Benjamin Durden Email & Phone Number

Lynchburg, VA, US

• I oversee the contracts lifecycle between Liberty and its vendors, which includes reviewing customized contracts and helping draft amendments. I work closely with IT (most of my contracts are IT/software contracts).
• Report to management as necessary on contracts issues
• Work with Liberty's and vendor's legal teams to negotiate contract terms and conditions
• Manage the contracts lifecycle, from entering new contracts into our Contract Management System, drafting amendments, processing change orders, and closing expired contracts

I managed the contracts process between Blue Cross and its vendors. I also managed vendor performance to increase vendor productivity and customer satisfaction.

Lynchburg, Virginia Area

I managed the relationship between Genworth and one of its largest Business Process Outsource (BPO) vendors. To protect Genworth's investment of millions of dollars, I ensured clear lines of communication were in place between Genworth and its vendors in the Philippines and India. I worked with business areas to drive changes to effect greater transparency.

Columbia, South Carolina Metropolitan Area

• I oversaw client requests for agreements between Colonial Life and the client, including:customized contracts, Non-Disclosure Agreements, Business Associate Agreements, and Confidentiality Agreements. I also managed a.
• Reported to executive management as necessary on contracts issues
• Interacted with customers’ and vendors’ legal teams to negotiate terms of contracts
• Assessed the potential liability that could result from incidents, claims and legal actions
• Evaluated RFPs, analyzed risk, negotiated and executed agreements benefiting Colonial Life through the life of the contract

Columbia, South Carolina

• I led a team of 4 RFP Consultants to win/retain $55 million while managing our relationship with our printing vendor. I improved proposal quality and increased our being selected as a finalist.
• Evaluated, developed, and implemented tools, processes, and training to improve operations (writer guides, standard operating procedures, etc.)
• Supported and guided the team to achieve continuous, measurable improvement, including applying lessons learned from de-briefs
• Oversaw the department, from strategic planning to details of proposal production
• Implemented new content management software—first Qvidian, then Salesforce

Columbus, Georgia Area

• $60 million+ in annual sales and renewals was how much my bids and proposals won/retained. I started as a Senior Proposal Specialist and was promoted to Proposal Writer. I was Aflac’s dedicated proposal writer for.
• Trained and led our outsourcing team in India
• Became LOMA certified as a Fellow, Life Management Institute, Level 1
• Aflac Diversity Council member
• Received multiple Aflac Honors Awards
• Received multiple Aflac Certificates of Excellence

Columbus, Georgia Area

Supervised six employees for nine years in a fast-paced customer service environment, providing client on-boarding, ongoing customer service, and client issue resolution as our company grew from $15,000 to $500,000 in annual sales. I created and maintained satisfaction surveys of our customers and achieved higher customer satisfaction. I used process.

Master Of Business Administration, Focus In Business Math, 3.9

Bachelor’S Degree, Bible/Biblical Studies, 3.9

Activities and Societies: Student Government VP Minored in Business