Ben is a Business Improvement Specialist, assisting organisations to improve in any area of their overall performance. 11 years as cofounder and Managing Partner of Bee Squared Consultants. 19 years management experience: operations teams, contact centre and business improvement professionals. Industry experience includes Wealth Management and Financial Industry. Local Government and State Government.MBA, Lean and Six Sigma Training with a focus on business efficiency & sales improvement. Recent areas of improvement include residential aged care efficiencies, contact centre service effectiveness and efficiency, client retention, peak performance in efficiency and general analysis/projects to drive significant business savings. Managed a Business Outsourcing Relationship: 200 staff offshore.
Listed skills include Customer Service, Investments, Change Management, Coaching, and 27 others.