Member Experience Designer
Portland, Oregon, United States
As a Member Experience Designer at Unitus Credit Union, I bring my expertise in developing user-centered solutions that improve the overall member experience. I have a proven track record of leveraging research to create accurate personas, journey maps, and user flows that align with business goals and objectives.Skills:Conducted extensive user research to identify key pain points, needs, and opportunities for members.Developed accurate personas and journey maps to inform design decisions and improve the overall member experience.Collaborated with cross-functional teams, including product managers, developers, and marketing teams to ensure alignment with business objectives.Created user flows and wireframes that met the needs of members while also adhering to design best practices.Conducted usability testing and user feedback sessions to validate design decisions and iterate on solutions.Responsibilities:Experience in developing user-centered solutions that align with business objectives.Proficient in creating personas, journey maps, and user flows.Expertise in conducting user research to identify pain points, opportunities, and user needs.Ability to collaborate effectively with cross-functional teams, including project managers, marketing teams, and developers.Strong communication and presentation skills to communicate design concepts and ideas to stakeholders.