Ben Farrell
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Ben Farrell Email & Phone Number

Head of Growth and Alliances, Webex CX Solutions – Asia Pacific, Japan and China at Cisco
Location: Sydney, New South Wales, Australia 13 work roles 3 schools
1 work email found @linfox.com 1 phone found area 408 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email b****@linfox.com
Direct phone (408) ***-****
LinkedIn Profile matched
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Current company
Cisco
Role
Head of Growth and Alliances, Webex CX Solutions – Asia Pacific, Japan and China
Location
Sydney, New South Wales, Australia
Company size
94888 employees

Who is Ben Farrell? Overview

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Quick answer

Ben Farrell is listed as Head of Growth and Alliances, Webex CX Solutions – Asia Pacific, Japan and China at Cisco, a company with 94888 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a work email signal at linfox.com, phone signal with area code 408, and a matched LinkedIn profile for Ben Farrell.

Ben Farrell previously worked as Senior Manager Customer Experience Operations - Contact Centre, AU & Rest of World at Intuit and Senior AI Strategist: APAC Solutions Consulting & Strategy at Liveperson. Ben Farrell holds Bachelor Of Psychology, Psychology from Macquarie University.

Company email context

Email format at Cisco

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{first}_{last}@linfox.com
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Profile bio

About Ben Farrell

An award-winning digital transformation professional highly experienced in AI strategy and conversation design, digital optimisation, UX & CX improvement and contact centre efficiency.I have worked with some of the world's largest brands implementing superb digital experiences that deliver measurable results in success metrics, productivity and revenue. Above all, I create unforgettable customer and user experiences.With 15 years of experience across contact centre quality and training, operations, offshore vendor management, and customer journey design, I leverage my vast global experience to design and implement strategies which organisations and customers love.I have circumnavigated the globe spending thousands of hours side-by-side with contact centre agents across Asia, the US, Australia and New Zealand know how to craft automated journeys that benefit both the end user and human contact centre agents. I'm also an experienced writer and designer experienced in creating AI chatbot personas that feel authentic and human. My experience in conversation design, natural language understanding (NLU), Generative AI and large language models (LLMs) allow me to create seamless AI-driven experiences that benefit customers, agents and organisations.

Listed skills include Customer Experience, Vendor Management, Call Centers, Process Improvement, and 49 others.

Current workplace

Ben Farrell's current company

Company context helps verify the profile and gives searchers a useful next step.

Cisco
Cisco
Head of Growth and Alliances, Webex CX Solutions – Asia Pacific, Japan and China
Sydney, NSW, AU
Website
cisco.com
Employees
94888
AeroLeads page
Company profile
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13 roles

Ben Farrell work experience

A career timeline built from the work history available for this profile.

Head Of Growth And Alliances, Webex Cx Solutions – Asia Pacific, Japan And China

Cisco

Sydney, NSW, AU

Senior Manager Customer Experience Operations - Contact Centre, Au & Rest Of World

Current
Intuit

Sydney, New South Wales, Australia

Responsible for contact centre operations across Australia and Rest of the World at Intuit, focusing on partner performance, customer satisfaction, market growth, and leveraging AI for efficient service delivery across all channels.

Oct 2024 - Present

Senior Ai Strategist: Apac Solutions Consulting & Strategy

Liveperson

Sydney, New South Wales, Australia

Feb 2024 - Oct 2024

Senior Ai Conversation Designer

Liveperson

Sydney, New South Wales, Australia

Sep 2021 - May 2024

Senior Conversational Ai Designer

Microsoft

Sydney, Australia

Sep 2018 - Sep 2021

Manager Conversational Ai Continuous Improvement

Telstra

Melbourne, Australia

Nov 2017 - Oct 2018

Contact Center Manager

Flamingo Bpo Solutions

Manila, National Capital Region, Philippines

Feb 2016 - Feb 2017

Cx & Quality Program Manager, Apple Care

Apple

Sydney, Australia

Aug 2013 - Feb 2016

Manager Of Global Cx, Training & Quality

Symantec

Sydney, Australia

Apr 2010 - Aug 2013

Training And Quality Manager

Symantec
Feb 2009 - Apr 2010

Creative Director

Imagespeak

Brisbane, Australia

Jan 2007 - Feb 2009

Sales Manager, Contact Centre

Aapt

Sydney, Australia

Oct 2006 - Sep 2007
Team & coworkers

Colleagues at Cisco

Other employees you can reach at cisco.com. View company contacts for 94888 employees →

AA Abdul Ahad Abdul Ahad Colleague at Cisco United States, United States View → DM Deepak Malwa Deepak Malwa Colleague at Cisco Delhi, India, India View → SK Sean Kirkendall Sean Kirkendall Colleague at Cisco Raleigh, North Carolina, United States, United States View → AV Aditya Vardhan Aditya Vardhan Colleague at Cisco Bengaluru, Karnataka, India, India View → SA Steven Arias Steven Arias Colleague at Cisco Raleigh, North Carolina, United States, United States View → MW Megan Wright Megan Wright Colleague at Cisco United States, United States View → AS Auwal Sani Auwal Sani Colleague at Cisco Lagos, Lagos State, Nigeria, Nigeria View → LS Laxmi Sharma Laxmi Sharma Colleague at Cisco Tundla, Uttar Pradesh, India, India View → SR Sundara Raja Moorthy Sundara Raja Moorthy Colleague at Cisco Bengaluru, Karnataka, India, India View → IC Ishank Chaudhary Ishank Chaudhary Colleague at Cisco Madhya Pradesh, India, India View →
3 education records

Ben Farrell education

Bachelor Of Arts (B.A.), English Language And Literature, General

La Trobe University

Activities and Societies: Student Theatre, Italian Studies Exchange Program Student Theatre Italian Studies Exchange Program Golden Key.

FAQ

Frequently asked questions about Ben Farrell

Quick answers generated from the profile data available on this page.

What company does Ben Farrell work for?

Ben Farrell works for Cisco.

What is Ben Farrell's role at Cisco?

Ben Farrell is listed as Head of Growth and Alliances, Webex CX Solutions – Asia Pacific, Japan and China at Cisco.

What is Ben Farrell's email address?

AeroLeads has found 1 work email signal at @linfox.com for Ben Farrell at Cisco.

What is Ben Farrell's phone number?

AeroLeads has found 1 phone signal(s) with area code 408 for Ben Farrell at Cisco.

Where is Ben Farrell based?

Ben Farrell is based in Sydney, New South Wales, Australia while working with Cisco.

What companies has Ben Farrell worked for?

Ben Farrell has worked for Cisco, Intuit, Liveperson, Microsoft, and Telstra.

Who are Ben Farrell's colleagues at Cisco?

Ben Farrell's colleagues at Cisco include Abdul Ahad, Deepak Malwa, Sean Kirkendall, Aditya Vardhan, and Steven Arias.

How can I contact Ben Farrell?

You can use AeroLeads to view verified contact signals for Ben Farrell at Cisco, including work email, phone, and LinkedIn data when available.

What schools did Ben Farrell attend?

Ben Farrell holds Bachelor Of Psychology, Psychology from Macquarie University.

What skills is Ben Farrell known for?

Ben Farrell is listed with skills including Customer Experience, Vendor Management, Call Centers, Process Improvement, Quality Assurance, Photography, Creative Writing, and Blogger.

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