Benjamin Davis Email & Phone Number

Melbourne, Victoria, Australia

As a Enterprise Customer Success Manager @ commercetools, I have the privilege of working in partnership with some of the largest retail brands and Enterprise organisations in Australia, New Zealand and in the wider APAC region. My role is designed to align, drive and strategically build value realisation (ROI) on our commercetools product suite for our.

Victoria, Australia

• In 2021 I was successful in showcasing my skillsets as a people and thought leader for our Shopify Launch team in APAC (AUS/NZ), as a result I was promoted to Team Leader. I had the pleasure of leading our tenured ANZ.
• Lead our APAC regional Launch team to hit 1000+ total Shopify Plus store Launches.
• Lead a 'Health 2 Wealth' project for our team which enabled them to actively have work and life balance at Shopify. This included meditation, energy management and personal financial guidance sessions that I organized.
• Initiated and helped lead upskilling for our team for 'Difficult Conversations' sessions to empower the team to handle churn and challenging customer engagements.
• Lead our team to engage in a creative work environment, that enabled a safe space to share creative ideas to solve our most complex problems.
• Lead our team through the June 2022 Shopify redundancies to rebuild trust and motivation within our team.

Melbourne, Victoria, Australia

• In the role of Senior Launch Engineer, I have worked directly with some of the biggest brands and strategic merchants onboarding on to Shopify Plus. My specialty was working with merchants who had unique project.
• Fastest Enterprise merchant launch including 10 unique stores in 24 days.
• Multiple Large Account Brands - Kellogg’s - Nestle - Farm Boy - BirchBox - Marquee Brands
• Building enablement and merchant facing assets such as The Fast Data Migration to Shopify document.
• Developed Talk Tracks for Merchants in Launch - Shopify Admin + Shopify Plus Apps - Fast Data Migration on Shopify Plus - Search Engine Optimization & Shopify Plus - Go Live Strategies - Bonus Features and Shopify.
• Pre-Sale Engagements to build tech confidence with Large Merchants.

Waterloo, Ontario, Canada

• Working within the Regulated Industries team pod at Shopify has meant I witnessed and was actively a part of the Cannabis regulated industry development at Shopify Plus for Canada/US. On Green Wednesday in 2018 we.
• Worked to ensure smooth, efficient and on time launch of Retail or Online stores (Legal Producers, Legal Retailers and Govt).
• Worked directly with two Govt Crown Corporations to launch both Retail (POS) and Online Stores.
• Recommending best practices to merchants to protect sensitive Buyer data (PII).
• Educating existing and new Shopify Plus Partners around technical aspects of data residency and Buyer PII solutions/best practices.
• Directing Shopify Plus partners on technical implementation of stores and private app integrations for regulated merchants.

Waterloo, Ontario, Canada

• Working with Shopify Plus merchants to launch amazing stores and experiences for every merchant.Whilst working in this role I expanded my already rich technical understanding of Shopify’s platform considerably and did.
• Worked with numerous large revenue ($25M+) merchants (mainly Magento Ecommerce) migrating to Shopify Plus.
• Key focus was on time and on budget launches with Shopify eCommerce best practices.
• Mentored and helped new team members onboard and get scale to service merchants.
• Heavily engaged with launch process improvements including optimizing team meetings and day to day launch activities.
• Worked with internal Business Operations teams to build new initiatives for Launch and MS.

Kitchener, Canada Area

Working with the customer success team at Smile.io to manage, launch and retain our largest MRR and GMV merchants. With a focus to build the internal team and their processes including tools/resources.Accomplishments- Identified through data analysis the major KPI for the success of our clients.- Ran a data analysis campaign over 3 months to prove the.

Kitchener, Canada Area

Working within Sweet Tooth's client success team I was in charge of all Enterprise Merchant loyalty projects and account management.Accomplishments- Record 23 individual Enterprise customer reward program launches in a period.- Launch company record MRR >$11k individually.- Launch team leader record of >$19k in a period.- Launch team leader record of 29.

Auckland, New Zealand

I founded and ran an ecommerce agency ‘Media Core The Web Specialists’ with two other directors beginning in 2005 right up until we sold (for profit) the business in 2015.My main role as Sales / Project Manager was to ensure all our projects ran smoothly and our clients smiled from start to finish.I also lead a team of 15+ expert professionals ranging from.

Auckland, New Zealand

Ultimate Graphics NZ was a side project which became a fully fledged eCommerce business which I ran in my spare time.I implemented all my knowledge and past industry experience into this ecommerce site and it grew steadily.Since leaving NZ I have exited this business and the new owners are continuing to manage it.

Indepent commission sales agent for one world group - Residential and Business Sales - Team Leader - Sales Trainer