mountain View, California, Us

International risk management and analytics professional, with over 16 years across all aspects of banking, professional services, payments, as well as process excellence and public affairs.Leads and motivates cross functional teams of analysts and operations specialists to define, design and deliver best in class solutions that utilize big data and analytics to solve critical business problems.Builds and leverages extensive networks in payments, financial services, big data and cutting edge risk solutions suppliers to implement innovative strategies to mitigate fraud risk and enable portfolio growth.-Led a team to create more sophisticated models of customer riskiness, including for AML purposes-Cross-functional leadership in rebuilding key data sources to meet current business needs (brings together data analysts, data scientists, data engineers, product leaders, and operations specialists)-Developed streamlined weekly tracking of major risk and compliance initiatives-Created a process for assigning ROI to data quality issues creating better prioritization, visibility, accountability, and (ultimately) business outcomes-Built a high performing and dynamic, team of data analysts from the ground up, recruiting, training, coaching and development

Mountain View, California, Us

Intuit Payment & Commerce Solutions process in excess of $50B in omni-channel payments for over a million small to medium businesses and sync with the leading small business software QuickBooks to deliver the complete operating system for small business.Responsible for developing insights which will drive profitable growth into new product areas by leveraging the power of constructive risk taking.-Utilize varying data sources to create insight and identify opportunities to innovate-Distill engaging high level stories from complex sets of Big Data-Coordinate data driven experimentation to bring about new products and customer focused solutions-Develop and maintain rich reporting solutions for operational teams as well as executive presentations-Confidently present findings and analysis to influence diverse stakeholders and reach buy-in-Maintain current knowledge of cutting edge payments technology and credit card industry news-Continuously improve reporting and analytics solutions to serve a fast changing business in a complex industry-Identify and utilize non traditional data points to enable small business lending through a network of partner start-ups Created end to end dynamic reporting for launch and optimization of new underwriting decision engine Increasing automatic credit decisions almost 3 fold in less than 3 months to save significant manual underwriting resourcesLed and implemented process to automatically review customers to ensure compliance with regulatory and credit card system rulesCreated monthly reporting dashboards for entire underwriting system, teams and processesWorked with multiple vendors including, Experian, ID Analytics, G2 & GuideStar to execute contracts and solve for further automated credit decisioningCut loss rates by over two thirds in under 6 months through close-up analytics and quality business communicationLaunched automated underwriting and analytics in 3 global markets

(Jan 2011-May 2012) Senior Adviser Responsibilities:-Plan & execute local campaign strategy-Media relations-Personal branding for Clem Newton-Brown MP-Social media development-Communications strategy and execution-Event management-Government relations-Office management and cost centre control(Sep 2009-Nov 2010) Campaign Director Responsibilities:-Analyse research and past results and build campaign strategy.-Co-ordinate all volunteers and campaign activity including street stalls, letterboxing, polling day and community events.-Liaise with stakeholders including State & Federal MPs, campaign headquarters and other candidates.-Develop campaign materials in line with the central campaign messages and themes and local issues.-Support the candidate in administrative matters to allow more time interacting directly with voters-Manage the campaign budget and fundraising targets to meet the objectives.

North Sydney, Nsw, Au

-Accountable for advising management in improving the commercial performance of a portfolio outsourced contact centres.-Construct competitive pricing proposals in response to requests for tender and commercial enquiries.-Manage competing priorities and tight timeframes to deliver quality outcomes within expected parameters.-Conduct “deep-dive” critical analysis of in-house contact centres to diagnose issues and present a report of opportunities to clients.-Facilitate consistent process improvements within a portfolio of contact centres.-Communicate and respond appropriately to both senior management and line staff.-Analyse the impacts of any contractual changes on commercial outcomes.Successfully facilitated and implemented a process improvement plan for a struggling contact centreWrote the proposal that secured one of the largest pieces of new business achieved in 2010.Negotiated a plan for benchmarking team leader wages to market conditions and development programPreparing pricing responses in very short timeframes – coordinating multiple inputs and departments to meet deadlines and deliver a competitive priceDevelop strong relationships with department managers and critical decision makers in a short time.Winner: Rising Star Award 2009

Melbourne, Victoria, Au

(this is an amalgamation of various analysis roles at National Australia Bank) Case management of the resolution of information quality issues to guarantee public and proprietary information meets regulatory and other standards.  Manage relationships and competing interests at all stages of the information supply lines from the front-line business through Finance & Risk departments to Technology.  Apply project management methodologies to ensure issues and conflicts are resolved along strict timeframes.  Provide scenario modelling, planning, reporting & forecasting solutions for the Australian banking business. Build & maintain a network of effective relationships in Finance and across the business.  Attend pricing sub-committee meetings and report to the General Manager. Developed internal customer feedback mechanism where none previously existed. Instituted standard process and Service Level Agreement for managing information quality issues. Organised and presented team strategy and development sessions. Collated and reconciled Australian banking information and prepare high-level commentary for quarterly CFO report distributed to senior bank leadership.  Designed a series of models to accurately forecast income to provide insight into the factors that truly drive results. Created a first point relationship for matters of FTE processing and reporting for all Australian Banking finance analysts. Provided reliable FTE reconciliation for the first time. Hosted training and information presentations to ensure staff make optimum use of new and changing information and reporting tools. Organised and presented team strategy and development sessions.

Ucla Extension, Business Statistics

Bachelor Of Business, Economincs & Finance

Bachelor'S Degree, International Business - Study Abroad

Bacehlor Of Economics/Bachelor Of Science, Econometrics And Quantitative Economics