Ben Cooper Email & Phone Number

Sydney, New South Wales, Australia

In the realm of Customer Account Management, the primary focus is on establishing and nurturing relationships with key clients and decision makers, both existing and potential. The goal is to optimize the overall customer experience by identifying Ardex's solutions that align with customer needs and effectively communicating the company's capabilities in addressing IT requirements. Thought leadership is a key aspect, demonstrating a deep understanding of the customer's business objectives and guiding them through the buying process. The emphasis extends to identifying new opportunities and consistently measuring and communicating the value delivered to strengthen the customer relationship.In the domain of Customer Support Leadership, the role involves guiding and supporting the customer support team in resolving issues efficiently. The overarching aim is to not only meet but exceed customer expectations by managing and enhancing processes. This includes the development and implementation of action plans and strategies to continually improve customer satisfaction. Additionally, the individual acts as an escalation point for customer service issues, ensuring practical and effective resolutions to uphold the quality of customer support.

Sydney, New South Wales, Australia

As the crucial liaison between business operational needs and IT development resources, the role involves facilitating collaborative workshops with stakeholders and business representatives to define requirements scope using industry-standard techniques. The focus extends to managing and engaging stakeholders across all levels, ensuring effective communication and understanding. The delivery of current and target state processes for improvement initiatives is a key responsibility, involving in-depth analysis of root causes, determination of remediation steps, and identification of breaches.Efficient documentation of business requirements is emphasized, particularly in a manner conducive to Agile development environments. This includes not only testing development work but also proactively uncovering and analyzing issues for swift resolution, leveraging business knowledge. Accurate estimation of time required for gathering business requirements and conducting testing was a critical aspect of the role. Collaboration with stakeholders, developers, and business representatives is maintained throughout the process, with a focus on driving test scope and coverage to ensure comprehensive and effective testing practices.

Wellington, Wellington Region, New Zealand

Wellington, New Zealand

At Assurity Consulting, I am part of a team where I carry out the testing of the client's systems according to a test plan and strategy. I am responsible for understanding business requirements and writing test scripts to ensure those desired outcomes, analysing the testing results and reacting accordingly. This can include logging issues and defects, identifying bottlenecks in the testing process, facilitating meetings and suggesting solutions when problems arise.

Wellington & Wairarapa, New Zealand

Responsible for dealing with day to day technical requests and issues assigned from all areas of the business. This role mainly covered amending user or system created issues via MSSQL, debugging root cause via Microsoft Visual Studio and communicating business information to clients and stakeholders.