Manager Customer Experience
Current
Apr 2024 - Present
AeroLeads people directory · profile
Bency Chacko Email & Phone Number
Manager Customer Experience | Bonito Designs | Ex-Design Cafe | Ex-Unacademy
at
Bonito Designs
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Manager Customer Experience | Bonito Designs | Ex-Design Cafe | Ex-Unacademy
Location
Bengaluru, Karnataka, India
Company size
Who is Bency Chacko? Overview
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Quick answer
Bency Chacko is listed as Manager Customer Experience | Bonito Designs | Ex-Design Cafe | Ex-Unacademy at Bonito Designs, a with 220 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Bency Chacko.
Bency Chacko previously worked as Manager Customer Experience at Bonito Designs and Team Lead - Customer Success at Design Cafe. Bency Chacko holds Executive Mba, Operations Management And Supervision from Alliance University.
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Bonito Designs
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Profile bio
About Bency Chacko
As a Customer Experience Manager at Bonito Designs, I deliver tailored solutions for client challenges and build strong relationships for high satisfaction. I collaborate with internal teams to execute strategic plans aligned with the company's goals and use data analytics to enhance operational efficiencies and anticipate customer needs. I also oversee the Qarpentri brand and client relations, increasing customer engagement and satisfaction.I have over three years of experience in B2B and B2C sales, CRM management, lead generation, and cold calling, working as a team lead at Design Cafe and a category associate at Unacademy. I surpassed revenue targets, doubled account activation rates, and achieved a remarkable 15% sales conversion rate. I also resolved technical issues promptly, resulting in a 7% increase in service ratings, and analyzed competitor strategies to drive strategic changes and optimize operations. I am currently pursuing an Executive MBA degree at Alliance University, with a focus on operations management and supervision. I have a post graduation program in marketing management from Welingkar Institute of Management and a Bachelor of Commerce degree from Annasaheb Vartak College. I am passionate about devising innovative strategies to overcome common project-related obstacles and elevating customer satisfaction. I am looking for new opportunities to leverage my diverse skills and experience to drive customer-centric success in your business.
Listed skills include Marketing Management, Digital Marketing, Lead Generation, Market Research, and 15 others.
Current workplace
Bency Chacko's current company
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Bonito Designs
5 roles
Bency Chacko work experience
A career timeline built from the work history available for this profile.
Team Lead - Customer Success
- Built strong client relationships for timely issue resolution and high satisfaction.- Addressed customer concerns via email and phone proactively for prompt resolution.- Collaborated cross-functionally for strategic plan execution aligned with goals.- Utilized data analytics to enhance operational efficiencies and anticipate customer needs.- Confirmed issue resolution with customers to ensure satisfaction.- Acted as liaison between customers and internal teams, advocating for feedback-based enhancements.- Contributed to projects improving customer experiences and internal processes.- Managed Qarpentri brand and client relations, enhancing customer engagement and satisfaction.- Oversaw streamlined process for Qarpentri Maintenance, resolving warranty-related queries and providing comprehensive support.
Feb 2023 - Mar 2024
Category Associate (Customer Success)
- Directed departmental and category-level sales and margin goals, achieving targets through a proactive approach.- Resolved technical issues promptly, resulting in a 7% increase in service ratings.- Analyzed competitor strategies and drove strategic changes to optimize operations.- Presented portfolio strategies and pricing models to maximize brand profitability.
Mar 2021 - Nov 2022
Business Development Manager
- Surpassed business revenue targets and doubled account activation rates.- Spearheaded a significant increase in demo session ticket size and achieved a remarkable 15% sales conversion rate.- Maximized customer engagement and actively participated in product sessions.
Nov 2019 - Jan 2021
Business Development Officer
- Exceeded sales quotas by identifying and promoting profitable product lines.
