Goutham Bende Email & Phone Number

Basking Ridge, New Jersey, Us

Heading the Applications division of IT team. New application development, application support and maintenance are key responsibilities. All applications that are used within Collabera are part of my portfolio.

Chennai, Tamil Nadu, In

As Head of SRP Business Unit• Drove revenue growth of the business unit (ERP for staffing companies) 2.5 times through strategic client engagement and product enhancements.• Achieved consistent NPS score of 4 and above (out of 5) across all clients for the business unit by established proper support process and framework for superior client servicing.• Grew the number of logos from 4 to 10 for the business unit focused on delivering ERP solutions to staffing companies.• Consistently maintained the revenue per cost factor of 2.5 and above for the unit by various cost control initiatives to maintain budget adherence and financial viability of the business unit.• Oversaw a multidisciplinary team, fostering a culture of collaboration and excellence.• Engaged with key stakeholders (CIOs, CEOs, CFOs) to gather feedback and ensure product alignment with client needs.

Basking Ridge, New Jersey, Us

• Generated additional revenue by developing and executing a transformation roadmap consisting of both process and technology transformation• Established the communication framework between IT and business stakeholders to communicate about changes, plans for training, and roll outs of new features.• Transitioned all the applications from legacy architecture to modern technologies, streamlining operations and improving delivery timelines within a span of less than 1 year.• Spearheaded a spin-off product company, overseeing its full operational setup from product development to sales strategy.• Managed cross-functional teams, promoting a culture of innovation (implemented AI/ML use cases, predictive analytics usecases, chat bots) and adherence to quality standards.• Managed budget allocation and financial tracking to ensure cost-effective operations.

Basking Ridge, New Jersey, Us

Hyderabad, Andhra Pradesh, In

Founded Accendo Technologies, identifying market opportunities and leading the company's strategic direction. Grew the team to 30 employees and achieved revenue of $ 1 mn, overseeing recruitment, training, and professional development. Managed key client relationships, ensuring high satisfaction and repeat business through superior service delivery. Directed business expansion efforts for client acquisition and market research. Implemented comprehensive operational processes for development and administrative functions, optimizing efficiency. Oversaw company finances, including budgeting, expense management, and revenue forecasting. Led multiple projects from conception to delivery, ensuring alignment with business goals and client expectations.

Teaneck, New Jersey, Us

Responsible for overall delivery, manage a 10 member production support team who looked after online and mobile banking for retail customers of a large bank based in US. Setting processes to suit the production support environment, interface with various stakeholders (client business teams, client technology teams, internal support teams), plan and implement various releases and fixes to the system, support for various technology initiatives and upgrades.

Teaneck, New Jersey, Us

Responsible for overall delivery, manage a 10 member production support team who looked after online and mobile banking for retail customers of a large bank based in US. Setting processes to suit the production support environment, interface with various stakeholders (client business teams, client technology teams, internal support teams), plan and implement various releases and fixes to the system, support for various technology initiatives and upgrades.

Bangalore, Karnataka, In

Worked with 2 clients and was involved in design and development of complex healthcare systems. Was involved in face to face discussions with the clients at Canada to understand the business requirements, translate the same to use cases, work with technical teams to help them understand the requirements, get involved in testing as a business user. Was involved in coding (Java/J2EE) of some of the use cases.