May 2019 - Nov 2019
Team & coworkers
Colleagues at Bonito Designs
Other employees you can reach at bonito.in. View company contacts for 220 employees →
AK
Arpitha K Gowda
Colleague at Bonito DesignsBengaluru, Karnataka, India
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SS
Sanjay S
Colleague at Bonito DesignsBengaluru, Karnataka, India
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RH
Rakshitha H S
Colleague at Bonito DesignsKota, Andhra Pradesh, India
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KK
Kamala Kannan.T
Colleague at Bonito DesignsKarur, Tamil Nadu, India
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SK
Sunil Kumar
Colleague at Bonito DesignsBengaluru, Karnataka, India
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AN
Akash N
Colleague at Bonito DesignsBengaluru, Karnataka, India
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US
Umang Shah
Colleague at Bonito DesignsMumbai, Maharashtra, India
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MR
Michael Raj
Colleague at Bonito DesignsDelhi, India
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SN
Samiksha Navalkar
Colleague at Bonito DesignsBengaluru, Karnataka, India
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PM
Pritipuspa Mohanty
Colleague at Bonito DesignsBengaluru, Karnataka, India
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Arpitha K Gowda
Colleague at Bonito DesignsBengaluru, Karnataka, India
View →
SS
Sanjay S
Colleague at Bonito DesignsBengaluru, Karnataka, India
View →
RH
Rakshitha H S
Colleague at Bonito DesignsKota, Andhra Pradesh, India
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KK
Kamala Kannan.T
Colleague at Bonito DesignsKarur, Tamil Nadu, India
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SK
Sunil Kumar
Colleague at Bonito DesignsBengaluru, Karnataka, India
View →
AN
Akash N
Colleague at Bonito DesignsBengaluru, Karnataka, India
View →
US
Umang Shah
Colleague at Bonito DesignsMumbai, Maharashtra, India
View →
MR
Michael Raj
Colleague at Bonito DesignsDelhi, India
View →
SN
Samiksha Navalkar
Colleague at Bonito DesignsBengaluru, Karnataka, India
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PM
Pritipuspa Mohanty
Colleague at Bonito DesignsBengaluru, Karnataka, India
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3 education records
Bency Chacko education
Executive Mba, Operations Management And Supervision
Post Graduation Program In Marketing Management, Marketing/Marketing Management, General
Bachelor Of Commerce - Bcom, Business/Commerce, General
Annasaheb Vartak College Of Arts Kedarnath Malhotra College Of Commerce And E S Andrades College Of Science Vasai Road Dist Thane 401 202
FAQ
Frequently asked questions about Bency Chacko
Quick answers generated from the profile data available on this page.
What company does Bency Chacko work for?
Bency Chacko works for Bonito Designs.
What is Bency Chacko's role at Bonito Designs?
Bency Chacko is listed as Manager Customer Experience | Bonito Designs | Ex-Design Cafe | Ex-Unacademy at Bonito Designs.
Where is Bency Chacko based?
Bency Chacko is based in Bengaluru, Karnataka, India while working with Bonito Designs.
What companies has Bency Chacko worked for?
Bency Chacko has worked for Bonito Designs, Design Cafe, Unacademy, Jaro Education, and Prime Softech Solutions Pvt. Ltd..
Who are Bency Chacko's colleagues at Bonito Designs?
Bency Chacko's colleagues at Bonito Designs include Arpitha K Gowda, Sanjay S, Rakshitha H S, Kamala Kannan.T, and Sunil Kumar.
How can I contact Bency Chacko?
You can use AeroLeads to view verified contact signals for Bency Chacko at Bonito Designs, including work email, phone, and LinkedIn data when available.
What schools did Bency Chacko attend?
Bency Chacko holds Executive Mba, Operations Management And Supervision from Alliance University.
What skills is Bency Chacko known for?
Bency Chacko is listed with skills including Marketing Management, Digital Marketing, Lead Generation, Market Research, Research, Media Relations, Business Development, and Marketing.
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